Elements 9.03 with Windows XP - Only Audio Portion of Video Files Playing Back

I'm using Elements 9.03 with Windows XP. When I download videos from my Sony HandyCam, the video portion of the file does not play back, only audio. Is there a setting I can adjust or do I need to use a more recent version of Windows?

The video format may not be supported e.g. if AVCHD
If you ever consider upgrading your computer and software, you will get maximum benefit from the combo. Photoshop Elements + Premiere Elements. As well as being the best value for money, it supports all the modern formats and allows the burning of HD DVD’s and many other options, not possible in PSE alone.
 

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