Elements 9 Freezes on Adding Canon DSLR video files

Question

I just purchased Premiere Elements 9 to edit my Canon T2i video files.  When I try to add the video files by going to Get Media - From File, the progress bar pops up and goes away quickly like it is finished processing the addition to my organizer, but the video file never shows up.  If I go to Filter By and select the project I am working on to only show the project files, I get the Windows thinking icon and that is all the further I can get Elements to go.  After 1/2 hour or so I close elements.  When I open the project file back up, the video I tried to add earlier shows up.  I don't think I should have to kill the program and reopen it everytime I try to add a video file to the project.  What gives?  My computer is a Core i5 M430 with 4gb of ram on Windows 7 Pro 64bit.

Answer 1

Got a response from Adobe support and this is what they suggested:
"Solution 1: Update to Premiere Elements 9.0.1 update
Do one of the following:
* Launch Adobe Premiere Elements 8 and choose Help > Updates.
* Download and install updates from the below mentioned link.
( http://www.adobe.com/support/downloads/detail.jsp?ftpID=4930 )
Solution 2: Update the graphic card driver.
Many video card manufacturers frequently update their software drivers. If you haven't recently updated the video card driver, contact the video card manufacturer for an updated driver, or download one from the manufacturer's website.
Solution 3: Update quick time player.
Open Quicktime player> click help menu > click update.
Solution 4: Re-create the preferences files.
Re-create the Adobe application preferences file to eliminate problems caused by a damaged preferences file. For specific instructions, search the application Help system for "restore preferences" or "re-create preferences." .
Mac Hard disk > Users > username > Library > application support > adobe.photoshop.com.plist
(please remove the adobe.photoshop.com.plist file from this location and relaunch the application and kindly make sure the application is closed before your perform this step)
Solution 5 : Install or run the Adobe application from within a new user account.
Occasionally, a user account can become corrupted and prevent the installer from accessing or creating the necessary files and folders. Create an account, log in to the new account, and then try to install or run the Adobe application. For information on creating a user account, see "Creating a new user account" in the Mac OS X Help.
Solution 6: Remove third-party plug-ins.
Applies to Acrobat, Adobe Reader, Adobe Premiere Pro, Adobe Premiere Elements, After Effects, Bridge, Fireworks, Illustrator, InDesign, Photoshop, Photoshop Elements, and Photoshop Lightroom.
Remove third-party plug-ins from the application plug-ins folder, and restart the application. If the problem recurs, move the plug-ins back to the application plug-ins folder. If the problem doesn't recur, identify conflicting plug-ins.
To identify conflicting plug-ins:
1. Move one third-party plug-in back to the application plug-ins folder.
2. Restart the application, and try to re-create the problem.
3. If the problem doesn't recur, repeat step 1. If the problem does recur, contact the developer of the plug-in that you last moved, and inquire about an update.
Solution 7. Run the application while no other applications are running.
To maximize available RAM and reduce the chance that another application conflicts with the Adobe application, quit open applications (including virus-protection utilities). Then restart the Adobe application. If applications don't quit as expected, force quit them by choosing Force Quit from the Apple menu.
Note: Don't force quit the Finder, which is the core Mac OS component.
Solution 8: Install or run the application with the Login Items disabled.
To disable nonessential extensions located in the user accounts Login Items folder, press Shift while you restart the computer. Pressing Shift disables any applications that are in the Login Items folder.
This should resolve your issue. If it does, please let us know, however in case it does not; please revert with any new information that you might want to add which will help us in resolving your issue."
Nothing helped until I installed PRE9 under a different login.  I appears my install must have been bad from the start.  I had originally downloaded the trial and then used the key from the DVD copy I bought to convert it to a licensed version.  I'm thinking something went wrong in that whole deal, should've just reinstalled from the DVD when I got it.  Oh well, all seems well now and I can finally get some editing done!  It actually seems to work smoother than Vegas 9 did.  Could probably use a bit more RAM though.  I only have 4GB.  I know PRE9 can only use 4gb, but windows 7 and background stuff uses over 1GB when the computer is idle, so 8GB might give PRE9 a bit more headroom.