Elements 9 Editor Shutting Down

Hi,
I downloaded the trial version of PSE9 the other day, and am finding that the program crashes when I use various tools, such as the healing brush. Can anyone shed light on this issue? The error message says that Photoshop Elements Editor.exe has encountered a problem and must shut down. Thanks!

Cylehrer,
I think Adobe has released a patch for this issue which can be downloaded and installed by clicking on Help->Updates.

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Photo Elements 12 editor shuts down when I select enhance Photomerge Panorama I am using Mac Book Pro with Yosemite operating system.

Photo Elements 12 editor shuts down when I select enhance>Photomerge>Panorama. I am using Mac Book Pro with Yosemite operating system. Otherwise, the program preforms properly. Any suggestions?

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Photoshop Elements 12 Editor Shuts Down Without Saving for Web

Hi
I have a mac version of Photoshop Elements 12 Editor. I have been using the products for a few months with no problems until recently when I try to save for web (after the preview is shown), the program will shut down by itself when I click the "Save" button.
Mac version OS X 10.9.5

Oh, and while you're in there delete:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 12 paths
Adobe Photoshop Elements 12 settings
There's a saved application states folder at the same level as the Preferences folder. Delete anything in there for PSE.

Elements 7 Editor shutting down

When I'm in the editor and trying to use one of the tools like quick fix, the edit shuts down and reverts back to the organizer screen as soon as I click on that tool. It does not happen all the time but quite often, Can someone tell me how to fix this issue?

Restart the editor while holding down ctrl+alt+shift. Keep the keys down till you see a window asking if you want to delete the settings file. You do.

"Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attemp

I have been getting this message just a few nights ago after working on a project. Premiere was working at first for a few days but then this happened. Now everytime I try to activate the program it displays "Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will attempt to save your current project".
I have tried uninstalling and reinstalling premiere 3.0 but that didn't help. WILL SOMEONE PLEASE HELP ME HERE!!!!!!!!!!!!!!
My computer is a Dell Dimension Desktop running on Windows XP with 256 MB of RAM

There are a couple of similar threads, so I will post my solution to you also. This worked when I had the same problem.
I have found a couple of steps for a solutions that worked for the "encountered serious error" message when attempting to share the project to disk or computer file. Here was my solution that worked.
1. I already compiled a project that took me 2 months and used video, photo, music. I added a new video track 'before' the other tracks and inserted a black jpg image, stretch it the entire timeline and make the opacity 0%. This covers any unseen 'gaps' in the project and won't interfere or cover anything else in the project.
2. Go to file - project archiver - copy project to a new folder away from the current folder (this will include a copy of all media used in the timeline of the project - trust me it's worth the duplication!).
3. Go to preferences - clear your media cache. Close the program.
4. Hold down the left ctrl + shift and then click on the Premiere program icon. Keep holding the ctrl + shift until the welcome screen for Premiere appears.
5. Open the new *.prel project you had saved in the new folder in step 2.
6. Go to share and make your disk or computer file.
After trying all the recommendations of the various posts, this is what I found that worked (I didn't find step 2 in a post but was just trying to back up the work I did and found that it created a new *.prel file!). For some reason, when previously trying to share the project with the original *.Prel file, it didn't like having all the media in different folders from the project, even if they were a in a sub-folder within the project folder. It wanted all the media in the SAME FOLDER as the project.
I just now have a new error that I can't find the solution for in support or the forum yet. But that's another post.
I hope this helps someone else!

Elements 5 keeps shutting down

ok all i have this problem with elements 5 shutting down apon opening it, and during creating something, im not doing anything fancy just drawing gifs or making picture frames with PSD images, I currently bought wireless key board n mouse (microsoft) I was already using a wirelss mouse B4 all this started. I am running on compaq pavillion Vista home premium, 250 Gb hard drive, 1024 Mb mem, Intell pentium dual core processor, has light scribe, Intel graphics media Accelerator 950, this is driving me crazy I have tried the holding cntl/shift/alt n deleting the files not working did all the adobe updates none available to me what else can i do besides throw it away....LOL i have No problem using elements 2 just 5
Please help
thanks
moonchaser0

Wendy,
The Microsoft Intellipoint software is known to conflict with the PSE Editor. Try using Windows System Restore to back up to right before you installed the software, or try uninstalling it, to see if the crashes go away.

Elements 10 organiser shutting down

Have elements 10 photoshop and premiere, bought april 2012. When i open the organiser part of photoshop I get an error message and the programme shuts down.The editor continues to work OK.
Any suggestions on how to sort this out?Thanks

The problem is that you have a corrupted catalog. The reason that you can open them in Editor is because the photos you are trying to open are fine. The problem is only with the catalog. When Organiser opens, it looks for the current catalog. Before you can do anything, you must interrupt the process. As soon as you open Organiser, hit ctrl+shft+c this will get you into the catalog selection. The catalog with the word 'current' next to it is the corrupt file. If you have a back-up catlog, try selecting it. If organiser will open ANY other catalogue, you can be sure that the issue is not PSE.
You can try repairing the current catalog and then optimising it. Sometimes this works but generally if it's crashing every time, the problem is much deeper. However, give 'repair' a try. It will tell you that there is nothing to repair (that's got to be the world's most stupid message). Ignore this and press 'repair anyway'. If it still crashes, there is nothing that you can do other than to build a new catalog. (The advice of deleting the psa.prf file will do the same thing in opeing up the catalog box. This method is more straight-forward but if this doesn't work you can go to c:\users\{insert name}\AppData\Roaming\Adobe\Elements Organiser\{insert the PSE version number e.g. 11}\Organiser\ Locate the psa.prf and delete it. When Organiser opens, it uses this file to locate the current catalog. If that's missing, it will ask you to select which catalog in the catalog selection box. That's a fairly cluncky way of doing it I think.
Before you create a new catalog, it's probably worth doing a bit of a Spring clean of that photo/pictures file. If you're like most people, it's probably loaded with unsorted photos, duplicates and folder structures that look like they were assembled by a madman (at least that's what mine looked like). The need to build a new catalog should prompt a tidy up. You don't want to be pushing a whole lot of useless files into the shiny new catalog you are going to build. I found all sorts of files that weren't photos or were in formats that haven't existed for 15 years, There were a couple of mpeg4 files and others whose extension made no sense at all and I can only assume that were created as some sort of temp or catalog files by other programs. Get rid of all of them from this folder. Fixing this up will save you tons of time later and will mean that everything is guaranteed to work. I also suspect this was at least partly the cause of the issues.
Next, make sure that your old tags are written into the metadata of the photos. You want to avoid having to tag everything again. Go back in to Organiser, press ctrl+shft+c and get into the catalog selector. Try opening either the corrupt catalog or a back up. Often even a corrupt catalog can be opened from this box. If it doesn't work the first time, try several times and try other files. It seems strange but sometimes, particularly after doing a repair, it will let you in once. Under File select 'Write keyword tag and properties info to photos'. If you liked the way in which your tag trees were set up, it might be worth copying them down. You are going to have to rebuild the basic structure. It doesn't take as long as it sounds. Knowing what it looked like before helps speed things up a bit.
Go back to the catalog box ctrl+shft+c and select New. Name the new catalogue. Press ctrl+shft+g and navigate to where your photos are. If you have embedded the tags into the metadata, it will ask you whether you want to bring that across with the photos. Select all of the tags and let it do its magic.
All of the tags will be stored under the Keyword 'Imported keyword tags' It's usually the last option on the Organise tab/ Keyword Tags. Now, having them there is pretty inconvenient. But if you can set up the basis structure of your tags, you can drag and drop the tags from 'Imported Keyword tags' into the various people/places/events headings that you want. If you've got hundreds of tags, this might take an hour or so, but its the longest part of the process. Everything else is really quick. I rebuilt a catalog of 20 000 photos and about 70 tags in an hour . . . after spending days trying to repair a corrupted catalog. My advice is that if it can't be easily repaired, it can't be repaired. Cut your losses and create a new catalog.
I then did a find for untagged files. There was mostly junk that I missed in my clean-out. I largely deleted this and also removed it from the hard drive. It should now be perfect.
I've tried the same procedure on PSE 7, 9 & 12 and it's basically the same for each. And a final piece of advice is ALWAYS embed your tags onto the photo metadata. If you ever have a disaster, it's so much easier to fix.
Hope this helps. Remember, it's not as hard or as confusing as it sounds. Don't let that constant Organiser crash frustrate you any longer.

Premiere Elements 4.0 shuts down 15 minutes into my photo slideshow

I have created a photo slideshow in Premiere Elements 4.0. I'm using a Gateway Laptop - 2.00 GB, 32-Bit operating system. I checked available space on my C-hard drive and it shows: 43.6 GB of available space.
At approximately 15 minutes and 44 seconds, the end of one of my songs starts to skip, and an error message pops up that says: Microsoft Windows: Adobe Premiere Elements has stopped working - a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I checked the song where the issue occured. It plays fine in other applications. I checked the format of the photos - all are Jpeg. I even deleted all files from that 15 min 44 sec point in my project and it still hits something it doesn't like and shuts down with the error message. I defragged and performed a disc cleanup. I re-started the computer and tried it again - same issue.
So I started over. I checked it every time I added something new. Photos worked; transitions worked, the theme worked..... and then I got to music. I added 3 tracks and at 15 min 44 sec, my issue started again. I thought that maybe I had run out of hard drive space (I've read several threads on here that suggest a laptop is not ideal for PE 4 - a CPU works best). But if that were true, shouldn't my project have worked when I deleted the songs from the project? I've tried everything and am a loss. I've contacted Tech Support and am still waiting for an answer. Any tips would be greatly appreciated!

When I have program closed due to DEP I have always had a warning message saying that DEP is closing the program... and then given the option to disable it for the program.
What format is your audio by the way... MP3 can sometimes make PE7 do funny things... best to convert to WAV. You could also try the Render and replace for your timeline (under Audio) this will do what it says, render your timeline and replace it with a WAV file.

Premiere Elements 4.0 shuts down at the 15 min mark of my slideshow

I have created a photo slideshow in Premiere Elements 4.0. I'm using a Gateway Laptop - 2.00 GB, 32-Bit operating system. I checked available space on my C-hard drive and it shows: 43.6 GB of available space.
At approximately 15 minutes and 44 seconds, the end of one of my songs starts to skip, and an error message pops up that says: Microsoft Windows: Adobe Premiere Elements has stopped working - a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.
I checked the song where the issue occured. It plays fine in other applications. I checked the format of the photos - all are Jpeg. I even deleted all files from that 15 min 44 sec point in my project and it still hits something it doesn't like and shuts down with the error message. I defragged and performed a disc cleanup. I re-started the computer and tried it again - same issue.
So I started over. I checked it every time I added something new. Photos worked; transitions worked, the theme worked..... and then I got to music. I added 3 tracks and at 15 min 44 sec, my issue started again. I thought that maybe I had run out of hard drive space (I've read several threads on here that suggest a laptop is not ideal for PE 4 - a CPU works best). But if that were true, shouldn't my project have worked when I deleted the songs from the project? I've tried everything and am a loss. I've contacted Tech Support and am still waiting for an answer. Any tips would be greatly appreciated!

Hi, bbhill. This is the photoshop elements forum. You'd probably have better luck in the Premiere Elements forum, which is here:
http://forums.adobe.com/community/premiere/premiere_elements

Premiere Elements 9 keeps shutting down on me

I'm working on a project on Premiere Elements 9. I start to edit my timeline and a message appears that says "Adobe Premiere Elements is running very low on system memory. Please save your project and proceed with caution." It then almost immediately comes up (and sometimes this message appears first) and says "A serious error has occured and Adobe Premiere Elements must shut down. We will try to save your project." The project does not get saved and the system shuts down on me. Why does this keep happening and how do I resolve?

What is your operating system? How fast is your processor and how much RAM do you have? How much free, clean, defragmented space is on your C drive?
What type of camcorder is your source footage coming from? When you started your Premiere Elements project, which settings did you select?
If you are using photos, have you ensured that they are no larger than 1000x750 pixels, per my books and the FAQs to the right of this forum?
When you see red lines above the clips on your timeline, have you pressed Enter to render your timeline? When your timeline is rendered, the red lines will turn green, the program's performance will improve and you should not get out of memory errors.

N97 mini text message editor shuts down by itself!

Whenever I try to write something in capital letters, the predictive text shuts down the whole messaging app! I just found this today trying to respond to my friend before I figured out what is wrong.
To answer his question where I am, I tried to write
"I'm in DC right now"
However, I only got to "I'm in D", as when I pressed C (I was using qwerty keyboard), the whole thing closed. It happened several times, and I could only respond once I turned predictive text off. Now, every time I try to just type in "DC" in the message with predictive text on, the whole thing shuts down!
Since this is a NAM phone, it's still running old firmware (wonder why updates are only available to phones in some parts of the world and not other?). Did anyone else experience that? Does new firmware fix it? Or am I again the only unlucky one with the weirdest bug

Hi,
I have version 12.2.110.232.01 on N97 mini and text editors (for SMS and email) delete the message and shut down the application whenever predictive text is enables and I type two consecutive capital letters....
Where you able to find a fix for this other than deactivating predictive text option?
Thanks for your help
Best regards
Gus

Photoshop Elements 9 keeps shutting down.

I have created a slide show in PSE 9, but whenever I try and preview it in full-screen mode I get an error that the program is experiencing a problem and it shuts down. Can anyone suggest a fix?

Make your re-sized jpegs first then start over by adding them to a slideshow. Finally add the transitions and music and re-save.
File >> Process Multiple Files
Choose your source folder (e.g. the one containing the 200 images)
Create a new folder and select it as the destination.
Under Image Size check the box: resize images then enter 1500 pixels and 1000 pixels into the width and height boxes and set resolution to 72.
If your originals are raw files, PSD or another format, check the box for jpeg conversion and choose high quality.
Then click OK and when PSE finishes go to the new folder.

PE 3 Sorry, a serious error has occurred that requires Premiere Elements to be shut down. We will at

I'm a newby to the Forum
This issue has obviously surfaced before but I cant see a real solution in all Ive read.
Ive been editing and producing home movies with pe3 happily for 3 years no problem
Dual core processor 3 gig ddr ram windows XP SP3 fully updated
Used MSconfig to shut all unnecessary services, 100Gig space on HDD recently defragged
Cant open new or old projects , PE3 goes in a cycle of 3 error messages
1. Sorry a serious error etc...........
2 It appears Adobe Prem El closed unexpectedly. Do you want to open...........etc
3. The projected file that is being opened is a recovery. We will try ........etc.
PE 3 has been re-installed multiple times, Registry cleaner has been run. The new update was also installed.
It still keeps happening even thought it worked perfectly for 3 years before.
I'm open to all suggestions, thank you.

You seem like you're pretty meticulous about keeping your system up to date, clean and defragged, which is always my first recommendation when someone says the program used to work but suddenly stopped.
I don't know which programs you're using to maintain your program, but here's what I recommend in my books.
http://forums.adobe.com/thread/390602?tstart=30
Also go to Premiere Elements Edit/Preferences/Media Cache and clear the Media Cache.
You don't say if you're also keeping Quicktime up to date, but that too is important.
Strangely, there seem to be a lot of posts recently from people complaining about error messages, so it could be a faulty Windows update.
Meantime, try launching the program while holding down the left side Ctrl, Alt and Shift keys to clear any corrupt preferences. You can also go to C\DOCUMENTS AND SETTINGS\OWNER\APPLICATION DATA\ADOBE and rename the Premiere Elements folder, which will force Premiere Elements to recreate it next time you start the launch the program.
If that doesn't work, you might want to try uninstalling the program and then deleting the C\PROGRAM FILES\ADOBE\PREMIERE ELEMENTS 3.0 folder completely before you reinstall. (And, of course, also install Adobe's 3.02 patch.)
Beyond that, I'm not sure. But, once you're done with all of this, who knows. Microsoft might issue the patch that fixes whatever they did wrong!

After installing Photoshop Elements 10, it shuts down

After the first time this happened, I deleted and then reinstalled Photoshop Elements 10. But, the problem persists.
After it the program opens and I select Edit, the program opens completely and then, immediately appears an error message from Windows 7, saying that Adobe Photoshop Elements 10 no longer works. I'm asked to click on the button to close the program.
What should I try next?

Unfortunately, the document you suggested does not cover my situation. After I have downloaded, installed and registered Photoshop Elements 10, my problem only occurs when I have opened the program, and I’m presented the option to ‘organize’ or ‘edit’. I click on ‘edit’ and immediately after the program loads and opens, I get a system error message that “Adobe Photoshop Elements 10 no longer is working.” I’m requested to shut the program off. I do see that my ESET Smart Security 4 software scans for a moment before the error message appears, it that says anything to you. However, installing Photoshop on my other computer, with the same ESET software, had no problem.

PSE 7 editors shuts down

Intermittently, while starting the editor program I get the following message "Adobe Photoshop Elements (Editor) has stopped working" "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
This is a 3 month old Vista HP PC with 5Mb ram. Anyone else having an issue like this? Anyone have any ideas on what to do? I have deleted preferences but that didn't cure the problem.
Thanks
Jim

Try installing the licensing-service update:
http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#_Install_the_licensing-s ervice

Elements 9 Editor Shutting Down

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