Elements 9 not recognizing my Canon ZR65

I have a Canon ZR65 camcorder that his connected to my computer by firewire. If I click on the camcorder in My Computer (Windows XP) the camcorder is recognized and an image is displayed. When I go into Elements 9 and select Get Media > DV Camcorder, the only device listed is Microsoft DV Camera and VCR. I do not see my Canon ZR65 nor is an image displayed in the window. I'm not sure why my camcorder is not being recognized or where within Elements I can point to my camcorder. Any suggestions?

I have never had any issues with Premiere (Pro, or Elements) seeing my Canon ZR60.
A couple of things to think about:
Though Windows seems to be seeing your camera (you get the Bing-Bong, when you turn it on, right?), if you have Win7-64, you might want to check out this ARTICLE.
When you launch the Capture module in PrE, is the camera connected, turned on, and in playback mode? Though I have never had an issue with Capture, I have a slightly different model. Some users have found that the order that they do things can be important, depending on the camera. For some, connecting the camera, turning it on, and setting the playback mode, BEFORE either launching Premiere, and then launching the Capture module works best. For others, they have found that the program and Capture module need to be launched, before the connected camera is turned on, and placed into playback mode. The order can affect how things work.
Good luck,
Hunt

Similar Messages

Photoshop Elements 12 not recognizing my Canon 60D on an iMac

Hello,
My Photoshop Elements 12 Organizer will not recognize my Canon 60D device on my iMac. I will only sporadically recognize and download photos from my cameras (a Canon 60D, a Canon Rebel xti, and a Canon Elph). I NEVER had this problem with my PC. I know it is not the AV cord since the iMac photo download program recognizes them just fine when it is plugged in, so it has to be the softward. Any ideas?
Thanks in advance!

I have never had any issues with Premiere (Pro, or Elements) seeing my Canon ZR60.
A couple of things to think about:
Though Windows seems to be seeing your camera (you get the Bing-Bong, when you turn it on, right?), if you have Win7-64, you might want to check out this ARTICLE.
When you launch the Capture module in PrE, is the camera connected, turned on, and in playback mode? Though I have never had an issue with Capture, I have a slightly different model. Some users have found that the order that they do things can be important, depending on the camera. For some, connecting the camera, turning it on, and setting the playback mode, BEFORE either launching Premiere, and then launching the Capture module works best. For others, they have found that the program and Capture module need to be launched, before the connected camera is turned on, and placed into playback mode. The order can affect how things work.
Good luck,
Hunt

Photoshop Elements 11 not recognizing my CR2 file

I've previously updated Elements 11 so it would recognize my CR2 files from my Canon 6D. But now I get the message when I try to open a file that "the file could not be opened because it appears to be from a model that is not supported by the installed version of Camera Raw." Now what do I do

JanteLaw
Thanks for the update.
A while back, with a Windows 7 64 bit laptop, I ran into that "The update server is not responding. The server might be offline temporarily, or the internet settings may be correct. Please try again later." when I was trying to update Camera Raw in Photoshop Elements with its Full Editor/Help Menu/Update.
A friend suggested the fix that worked for her and then subsequently worked for me. I do not recall all the details but it was based on disabling the laptop's Window 7 64 bit's "Microsoft Virtual Wifi Miniport Adapter". I believe that she said the path to it was:
Control Panel
Network and Internet Sharing Center
Change Adapter Settings
followed by a right click on "Microsoft Virtual Wifi Miniport Adapter" and selection of disable. Are you having the same download problem trying to download from Help Menu/Update from any other version of Photoshop Elements?
She also suggested that a Bluetooth interference was possible. That did not apply in my case.
No guarantees on this one, just a fuzzy recollection for what worked for me on one particular laptop. Proceed with caution if you do find the Microsoft Virtual Wifi Miniport Adapter included on the computer that you have.
Thanks.
ATR

Lightroom 5.6 / CR 8.6 not recognizing my Canon 16-35mm f4 IS USM lens

I have Lightroom 5.6, Camera Raw 8.6.
I'm using a Canon 5D Mark 3.   I had a Canon EF 16-35 f2.8 USM for years. Under Lens Corrections / Profile I would use the Auto Setup and LR would detect the lens automatically.
I switched to the EF 16-35 f4 IS USM recently, even with LR 5.6 and Camera Raw 8.6 the Auto Setup doesn't recognize the new lens.    I manually select Canon, then within the model drop down list - the EF 16-35 f4 IS USM does indeed show up.
I checked the EXIF data - it's listed as "EF16-35 f/4L IS USM" (notice the lack of space between the EF and 16.   However the profile is listed as "Canon 16-35 mm f/4 IS USM" (notice the space between 16-35 and mm).   Looking at the drop down list, this appears to be the ONLY lens listed with a space between the focal length and mm.
Not sure what the source of the mismatch is here.   I'm trying to figure out how to find the Lens ID in the EXIF info.
Ideas, suggestions?

If LR supports the lens natively then manually selecting the lens and doing a Save New Lens Profile Defaults shouldn't be necessary as Auto should work. Rikk, since your LR screenshot says Custom instead of Auto I expect that you're seeing the same thing as the OP and may have already set your lens profile defaults, manually or having to select a lens profile manually seems less odd that it does to the OP.
In any case, I think there are two problems, or perhaps two different manifestations of the same problem:
1) Looking at the EXIFTool LensInfo tag list the Lens ID is apparently 507 for this lens, but the Lens ID in the lens profile file from Adobe is 251 which corresponds to a Canon EF 70-200mm f/2.8L IS II USM lens:
http://www.sno.phy.queensu.ca/~phil/exiftool/TagNames/Canon.html#LensType
It does not seem to be enough to change the 251 to 507 in a copy of the LCP file and put that file in the User's lens profile area. I did this and Auto still doesn't work, although the 507 copy of the profile is found if I choose Custom and pick Canon. Without the LensID = 507 lens profile existing, Custom / Canon chooses the 16-35 f/2.8 lens.
2) If we select the supposedly correct lens profile manually, then there is distinct pincushion distortion in the door edge, and this distortion is actually slightly worse in the corrected image than in the original uncorrected image. Here is the corrected image:
This makes me wonder if the correct lens distortion data is even in the lens profile file attributed to the 16-35 f/4 lens or its for some other lens. An obvious suspect is the other lens profile with the LensID = 251, the 70-200 f/2.8 II lens, but if I choose that profile it does apply different corrections so the profile is not the same for that, either.
In any case, the proper profile is not being selected automatically and the distortion corrections seem off if the profile is selected manually.

Premiere Elements is not recognizing my file as a "movie"

I'm using Premiere Elements 9 in Windows 7. I have several media files on my hard drive that are AVCHD Video (.m2ts). Each are roughly the same size (about 10GB), they have video and audio, and they play fine in Windows Media Player. When I add them to my Premiere Elements project, sometimes Elements recognizes some files as movies and others as videos (i.e. they have no sound if you play them in Premiere). It is quite random -- the media files I'm using are very similar and were created the same way.
I also have the same issue with Movie Clip files (.mpg). I have a bunch of these on my hard drive that were created the same way, but when I add them to my project, Premiere Elements treats some of them as movies and others as videos.
All of them should be recognized as movies. I've banging my head at this issue, as I keep trying to add, clear, re-add media to my project in all sorts of combinations, trying to guess how Premiere is going to treat each file. And I haven't even placed any of these on the timeline yet!!!!
Any help or tips would be greatly appreciated. Adobe has been unreachable on this issue.
Thanks,
Joe

Are they consistent (is it always the same files that work properly and the same ones that don't)?
Do analyze them with GSpot and post the images here. That will also answer Bill's question about audio formats.
Cheers,
Neale
Insanity is hereditary, you get it from your children

Photoshop Elements 10 not recognizing .NEF files from Nikon D3200 camera

I've been using Photoshop Elements 10 to edit raw .NEF files from my Nikon D3000 with no problems. Recently I purchased a Nikon D3200 and I shoot in raw .NEF files using that also but Photoshop Elements 10 will not recognize those .NEF files to edit. The error I'm getting is saying the file type is not correct. Any way to correct this?

For the D3200 you have two alternatives:
(1) Upgrade to PSE 11. (2) Download and install the free Adobe DNG converter to convert your NEF files to the Adobe universal Raw format and the files will open in all versions of PSE (keep your original NEF’s as backups and for use in Nikon software)
Windows download click here DNG Converter 7.2
Mac download click here DNG Converter 7.2
You can convert a whole folder of NEF images in one click. See this quick video tutorial:
You Tube click here for DNG Converter tutorial

Elements 7 not recognizing camera

what do I need to do to have my camera recognized to download photos? Yes, I have refreshed the list about 10 times, restarted my computer and all drivers are loaded. Can someone help? Thanks everyone for the effort.

Sounds like maybe your cable or the connection on the computer or camera is amiss.
Do you have something else with a usb cable to see if the computer reads that device?
Does your computer have a biult-in card reader or do you have a plugin card reader to try instaed of dorectly hooking up the camera?
It doesn't really sound like an photoshop elements specific problem.

Adobe Elements 12 not recognizing DVD drive, Help please!!

In my Adobe Elements 12 for some reason when I go to burn, it saying no burners detected. Has anyone else had this problem and if so how can it be fixed. Thank you so much in advance.

cricketsw08
What computer operating system is your Premiere Elements 12 running on? Have you updated from 12 to 12.1 using an opened project's Help Menu/Update? Please do so.
Assuming a Windows compute for now.
Is this "no burner found" situation described as "it never worked before" or "it worked before but not now"?
If it has worked before, then I would ask
1. Do you have iTunes on your computer? Have you recently updated it?
If so, you might consider uninstalling both Premiere Elements 12 and iTunes, and then reinstalling only Premiere Elements 12. I would go through the scenario
1. Uninstall Premiere Elements 12 and iTunes via Control Panel
2. Do a ccleaner run through (regular and registry parts)
CCleaner - PC Optimization and Cleaning - Free Download
3. Reinstall of Premiere Elements 12 only.
We will be watching for your results.
Thank you.
ATR

Aperture / iPhoto not recognizing CR2 Canon Raw anymore

hello all,
ive been using lightroom to manage my photos which are a CR2 Canon Raw from my Canon 5D Mark II. I recently decided to try out aperture and see if id like it better since i do use iPhoto to manage all of my simple little snapshots from my point n shoot. iPhoto seemed to be working with my raw format images but i recently updated my cameras firmware to 1.0.7 from 1.0.5 and iPhoto will no longer recognize the format. I think i had the camera raw 2.4 update but i went on the apple site and got 2.5 and reinstalled it just in case and my camera is in the listed ones supported but now i get the same error in iPhoto and in Aperture but lightroom can still import them. Is anyone else experiencing this or have a possible solution to it?
Thanks.

ive discovered the problem. my camera can shoot raw in 3 different resolutions and iphoto / aperture will only accept the original highest quality raw (which is 21mp) so there must be some slight difference in the other size formats. this needs to be fixed apple since i shoot a lot of random photos in a raw format at a smaller resolution. it works in lightroom.

Macbook Pro not recognizing printer Canon iP4300

Hello
I have been having problems with my Canon iP4300 Pinter. Once upon a time it worked, now it doesn't. I only use it to print direct to DVD's. I have another printer attached which is an all-in-one Brother for my main printing, faxing etc. (unfortunately it doesn't print direct to DVD tho). I have tried reinstalling the drivers but now mt MB Pro won't recognize the printer at all. If I plug it in to my USB hub I get a message stating "Over Current Usage" or something like that. I try plugging it in to my USB port on the MB Pro left or right side and still nothing. When I go thru Printer Settings it checks for new drivers and still nothing.
What am I doing wrong?
Can I connect printer with a different cable? Firewire?
Please help!!

Hi.
Try a different USB cable. I had troubles with USB printer cables a couple of times, giving me the weirdest problems.
If that doesn't work, try uninstalling the IP4300 driver: move the /Library/Printers/Canon/BJPrinter folder to the Trash and empty it, then download and install the latest IP4300 driver from the Canon download page.
Plug the printer directly to the Macbook Pro, or get a powered USB Hub.
Good Luck.

IMovie not recognizing camera (Canon ZR 700)

Hello there,
Just a few days ago we got our first Mac - an iMac 24". We had a great deal of problems with it from the beginning - going through the step-by-step set-up the computer froze, and then we had to install the operating system discs.
Now I am having nothing a lot of trouble with iMovie, when trying to transfer video from our camera. I was successful at getting iMovie to recognize the camera (over firewire) this evening and transfer some footage, but then the program crashed, over and over again.
I would get it started and transferring, and it would just crash.
I also installed Final Cut Express after iMovie crashed and it doesn't recognize the camera either.
Now, after unplugging the cables, the power, restarting the computer (and almost resorting to praying...) neither iMovie or Final Cut are recognizing it.
Does anyone have any suggestions whatsoever? We are definitely newbies with Macs but are eager to learn so we can take advantage of all of the great things we can do with it.
Thank you in advance.
Tamara and Konrad

Hi Lennart, thank you for the link...I actually worked through that list yesterday but nothing seemed to work.
I let it overnight and this morning, iMovie recognizes it and I was able to transfer about 5 minutes of footage before it started acting up and then it just stopped.
Final Cut didn't see the camera.
And on we go!

Canon 7D MRaw files not recognized by PS Elements 8 on Mac OS X

Canon 7D MRaw files are not recognized by PS Elements 8 on Mac OS X.
After I installed CR 5.6 I can see MRaw files in Bridge CS4, but the files still do not open in PS element 8
Can anything be done to fix this?

Hi again,
I found "Library\Application Support\Adobe\plugins\CS3 (or
CS4)\Fileformats". As it happens, the camera raw.plugin 5.6 was already
installed for CS4 but not for CS3, which I therefore proceeded to do. When I
tried to open a Canon 7D MRaw file in CS 4, PSE opened with the same error
message as before, i.e the file format was not recognized.
However, just for the fun of it I tired to open the same file from CS3 in
PSE 6 and it works! but with the warning that the ACR expires in Jan 2010, I
think
So, there is still something wrong with the CS4/PSE 8, but I think I like
PSE better so I am OK for now - although the irony is that the only reason I
bought PSE 8 was to be able to work on Canon 7D raw files.....
Thanks,
Niels R

Iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB

iphone 4S - Windows Vista - 64 Bit (and photoshop elements 9.0) is not recognizing my iphone as a camera - therefore I cannot download pictures from my iphone. iTunes works fine with the iPhone, but I do not see it in "My Computer" when connected via USB. I already tried uninstalling and reinstalling iTunes....still nothing. Any ideas?

Thank u verrrrrrrrrrry much FoxFifth u save my life thank u.

Canon PIXMA 860 and 560 not recognized by Image Capture

I can scan from the printers to my MacBook. And I go to System Prefernces / Printers and Faxes and both are shown as printers and as scanners. I can open from their and scan but when I open image capture it doesn't find any scanners.
I down loaded and installed both the newest canon printer and scanner drivers as well as the newest ICA driver. Still they are not recognized.
What am I missing?

ATC7 wrote:
Just for testing purposes, I removed the canon printer, removed all canon software and updates from my system and then used the original CD that came with my 870 to reinstall the printer and lo and behold, Image Capture started working again for wireless scanning.
Hello and thanks for the feedback.
There are two scanner drivers available for many of the new models of Canon AIOs. There is the ICA driver and the Canon scanner driver.
During my tests on clean builds of 10.6.x I found that my Canon AIOs were able to print and scan via wireless by simply installing the Canon update provided by Apple. This update consisted of the then latest printer driver for many models of Canon AIO and inkjet and the ICA driver. Canon's scanner driver was not included as part of this download from Apple.
The ICA driver is installed in HD > Library > Image Capture > Devices and the package is called Canon IJScanner1. Later versions of the ICA driver also installed another package, Canon IJScanner2. These ICA drivers provide a minimal amount of scanning selections and only appear to work with Image Capture and Preview. Other applications like Canon's own MP Navigator and Adobe Acrobat Pro will not scan with just the ICA driver installed. The Canon scanner driver for the respective model is required.
From what you have said and from my own testing I propose that the original CD did not contain the ICA driver but the Canon scanner driver for the MX870. And with only this driver installed you were able to scan using Image Capture via the wireless. I don't recall ever testing a 10.6 build where only the Canon scanner driver was installed and not the ICA driver (it is present by default on 10.6 but only has older models of Canon AIO's - your MX870 is not there). Had I tested this I believe that I would have been able to scan via wireless using Image Capture.
I also propose that once you installed the Canon v2.4.1 update, which contains a version of the ICA driver package that is also available from Canon web sites, then Image Capture stopped using the Canon MX870 scanner driver and used the ICA driver instead, thus stopping you from wireless scanning.
Right now I am using a new build of 10.6.6 on my MBPro. So that I could print to my MP990 at home and an MG6150 at work I simply installed the v2.4.1 update and have printer and scanner queues in Print & Fax for both. I have not installed scanner drivers for either device and at home with my MP990 Image Capture does not show any device being available, while Preview does show the MP990 once I select 'Import from Scanner > Include Networked Devices'. Also, Acrobat Pro 9 does not show my MP990 being available.
And with regards to the v2.4.1 update, the drivers included are provided by Canon to Apple, just as the other vendor drivers are provided to Apple, to make life easier for us Mac users. The drivers are available individually and get downloaded and installed automatically when the respective model is connected to the Mac and no local driver is present. As for the package including all these individual vendor drivers, this would be created by Apple.
Pahu

Just purchased Elements 11, but it is not recognizing my serial number when I'm installing it.

I just purchased Elements 11 from Best Buy. Got the serial number from the site after typing the redemption code. however, upon installing it, it is not recognizing the serial number. Tried to call Adobe but they charge you to get an answer. Ridiculous! I've been trying this for 3 hours now. I need help!!!! Why can't I talk to a live person???

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Elements 9 not recognizing my Canon ZR65

Similar Messages

Maybe you are looking for