Elements 9 organizer stops playing the album (black window)

we are running Windows 8.1 - a news notebook - HP ENVY 17-j166nz Notebook-PC with NVIDIA GeForce 840M (2 GB DDR3 dediziert) and 8 GB RAM
each time we start the new generates show in the preview - the organizer shows after 5 - 10 sec. a black videowindow. when we stop the show - one image is shown - as sopn as we strart the show again - it dissap.
from time to time a error is displayed
Thanks for your HELP!

Select the album then select album order.
The thumbnails should be numbered sequentially.
Don’t highlight or select the thumbnail frame.
Left click directly in the centre when the hand symbol appears - and drag.
Drop in front of your chosen image when it moves approx 1 cm to the right.

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