Elements 9.0 Severe Error Opening a new project

Hi,
after opening a new project, there is just a grey "PremiereElements" Screen. If I then open the project I just created, an error message appears "severe error... shut down... try to save new project".
Measures to toubleshoots already taken:
- reinstall premiere and photoshop elements
- delete all elements files from users and program folder
- install all updates
- verify latest version of quicktime.
I am new in this forum and hope, I did not miss an already existing discussion. If so, please do not hesitate to lead me to this discussion and sorry in advance.
Thanks for help
hgk1409

hgk1409
For now I am assuming that you are running Premiere Elements 9 on Windows 7, 8, or 8.1 64 bit......and, that the problem exists with and without the antivirus and firewall(s) disabled.....
What computer operating system is your Premiere Elements 9 running on? Have you installed the 9.0.1 Update for the program? If not, please do so from the following link from Adobe
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
You can install the above even with Premiere Elements 9 closed.
Can we assume that you did that when you wrote
- install all updates
Did you delete the Adobe Premiere Elements Prefs file, and, if that did not work, the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists?
Can we assume that you have when you wrote
- delete all elements files from users and program folder
When was the last time you used the program successfully?
When you did the uninstall/reinstall, did you do the sequence
1. Uninstall via Control Panel
2. free ccleaner run through (regular cleaner and registry cleaner parts)
CCleaner - Download
3. reinstall with antivirus and firewall(s) disabled
Let us start here and then decide what next based on your details.
Thank you.
ATR

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Owner
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Elements 9.0 Severe Error Opening a new project

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