Elements 9 and Apple Mac Lion - Exit Code 24 on installation

When trying to install Elements 9 on a new Apple Mac with Lion Server (10.7) , I get the following error:
Exit Code: 24
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 19 error(s), 0 warning(s)
ERROR: Set payload canceled status
ERROR: Payload {007A2A28-D6A8-4D91-9A2B-568FF8052215} has an action "install" but no resultState
ERROR: Payload {1A7439BF-B037-4580-9F31-618CCACCC482} has an action "install" but no resultState
ERROR: Payload {3B332541-D3E1-436D-826E-48520EE14FF4} has an action "install" but no resultState
ERROR: Payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} has an action "install" but no resultState
ERROR: Payload {5A60CD44-B38B-47CD-BE38-219C81AE3345} has an action "install" but no resultState
ERROR: Payload {6A2E619B-E4AC-433B-A648-D458CE543A96} has an action "install" but no resultState
ERROR: Payload {6F3A624B-1B72-4081-96E8-23261F389C5C} has an action "install" but no resultState
ERROR: Payload {75063C76-E858-455B-9C26-89E55D26F276} has an action "install" but no resultState
ERROR: Payload {796659A8-114A-4E16-9994-14DF6A1B1683} has an action "install" but no resultState
ERROR: Payload {903301C1-EF16-4DF9-880E-BCD8502FA6A6} has an action "install" but no resultState
ERROR: Payload {A44863BF-8DB8-4D22-88DB-5A02BE319840} has an action "install" but no resultState
ERROR: Payload {ACEE1B66-83B6-4b2e-888B-38307A3F156B} has an action "install" but no resultState
ERROR: Payload {BD0D6363-E961-410F-8BF4-ECD8795F3923} has an action "install" but no resultState
ERROR: Payload {E088661B-6334-4426-A1E0-A3373C9DE657} has an action "install" but no resultState
ERROR: Payload {F0915E53-C75D-4FF2-ADCB-4D4DB79927F6} has an action "install" but no resultState
ERROR: The following payload errors were found during install:
ERROR:  - Adobe Player for Embedding: User canceled installation
ERROR: User cancelled the operation
This occurs just after it says that it is calculating the time remaining.
I have enabled JavaScript as per the website, but this does not resolve the issue
Any help would be appreciated.  Also - how do you get to request Adobe help - have tried almost every page on their website!!

Click my support at the top of this page.
Click contact support.
Select your country or region and click Go.
Click ask a new question.
Scroll down to Get Support and choose the technical support tab.
Choose your issue from the dropdown menu and enter brief details of your problem.
Submit your request (you will be prompted for your Adobe ID if not logged in)
Make a note of your case number and await reply - or where available click on-line chat.
 

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    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
    ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp3938031311" Error 5 Access is denied.(Seq 74)
    ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)
    ----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at G:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
    ----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------
    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Dad\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed
    ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed

  • Exit Code: 7 - installation of CS5 on new hard drive

    Hey there,
    after exchanging a broken secondary hard drive without a proper deinstallation/deactivation of my cs5 production premium, i have trouble now with the new installion on a new hard drive in Windows.
    First thing i tried was deleting all CS5-related entries from the registry, but that didn't help.
    The list of error reports:
    Exit Code: 7
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DS013, DW041 ... WARNING: DS013, DW016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s), 98 warning(s)
    WARNING: DS013: Payload {626B3D60-A661-4444-AAF5-6C75E55936E8} Creative Suite 5 Production Premium 5.0.0.0 is already installed and the session payload {53BC789D-073D-47B6-AA9F-DE05990AF07A} Creative Suite 5 Production Premium 5.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {D8465547-5D5B-4856-A93A-8AC0A05C5D4D} Adobe Encore CS5 5.0.0.0 is already installed and the session payload {A334FDED-DCCA-481E-B226-F902CCC419D2} Adobe Encore CS5 5.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {0B754B55-6F63-461E-BB75-E8C883BDF88F} Adobe Premiere Pro CS5 5.0.0.0 is already installed and the session payload {C21384F7-1A36-4706-95AB-B09BCE3C144F} Adobe Premiere Pro CS5 5.0.0.0 has no upgrade/conflict relationship with it.
    WARNING: DS013: Payload {0E659C1D-7686-4322-A501-58E3FEB4E743} Adobe After Effects CS5 10.0.0.0 is already installed and the session payload {DA1B174B-4297-467C-9EF8-0AB8D4D5171E} Adobe After Effects CS5 10.0.0.0 has no upgrade/conflict relationship with it.
    ERROR: DS013: Verifying payload integrity : Failed with code 1
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 as it is already upgraded by the payload {56DCC6F4-322E-42DA-A5DA-26BAD28C1E10} Camera Profiles Installer 8.0.0.0
    WARNING: DW066: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
    WARNING: DW066: OS requirements not met for {7E5AA19B-0B85-4f44-BA26-728851489200}
    WARNING: DW066: OS requirements not met for {40F95A03-885A-45fb-9A14-486BEFEDDF34}
    WARNING: DW066: OS requirements not met for {B55FDCCB-8A45-4943-8D90-585C3490A032}
    WARNING: DW066: OS requirements not met for {D31D91FE-F0E8-4DF1-812C-9400BE92A386}
    WARNING: DW066: OS requirements not met for {73A4DC5E-226E-42BA-8ECA-2822592AC044}
    WARNING: DW066: OS requirements not met for {CD693E49-C5EF-4FA6-9037-9B636931C02B}
    WARNING: DW066: OS requirements not met for {0669F23C-1B69-41B4-A3ED-4F54A5986D66}
    WARNING: DW066: OS requirements not met for {30221E3E-4C47-4560-A296-DD9ABB500C21}
    WARNING: DW066: OS requirements not met for {CE8FB687-571B-4E4B-881B-445824993FC3}
    WARNING: DW066: OS requirements not met for {CC0EF75D-9336-4E4F-B4A2-99E2E60E161F}
    WARNING: DW066: OS requirements not met for {64D991B0-4E64-47AC-8A35-291DA2E7D02F}
    WARNING: DW066: OS requirements not met for {406D22BD-7910-479B-96AA-0DB8A36C694B}
    WARNING: DW066: OS requirements not met for {20F72893-AEC7-4954-9EAA-F07FD6184781}
    WARNING: DW066: OS requirements not met for {1A48007B-34D2-44BD-8708-B570F5339C14}
    WARNING: DW066: OS requirements not met for {7745F18B-FD8A-4011-BE16-588900C503D0}
    WARNING: DW066: OS requirements not met for {AAE6F374-91CB-45FB-9282-4CFA0DED2088}
    WARNING: DW066: OS requirements not met for {33A3F995-8333-4676-8D6F-AB7674BB52EA}
    WARNING: DW066: OS requirements not met for {01367616-4132-4311-911F-49D2EA82F7C2}
    WARNING: DW066: OS requirements not met for {F77882B9-A94F-44F4-A739-8370749255B6}
    WARNING: DW066: OS requirements not met for {4BE1791F-1D8A-4B8E-B803-D97C5D7CB245}
    WARNING: DW066: OS requirements not met for {ADAF6949-4547-4B3D-97C5-6FB4D0C08A1E}
    WARNING: DW066: OS requirements not met for {A5A8E72E-1B9D-4F99-ADED-F3595CB3D03E}
    WARNING: DW066: OS requirements not met for {F3ECF5C7-9A9D-460A-B3D6-C7E4C1DFD040}
    WARNING: DW066: OS requirements not met for {BB024724-14D5-4AB6-B21C-74EDA63A0A39}
    WARNING: DW066: OS requirements not met for {E319B9F9-4DE6-462C-970B-77D06C7807EE}
    WARNING: DW066: OS requirements not met for {F1599C36-2EAB-448F-B8F9-7DBEE9D5B345}
    WARNING: DW066: OS requirements not met for {635DCFA5-3A47-4452-AEC7-D3B23FFE929D}
    WARNING: DW066: OS requirements not met for {22F41D72-2E97-46AE-B8C4-EF66876C7838}
    WARNING: DW066: OS requirements not met for {6BA6F6D7-1D30-482A-B9B8-20E79D6DB4F9}
    WARNING: DW066: OS requirements not met for {C0AA232E-BD1B-40B5-A176-A2BEB67FFAE1}
    WARNING: DW066: OS requirements not met for {CD29B5CA-4727-4114-9AD9-25CCCE6E4014}
    WARNING: DW066: OS requirements not met for {0E3C6C75-872D-4B0D-B0B2-31C717250691}
    WARNING: DW066: OS requirements not met for {D3598CAC-AEB3-4234-A1E0-16F47D5F38CC}
    WARNING: DW066: OS requirements not met for {5DDABB74-A879-4BE7-A4C6-FD41793942DB}
    WARNING: DW066: OS requirements not met for {92D4A929-78F1-4EC3-B626-08B3CF5B784F}
    WARNING: DW066: OS requirements not met for {F9C71630-0EE3-475C-9E2B-ED95AE197DBD}
    WARNING: DW066: OS requirements not met for {7816FDDE-40D4-482D-AD7D-97858985DB3E}
    WARNING: DW066: OS requirements not met for {B8D286BC-A68D-4E74-9F68-8756A49896D8}
    WARNING: DW066: OS requirements not met for {565DE707-5798-4FC3-8DF6-0F58A348A9B0}
    WARNING: DW066: OS requirements not met for {DE5DE662-2ECB-4D93-967B-221FBCC8A736}
    WARNING: DW066: OS requirements not met for {F319804F-E3A4-4C02-8AEC-CB39A4F6447E}
    WARNING: DW066: OS requirements not met for {53BC789D-073D-47B6-AA9F-DE05990AF07A}
    WARNING: DW066: OS requirements not met for {CBE4F6C3-788E-4CAC-BA25-26FE39A3BC8C}
    WARNING: DW066: OS requirements not met for {D8498636-DC83-44F3-B3D9-F6E7BF0056FA}
    WARNING: DW066: OS requirements not met for {ABDC1F61-2C50-4BB1-ACDA-66D412D72582}
    WARNING: DW066: OS requirements not met for {464C080D-1CFF-4608-9B17-DEB8127B73E1}
    WARNING: DW066: OS requirements not met for {E8815668-95B0-443D-AC92-2BFD7DD8F16A}
    WARNING: DW066: OS requirements not met for {A334FDED-DCCA-481E-B226-F902CCC419D2}
    WARNING: DW066: OS requirements not met for {65E8E484-65E2-4D3A-97B2-0FD95CF82155}
    WARNING: DW066: OS requirements not met for {9B97EC91-B3FD-4BFF-88FC-5345A26AC2E7}
    WARNING: DW066: OS requirements not met for {0FD01AD4-3652-463A-AA8C-422D71A79604}
    WARNING: DW066: OS requirements not met for {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}
    WARNING: DW066: OS requirements not met for {8F764785-AF3E-431D-A94B-339C564FC0A8}
    WARNING: DW066: OS requirements not met for {667C8B6C-3EAF-4646-A8EC-D85CCC4D3D84}
    WARNING: DW066: OS requirements not met for {1AC1B4C8-7F69-48E7-9D06-AF76E3A54336}
    WARNING: DW066: OS requirements not met for {DA1B174B-4297-467C-9EF8-0AB8D4D5171E}
    WARNING: DW066: OS requirements not met for {C9F9FB75-3444-40A9-A4E4-D30FF8C11DD8}
    WARNING: DW066: OS requirements not met for {C21384F7-1A36-4706-95AB-B09BCE3C144F}
    WARNING: DW066: OS requirements not met for {2E7C98CB-9C31-4D09-AFAD-544EAFDE7FBE}
    WARNING: DW066: OS requirements not met for {CFC9F871-7C40-40B6-BE4A-B98A5B309716}
    WARNING: DW066: OS requirements not met for {9CEA4BD7-A3A9-40CA-BB68-74CE3C75FA25}
    WARNING: DW066: OS requirements not met for {7B84FFBD-594D-4269-AC87-E19B44417B8F}
    WARNING: DW066: OS requirements not met for {579FDC01-BA85-49E7-B16A-2C4CB55F7ACD}
    ERROR: DW041: INSTALLDIR Volume E:\ doesn't exist.

    uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.

  • I am running windows 8.1 and I have purchased PS Elements 13 on DVD but Icannot install the Software, I get as far as 2% on the installation and I get an Exit Code 15 with ERROR; Media DB Error : 6

    I have also started my PC in safemode with Network enabled, as recommended by adobe, but to no avail! I just get to the 2% installation stage again, with the same error.
    I have checked all the system requirements, all is OK. I am not a techie, I just like photography! but it now seems to me that Adobe like making the simple installation of a software programs impossible for normal computer users, can any body help or offer a simple solution! or do I have to return my software to seller again!

    Installation and launch log errors | CS5, CS5.5, CS6, CC -
    https://helpx.adobe.com/x-productkb/global/installation-launch-log-errors-creative.html

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