Elements 9 won't run on XP

I recently downloaded a (legal) copy of Adobe Elements 9 from Leica, Germany to support Raw image processing from my Leica V-Lux 2 camera. My PC runs XP with service pack 3.  The download goes perfectly then when I want to start Elements I get a "runtime" message then nothing or if I try a different method of opening the program it will open then freeze giving me a message about 'Licencing problems". Help!

This is the user to user forum and we're just other customers like you, so we can't do anything about this.
What you need to do is to go here:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
Scroll down the page and there's usually a place where you can start a chat session with activation support, who can fix things right then for you.

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