Elements 8 wont open "Edit"

I run my elements on a HP, running windows 7
I have tried the forum and nothing has worked.
I was sent here from the chat guy. He was a rude man.
I have tried the properties, uninstalling and re-installing, and a few others. The only one I have not done is the "twain" thingy. I honestly have no idea where or what to do for that one.
any help is welcomed. thanks

Please launch Editor keeping Ctrl+Alt+Shift key pressed and delete the preference settings file for which it prompts.
This might fix the issue.
Which OS you have? Do you have PSE11 trial to installed on the same machine?
When did the issue started to appear?
Thanks
Andaleeb

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