Elements 9 stops working when I click on "Enhance"

HELP! I've uninstalled and re-installed. No difference.

Hi Barbara,
Sorry to be such a pain. Please treat me like the 75 year old "dummy" that I am!
I've tried your solution, but it didn't work. I wonder if it's because you have given the instructions for a Mac keyboard and mine is a Windows and I'm pressing the wrong keys? I'm assuming that, on a Windows keyboard, ctrl = ctrl; alt=alt; Shift/cmd means shift or cmd (?) and the cmd key is the Windows logo; Option= alt; shift= up arrow.
Here's what I've done:
* Held down the Ctrl/Alt/ Cmd( Windows symbol key) at the same time [left-side of keyboard] and, at the same time,the alt gr/ shift key (right-hand side of keyboard. 5 keys in all!! Clearly I've got it wrong because no window appeared as you suggested it would. Have you got the patience to help me further?
Thanks a lot.
Art.

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Dear Aedesh, Thank you for your assistance. I did all that you instructed below, regarding uninstalling, and using the Adobe Reader and Acrobat Cleaner Tool. I restarted my computer, then installed Adobe Acrobat Reader DC (for Windows 7, English and version: Reader DC 2015). I continue to have the problems: (1) When I attempt to use a scroll down option within a pdf form, the program stops working. (2) If I send the pdf to my iPhone, and I open the pdf, I receive the message "Please wait...if the message is not eventually replaced by the proper contents of the document, your pdf viewer may not be able to display this type of document..." However, when I send pdf's created earlier than 4-28-15, I am able to open in my iPhone.I am able to open on my laptop the pdf's created after 4-28-15, but have the scroll option issue (thank you in advance for your patience)Luisa
Luisa Montaini-Klovdahl, Ph.D.Licensed Psychologist &
Captain, US Army Reserves Medical Service Corps4153 Park Blvd
Palo Alto, CA 94306
Telephone: 650.384.6559
Facsimile: 650.384.6547 This e-mail may contain confidential patient information. If you have received this transmission in error, please delete and contact the sender.
From: aadeshs76610910 <[email protected]>
To: Luisa Montaini-Klovdahl <[email protected]>
Sent: Thursday, April 30, 2015 9:55 AM
Subject: Why does my Adobe Reader DC stop working when I click scroll down options?
Why does my Adobe Reader DC stop working when I click scroll down options?
created by aadeshs76610910 in Acrobat Reader - View the full discussionHi Luisa, Please follow the steps below :- 1) Uninstall Adobe Acrobat Reader DC. 2) Run the cleaning tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs3) Restart the computer.4) Install Adobe Acrobat Reader DC using this link Adobe Acrobat Reader DC Install for all versions Let me know if the issue persist. Regards,Aadesh If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7499212#7499212 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7499212#7499212 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
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