Elements 9 stuck on disc menu screen

Approx 4 min project with many hours invested in editing. Now stuck with disc menu showing. Clicking organize/project leaves that window showing with no ability to edit project. Where am I going wrong?

The screen that you show, is how the GUI initially loads, and few ever see it, as it gets overwritten in a hurry. When loading a very large Project, I have seen that for a moment, and knowing what to look for, can usually see if flash (and I mean FLASH) by with New Project, or smaller Projects on load.
When one has a GUI display issue, the normal cause is the video driver. However, PrE can hang on a few other things, like the audio driver, the version of QT installed, or something else.
I may have missed it, but what video card/chip do you have?
What was the version/date of the video driver, that you installed?
Have you updated your audio driver too? If not, that would be my next step.
What version of QT Player do you have installed?
This ARTICLE has a checklist on getting PrE to work most effectively, then goes into tuning up one's system and OS, and follows with troubleshooting tips and links.
Good luck,
Hunt

Similar Messages

On loading Premiere Elements 9 it won't move on from the disc menu screen

On loading Premiere Elements 9 it won't move on from the disc menu screen. Have downloaded the patch which sorted the problem for a time, but have locked up again.

Which "disc menu screen" are you talking about?
Are you talking about the installation menu screen that comes on when you first put the installation disc in your computer's disc drive?
What operating system are you working on? If Windows, have you manually gone to Windows Updates, set the option to download Microsoft Updates and downloaded all of the available updates, including the ones that don't download automatically?

Premiere elements crashing when adding disc menu on a mac

This has been happening for quite some time now.
I have tried saving as flv and mpg to avoid the problem but it still crashes.
Is there a solution. I am running OSX 10.9.2
I have verified the disk and permissions to no avail.
I have a project that I need to finish.

Thank you for your response
What exactly is happening and when?
When I have finished editing the movie and ready to add a disc menu so that it can be played on DVD. Disc Menu is selected and when I try to drag it across the error occurs and it shuts down the program
Movie Menus only apply if you are creating a DVD, a BluRay or a WebDVD. Why are you outputting as an MPEG and FLV? I output as an MPEG and FLV to add to the internet and to keep as files for future use.
What model of camcorder is your original footage coming from and what format and resolution is it? I am importing an mov file which I have made a slideshow from in Slideshow Pro. I have been using the same process for over a year and it has only started happening in about 4 months ago.
When you add your video to your timeline in Timeline mode, do you see a red line alone the top of the timeline, above the clips? This indicates that you did not properly set up your project to match your video. No red line
What are your Project Properties, as listed under the Edit menu?
It might also help to know the hardware specs of your computer.
MacBook Pro -
Processor 2.9 GHz Intel Core i7
Memory 8 GB 1600 MHz DDR3
Graphics Intel HD Graphics 4000 1024 MB
Software OS X 10.9.2 (13C64)

Disc Menu Glitch in PE 9 Question

Hello, been working with PE 9 DVD Disc Menus. I've done a search and couldn't find this topic. If there is a similar situation discussed, please direct me to it. Otherwise the situation is:
When selecting a standard Disc Menu such as "Slide Disc Menus, Slide Shows, Pan and Zoom", after all the edits are done, such as adding a still picture background, editing text, scenes, etc.), while previewing the Main Menu (hit Preview button in PE 9 Disc Menu edit screen and second window pops up showing the Main Disc Menu, where you can actually press Scenes, Play, etc.), during this preview and after burned to a DVD and watching the same Disc Menu on TV w/ the DVD in the player, the still image in the custom Disc Main Menu seems to flicker back and forth in about a few seconds intervals, constantly like a loop, and it goes from a clear image to a slight blurred image, and will even change the text color, even tho it shows the text as one color in the editing screen. This loop of going from a clear background image to a blurred one and flickering as such every second or so happens even while trying other types of Disc Menu setups in PE9. Is this just caused by the DVD recycling itself on standby and cannot really be delt with, or is this a glitch w/ PE 9? Was wondering how to keep the Disc Menu screen still, and with a constant clear image, etc.
The Disc Menu editing selections, etc. are as follows:
-Menu Background, Video Or Still (a still .bmp picture used), In Point= 0, Use Still Frame is unchecked and cannot be checked, and the same for Apply Default Transition before loop
-Audio, (I added a blank short audio clip because PE9 will not save your edited disc menus unless you assign some kind of audio clip file even if it's a muted sound), In Point = 00:00:00:00000, Apply defualt transition before loop is unchecked, duration is around a few seconds.
-Motion Menu Buttons, duration = 00;00;00;01
Thank You for any help/ideas.

jvc-mv
What you have described for your Premiere Elements 9.0/9.0.1 disc menu situation is not normal.
Usual drill type:
1. Does problem exist with or without the antivirus and firewall(s) disabled?
2. Are you running from User Account with Administrative Privileges as well as from Run As Administrator applied to the program's desktop icon?
I have looked at the Premiere Elements 9.0/9.0.1 disc menu issue that you described and cannot confirm your feature malfunctions.
I have looked at Still replacement for the menu background, using still formats of bmp, jpg, png, and psd. The pixel dimensions were 720 x 480 and up.
It is true that the previewing in the disc menu section is not always good, but you say that you see the same issue before and after burn to.
Here is what I would like you to explore
1. Delete the Adobe Premiere Elements Prefs file and, if that does not work, then delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists. Make sure that Folder Option Show Hidden Files, Folders, and Drives is active so that you can see the complete path cited.
2. If "1" has no impact on the situation, the delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in this 9.0 Folder should be the BadDrivers.txt file that you delete. A new BadDrivers.txt file will be generated when you open Premiere Elements 9.0/9.0.1 after the deletion.
Make sure that Folder Option Show Hidden Files, Folders, and Drives is active so that you can see the complete path cited.
3. If "1" and "2" have no impact on the situation, then we start thinking in terms of uninstall, ccleaner run through, and reinstall.
For this approach, do you have your purchased serial number, installation files or installation disc? Did you install your disc menus
from Content installation disc or from Adobe using its Content download link?
Please review and consider.
Thank you.
ATR

How do i drag media to the menu screens in premiere elements 13? I can't see my audio files and the menu screens at the same time. In prior versions it was easy

How do i drag media to the menu screens in premiere elements 13? I can't see my audio files and the menu screens at the same time. In prior versions it was easy?
It is very cumbersome to "re browse" for audio files/pics/movie clips to add to menu screens. Certainly there is a way to view the media and menu screen at the same time so I can drag and drop?

Jayhawk
I think I know exactly what you are seeking and believe it cannot be done in Premiere Elements 11, 12, and 13 as it can be done in versions earlier than 11 where the Disc Layout and Project Media are viewed side by side.
Premiere Elements 13 uses a Movie Menu customization workspace which is not allowing viewing of Project Assets in the Expert workspace at the same time.
ATR

In premier elements ...how do you render the menu screen?

I have Premier Elements . Do you render the menu screens for more clarity?

Welcome to the forum.
When you say render Menus, exactly what do you mean?
The reason that I ask is that for smoothest playback, one can Render the Timeline, but as the Menus are added in the authoring phase, after one has edited the Timeline, they do not get Rendered per se, though that does happen to a degree, when one Previews the DVD/BD.
I sense that there might be an issue with the Menus, that you are using. If that is correct, then it might be best to give us the details of first, your Project Settings, and then which Menus you are using. I suspect that there might be a mis-match there.
Next, please let us know where you are seeing a problem with the Menus, such as in Preview, or when you burn a disc, and play it on a set top player, attached to a TV.
The more detail that you can provide, the better, as it will be easier to diagnose any problem, and offer solutions.
Good luck,
Hunt

When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere needs to shut dow..." I am using Premiere Elements 10 on a MacbookPro. I have uninstalled and deactivated and reinstalled but still same error.

When I add a Disc Menu I get an error message: "Sorry, a serious problem occurred and Premiere Elements needs to shut dow..." I am using Premiere Elements 10 on a Apple MacbookPro. I have uninstalled and deactivated and reinstalled but still get same error.

cyclone
What video card/graphics card does your Mac computer use? NVIDIA GeForce? If so, please read the description and solution for the Premiere Elements/NVIDIA GeForce issue in the Announcement on the matter at the top of this forum. Any questions or need clarification on that, please do
not hesitate to ask.
What specific disc menu theme or themes are associated with this program failure? What is the exact place where the problem hit..
a. just clicking on Disc Menu header
b. dragging Disc Menu from the display of themes into the Disc Menu area customization screen
c. selecting your menu in the display of choices and then hitting Apply
d. other
Are you running Premiere Elements 10 from a User Account with Administrative Privileges?
Is this a "it worked before but not now" or "it never worked before" type issue.
On the Windows side of things, application of Run As Administrator as well as the User Account with Administrative Privileges has been know
to resolve some of these issues. I am strictly an Elements Windows user. What is the Mac side of the story for Run As Administrator? At any
rate, are your computer permissions in order?
Just to cover all bases, do you have the latest version of QuickTime installed on your computer with Premiere Elements 10?
Let us start here and then decide what next.
Thank you.
ATR

Editing menu screens in Premiere Elements 12

I have been using Premiere Elements 12 to put together a movie to burn onto a Blu-ray, but the image that I want to use as the background on the main menu screen keeps getting stretched horizontally. The weird thing is that it looks fine when I'm just looking at the little preview window in the video editor, but when I click the "Preview Disc" button to see how it will look on a TV, then the image gets stretched. Also, it doesn't actually reach the top and bottom of the screen the way I want it to, because the menu screen has letterbox bars that I can't get rid of. I am using the "Secret Agent" template, if that makes any difference. Is there any way to edit the template and maybe remove the letterbox bars so that it won't stretch my background image, or even just change the aspect ratio of the menu screen so that the bars will be less pronounced?
[Moved from Premiere Pro to the correct forum... Mod]

robbyi
As far as I know Photoshop CC does not have an Adobe watermark associated with tryout as does Premiere Elements.
And, Photoshop CC is now marketed on a subscription basis.
Right now the only way I can get a full background replacement is to go into the main menu psd and replace its background
layer in the Layer Set with a 1920 x 1080 image.
I have found that will present full in the Movie Menu customization area but if I replace it with another image in Movie Customization those black "trims" are back.
This is what the Secret Agent (HD) looks like with its background layer replaced in the .psd using Photoshop CS5.1 and then the edited theme
opened in the Movie Menu customization area of the opened project
Just do not replace the Menu Background Video or Still that you see in the screenshot and you are OK.
I did a Snipping Tool copy of the background you posted to use for the demo.
We can talk about this some more in the morning.
ATR

Re: Elements 9..........Web DVD.....Disc menu problem...

I'm trying to create a disc menu that includes a still image on the title screen . I browse and select the required jpg and it duly appears as expected on the selected menu. I preview the webDVD and all is as I wish it to be....However, when I finish/save the webDVD and then view the result the still image does not appear...just the original default look . What am I doing wrong ?..........

I've just tested it and, yes, it is one of the problem ones. If you especially wanted to use that template you would need to edit the templates in Photoshop Elements. http://muvipix.com has instructions on how to do this (in the subscribers area). Re: How can I create my own DVD menu templates for Premiere Elements 7
These discussions may also be of help: Edit DVD Template
Cheers,
Neale
Insanity is hereditary, you get it from your children

Ibook G4 stuck at 'select user' menu screen

hey....been reading through this forum about and realised that many have the same problem i'm currently facing with my ibook g4...
i'm able to boot up my ibook normally then it'll get stuck at the blue screen where the 'select user' menu is supposed to pop up....
tried the various method like repairing disk on disk utilities but the DU reports that my disk does not need any repairs...the thing is i'm able to boot up as per normal via safe mode and thats as far as i can get...any help? thanks in adv!

If you have the original boot installer disc set which accompanied the
computer when new, there is an Apple Hardware Test on there.
The computer may have some hardware failure behind this anomaly
and may require troubleshooting to get an estimate on what may be
wrong, if a hardware defect is the cause of this problem. Otherwise,
tech time and a hopeful cure may take one of several possible paths.
In some computers, the wireless won't work when in SafeBoot mode
perhaps in more than I know. I have not tried to go online in mine while
they are in SafeBoot, since that is a reduced boot set and is for testing
or checking the computer mostly.
Was there a report in Disk Utility from running the booted installer disc's
version of that utility? Sometimes, when it is repairing a disk drive, and
some report says it can't fix something, then that may indicate failure in
the hard disk drive; or some directory issue, or perhaps a low-level one
where the drive may need to be over-written with zeros using the option
in Disk Utility from the booted installer disc, & reformat to APM or HFS+
before running the Installer to put a new system on the wiped empty HD.
You may need to try different things in order to further troubleshoot this
computer, to include Disk Warrior or other third party disk utilities, or
have someone who already has the correct disks and is trained, to do it.
There may be an error in the hard disk drive, so if you haven't tried using
the options in the Disk Utility to zero the drive, that may be something. If
you have work on this computer and had not backed it up to other media,
it will certainly be lost; if not before now, very surely once it gets wiped.
A third party utility such as Disk Warrior can be used to try and fix the
issues, as best it can and only do what it was intended, at most; but may
allow you to fix the system enough to recover your data and move on...
Since the computer does boot into SafeBoot, you can recover files from
the hard disk drive. It probably will also boot into FireWire Target Disk
Mode, so using a FW cable to another Mac could occur, to move files.
The moved files could be saved to DVD or CD-R media in another Mac.
Of course, once you'd tried the reinstall (not just use the menu bar choice
of several other functions prior to launching the Installer) your old System
may be in the hard disk drive with a name 'previous' and it won't boot it.
Other ideas on hard disk drive issues, can be found in other forum posts;
some are not exactly the kinds of symptoms your machine exhibited.
One such post: http://discussions.apple.com/message.jspa?messageID=9410943
Good luck & happy computing!
edited.

IPod nano 3rd gen. Apple logo remains on screen and iTunes doesn't recognise it's plugged in, I can't even turn it off. I've tried to get to disc menu but when I hold the 'menu and select button' it reboots it doesn't recognise the select and play button

iPod nano 3rd gen. Apple logo remains on screen and iTunes doesn't recognise it's plugged in, I can't even turn it off. I've tried to get to disc menu but when I hold the 'menu and select button' it reboots and then doesn't recognise the select and play button to show the tick. I'm helpless.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Where do I download disc menu templates for Adobe Premiere Elements 10?

Where do I download disc menu templates for Adobe Premiere Elements 10?

From the FAQs to the right of this forum.
http://forums.adobe.com/thread/733584?tstart=0

Premiere Element 10 crashes on drag and drop disc menu

Hi I am running premiere elements 10 on mac osx 10.9
I am trying to use the disc menu and each time I drag the chosen template onto the window, the program crashes.
See video attached of problem
Pls help
Thanks
S

Hi Mr Romano
You want to know why I wouldn't go near adobe again?
So this is what happened.
After paying for prem elements 10 and spending a week trying via adobe's tech support, you and the forums to find a solution for their program crashing, their only solution was buy a new version and we dont support programmes that are 2 yrs old.
It took them 3 days to get back to me to tell me that they would award me 20% discount from the cost of an upgrade.
When I finally got through to sales, the saleman told me that his system doesnt support at 20% discount but only a 15% discount. It took him 45 mintues to get an ok to give 20%. Then he discovered that I am no longer domicile in NY so he cant help me. Sent me to the UK support line to start the entire process again.
After 3 days and hours on hold with UK support/sales, they told me that cant transfer the 20% discount because that was given by the US customer services and that they need some time to get authorisation.
Two days later they got back to me and said they can give me the 20% discount from an inflated prices of 160%! ie instead of 20% of $79.99, now they can give me 20% off £79.99! I explained that this was unfair, they asked for another 48 hrs to escalate, still waiting for them to come back to me.
So I just called the USA support gave them an america cc and they finally agreed after 30 minutes with a friendly girl who could actually speak English with an intelligible accent that I could get prem elements 12 for 20% off $79.99.
Great? Well not really.
The stupid girl charged me $70 for premiere photoshop 12! I only discovered she had sent me the wrong serial number once the email arrived.
I called her back, she apologized and opologized and then took a further $70 promising to refund me the first $70 and explained that she could only refund me after she charged me for the correct license.
Once she charged me for the second time, she said, just in order to make sure you get your money back, pls hold I need to transfer you to refunds! Oy no!! Another 30 mins on hold.
So when I finally got through to some guy who spoke English with such a heavy Indian accent that he could of been offering me dinner for two, he promised to escalate my case and that someone with a heavier Indian accent would call me back within the next five days in order to give me a refund.
So, NO, I wont be buying from this pathetic company again.
I appreciate your help and support on this matter and realise you are not to blame for adobe's clear lack of support or the slightest regard for its clients time or money.
SC

I HAVE ADOBE PREMIERE ELEMENTS 10. I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates. I try to sign in to my account through Premiere and it will never sign on. Anyone have any thoughts??

I HAVE ADOBE PREMIERE ELEMENTS 10.
Problem #1 I used to have many options on the "Disc Menu" to set up my DVD.. and now it is very limited..almost no templates.
Problem #2 I try to sign in to my account through Premiere and it will never sign on...just keeps acting like its trying to but never connects. Anyone have any thoughts??

JEN-E-FER-FER
With versions earlier than 11, there is no more Sign In. If you get any message to that effect, ignore and cancel out of them. You should be able to move forward to your import, editing, and exports using the program nonetheless.
As for the disc menus, those marked photoshop.com plus members only are no longer available to you in versions of Premiere Elements earlier than 11. You may see the thumbnails for those members only items, but they are no longer available to you in Premiere Elements earlier than 10.
Interestingly, many of them are found in Premiere Elements 11, 12, and 13 as part of the program with no need to purchase them or have any special membership in anything. Adobe has promoted Adobe Revel as a replacement for photoshop.com, but that has no impact on this disc menus issue.
This all has to do with Adobe discontinuing photoshop.com and photoshop.com plus et al.
If you need to download regular disc menus for Premiere Elements 10, please review the following
ATR Premiere Elements Troubleshooting: PE 7, 8, 9,10: Content Download
Bottom lines:
1. No more Sign In for Premiere Elements 10
2. No access to photoshop.com plus (members only) disc menus
Any questions or need clarification on anything written, please do not hesitate to ask.
Thank you.
ATR

Elements 13 seemed to install ok on iMac OSX 10.9.5. Restarted iMac. Tried to open Elements. Opened but start-up screen did not open. Only gave 1st menu "Photoshop Elements" no other drop downs appeared

Elements 13 seemed to install ok on iMac OSX 10.9.5. Restarted iMac. Tried to open Elements. Opened but start-up screen did not open. Only gave 1st menu "Photoshop Elements" no other drop downs appeared

If you go into the applications folder, can you open Adobe Elements 13 Organizer, or the editor directly? The editor is well-hidden. It's inside the support files folder in the Adobe Photoshop Elements 13 folder:

Elements 9 stuck on disc menu screen

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