Elements and Premiere stopped working

Last week I purchased Elements 8.0 and Premiere (Windows 7), the install went perfect but suddenly both programs only show the tutorials after start-up. There is no option to stop the tutorial, and both programs are greyed out. Probably a re-install will do the trick, but I just organized a thousand pics last week and I don't want to loose days of work

Reinstalling PSE never deletes your catalog.
What happens if you start the Organizer directly:
http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_PSE_7_Welcome

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Getting Elements and Premiere to work

I have downloaded Elements 11 and Premiere 11. How do I get them to execute ?

Have you downloaded the software from adobe.com and what is the file extension that you can see for the download..

Cs6 and Premiere stop working suddenly

I have cs6 in win8.1 64bit. My cs6 was working fine. Now premiere wont open any hd material. What is wrong? Can I install only Premiere or do i have to deactivate master collection and install all again?

Hi. No new codec packs. I took them away and tried again. No working. When I start new project or try to import materiar with hd premiere just freezes at start. After effects opened same project ok. And lightroom too. Something is corrupted in Premiere.
Why should I install cc version? I havent tryed that.

I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...

taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR

"Adobe Premiere Elements 13 has stopped working"

I got a copy of Premiere Elements 13 on "Black Friday" (one month ago). I am using stabilization and sometimes get "Adobe Premiere Elements 13 has stopped working". I have been guessing at the problem and run several experiments - one being; stabilize a clip in it's own project and create an MP4 to use in the final project. The latest clip seems to render fine, but crashes on playback (sometimes this happened on version 12 but not so consistently and often. I'm running 64 bit Windows 7 Home Premium, with 6GB RAM, 3.30GHz, Intel Core i3 - 4 core processor. I use two monitors with the built-in video hardware. Rendering max's out all four cores while stabilization taxes the RAM. Where can I look to find out more details about this problem (only guessing with anything less)? Thanks for the help.

Ray
Thanks for the reply with further details and results.
The generalization is that you (manually) or the project (automatically) sets the project preset to match the properties of the source media.
But, if you have more than one format to import, you can still import that "atypical" format into the project (a project cannot have more than one project preset). But, the Shake Stabilizer will not stabilize it since it's properties do not match the description of the project preset. You can easily understand this by looking at the description of the project preset that has been set for the project and comparing it with specification of your video source. But, I have not yet found that such a situation creates a project/program "stopped working" as in shutting down the project/program.
I suspect a major factor when you run into a Shake Stabilized induced project/program shutdown is computer resource demands of the feature for the video which is requiring the stabilization. And, I have found that the stabilization times can be long.
Consequently, if the Shake Stabilizer does not cause the project/program to shutdown when asked to stabilize a video clip (without other effects). I am very guarded in the outcome, especially stabilization times, when the Shake Stabilizer is asked to stabilize a video clip to which other effects have already been applied.
We will looking forward to your results.
Thank you.
ATR

Adobe premiere elements 13 has stopped working message

Every time I open adobe premiere elements 13 and download any form of media, in about every 2-3 minutes when i'm editing my video, A message will come up stating that "Adobe Premiere Elements 13 has stopped working." It forces me to close the application. I went to a computer expert and he said that my computer meets all the requirements of the software and even exceeds some of them since it's only 2 years old. Why does this keep on happening to me and how do I fix it?

senseimike
Premiere Elements 13 on what computer operating system?
Have you updated 13 to 13.1 using an opened project's Help Menu/Update? If not, please do so.
Now the usual drill questions...
1. Do the problems exist with and without the antivirus and firewall(s) disabled?
2. Are you running the program as Administrator?
3. Are you using a pen and tablet device instead of a mouse?
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card. According
to the Device Manager/Display Adapters, how many video cards/graphics cards is your computer using? Are you running
a multi- monitor system?
5. Is the latest version of QuickTime installed on your computer along with Premiere Elements 13/13.1?
6. What are the properties of your source media including file extension and duration? Knowing brand/model/settings of the camera that
recorded the videos is probably the quickest way to get at that needed information. What project preset are you (manually) or the project
(automatically) setting?
7. What specific edits are you doing in the project when the program crashes/shuts down? Is there any consistency to the "stopped working"?
You talk about every 2 or 3 minutes in the workflow. But what is the size of the project by the time the problems set in....2 or 3 minutes
from the time you started the project or 2 or 3 minutes after you have been working on the project for 10 to 90 minutes?
Please review and consider the above, and then we will decide what next.
Thank you.
ATR

Premiere Elements 10 has stopped working

Actually it has not worked yet.
I just installed the Premiere Elements 10 - again, followed all the details.
My laptop is Acer Iconia 6102 dual screen touchbook
Windows 7, Intel Core i5 CPU M480@ 2.67GHz, sys mem= 4gb
Toshiba MK6465GSX disk drive, Intel HD Gaphics
The computer is new.
The dialogue says that Premiere Elements 10 has stopped working and will shut down.

This machine has only the one drive listed, nothing hidden. 512 gb free, removed some unecessary files. I did manual updates for the hardware and all software, everything is up to date. Went through the preceeding steps. There was no need to scan suorce files, I have nothing uploaded. The program will not complete its startup. The splash page pops up,dialogue flashes all the drivers and files being loaded, then quits. Does not open. The Organizer opens, but I still cant get PE to open thru it either. My computer wont allow me to change resolution. Could the fact that this machine is touch screen, dual display have anything to do with it? Using up too much resources? The resuorce monitor is idle @ 0. My Windows Movie Maker works fine.

Premiere Elements 4.0 stops working when adding a title

Whenever I add a title, it quickly goes to "Adobe Premiere Elements.exe has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
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Let me premise my responses by, Prem Elem had been working fine and this issue just started not too long ago
Processor: 3500+ AMD Athlon 64 processor
RAM: 1GB Free? Not sure what you mean.
Defrag space: just analyzed. All ok
OS: Vista, not sure if fully updated...need to check
QT: just updated
Camcorder: Panasonic PV-GS80
Proj Settings: Not sure what you mean, "New Project?"
I'll make sure Vista is updated. Thinking about getting more RAM. It does say 1GB for on the "System Reqs" for Prem Elem
Thanks

I have a problem, when i start the project i open the browser window and whenh i select a clip premiere stops working!!!

i have a problem, when i start the project i open the browser window and whenh i select a clip premiere stops working!!!

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

Photoshop Elements 8 Organizer stopped working on Windows 7 Ultimate N.

A few months ago, Photoshop Elements 8 Organizer stopped working on my Windows 7 Ultinate N computer. The photo editor still works and so does Adobe Premiere Elements 8. Does anyone know of a fix for this problem? I've done a lot of looking on the Internet with no luck.
Thanks!

Hi Michel
Have tried those few things that seem to be still applicable to version 11 (as you will know it is not being maintained and stops at version 8).
However, I don't understand what is meant by "sometimes deleting it's saved preferences and registry entries fixes the problem. To do that see these Adobe Tech. notes." Unfortunately the link goes to a page which no longer exists. I guess that rather than "deleting" the saved preferences the author means re-setting to default ? "Deleting registry entries" is a task which should, as I understand it, only be done by those with a high degree of expertise. I am not one of them !
Any comment you have will be gratefully received.
Jim

Photoshop elements and premiere 12

I have photoshop elements and premiere 12. I have been unable to edit my pictures. I can go to the organizer but cannot go to editor. It will tell me to sign in and acts like it is goint to work but nothing happens, it just stops and stays on organizer. Can anyone help me. I have tried to uninstall and reinstall but it does not help. Thanks for any help I can get.

Has your trial expired?
Were there any errors during installation? Is this an Admin user account?
Please see- http://forums.adobe.com/message/5932711
Thanks
Andaleeb

Since I work with a backup-projectfile, premiere stops working reporting a 'debug event'

Hello,
Can somebody tell me what the next dubug event means and what to do about it...
'Premiere elements has encountered an error.
C:\PRE12\mail\MediaCore\audiorender\API\inc\audiobuffer/audioSubBuffer.I'
Because premiere stopped working a sudden moment I opened the backup folder and used - for the first time since I work with premiere - the back up file to work with. Since then premiere shuts down every time after a minute or so on this particular project.
By the way: it is a very small project so it cannot be the capacity of my (brand new top end ) lap top.
I work with the same settings, files, camera, laptop etc as always and this is the first time I encounter this problem.
So what to do?
Thanks
ps.
- premiere 12
- windows 8

Hi,
Can you try this simple step and see if it works:
Before importing the footage, go to File > Project settings > General and change the video renderer to Mercury Playback Engine software only. Select "Delete Previews" after clicking on OK. Then import the footage.
Thanks,
Rameez

What do i do with a very slow Photoshop Elements and Premiere Elements on a PC?

I seem to be getting mixed opinions as to why my Adobe software gets so slow, despite efforts to avoid that, but my computer seems to be working just fine, it is only when in Adobe that the problems arise, like freezing, taking longer and longer periods of time to open the screen to edit a photo, or to compare two photos side by side. Any process seems to take such a long time, and the freezing can last for several minutes, and then continue on. I have had a computer person come to my house and examine my computer and though his knowledge of Photoshop is limited, he feels that it is NOT the computer but something with Adobe Photoshop. I would tend to agree with him.
Several theories have been explained to me, such as Elements and Premiere Elements are a low end of the scale of Photoshop programs, so it is just not going to be able to process high definition large photos well and quickly. Stating comments like i can only use 2 GB of my memory even though i have 8 GB, so unless i can use 64 bit this is what i have to deal with, and it is just a way for Photoshop to say you need to upgrade to the fancier programs. I do not need fancier programs. I am working hard to master these, and have accomplished 4 great blu rays in high definition thanks to recommendations from the Forum here, especially Steve with the help of his books.
Others say i need a solid state hard drive to solve the problem. Others say the only way i will ever solve the problem is to switch to a MAC. Others state is a mal-ware problem, but i have never had my hard drive so clean and uncluttered. I supposedly have as good of PC as i could have as far as QUAD-core, 8GB memory, presently a 1 TB hard drive less than 1/2 full. All suggestions involve big outlays of money, with no guarantee that things will be any better. I have tried to contact different computer companies and computer 'nerds', and these are some of the suggestions, but no one really has a lot of knowledge of the Photoshop software.
I am thinking of adding an additional internal hard drive, but not sure that is going to help either. Could i put all my Photoshop of the second hard drive, and might that speed things up?
Adobe is rather worthless in trying to get help from them. I have spent hours on the phone waiting and then talking to someone who says they understand English but they do NOT understand the question i am asking, which becomes very frustrating with repeat phone calls. I gave up yesterday trying to do that challenging experience yesterday after i had spent 3 times the amount of time they said i would need to wait to get a reply, and i was at work, and my free time had come to an end. So i am hoping you guys can give me some clues of the best thing to do.
Is it true that Photoshop Elements and Premiere Elements are just such a lower end program that trying to do things in high definition, with 2000x1500 photos, making them into a blu ray disc is a major challenge with a PC? I wish i had a greater computer knowledge, but i have struggled to achieve my goal, but the speed of it all gets very frustrating, though it is possible.
Another question asked which i don't think exists, is whether there is a program that could clean up Photoshop, or are there some clues that could accomplish that and thereby speed things up.
Would appreciate any suggestions anyone has. I am in the middle of another project so now is probably not the best time to consider any major changes. But any comments would be appreciated.
Ron

Premiere Elements 10 is now 64 bit, but not PSE10.
Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
Click image to enlarge
Turn off face recognition and the auto-analyzer to improve performance.
When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

Adobe Photoshop Elements 9 has stopped working... how can I make it work?

Hi. I have just bought a new copy of Photoshop Element 9. It installed OK, but when I try to open the Editor, I get the message "Adobe Photoshop Elements 9 has stopped working. Windows is checking for a solution to the problem", followed shortly by the message "Adobe Photoshop Elements 9 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". The only option then is Close Program. The Organizer has the same problem.
Does anyone know how to get it to work? It hasn't just stopped working, it has never worked at all. If anyone at Adobe are monitoring this thread, please can you tell me what the problem is and how to sort it out? I tried the Adobe call-back service but all I got was a computer phoning me up, and no person available.
Karen

Hi,
Please try couple of probable solutions as mentioned below:
Solution 1:
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
Solution 4:
On the drive on which you have installed PSE,on my machine it is on C:
Go to C:\Program Files\Adobe\Photoshop Elements 10\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.
Now launch PSE and check if it works.
For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743

Why do I get this error message when I open Organizer in Photoshop Elements 11 "Elements Organizer has stopped working"? My only option is to Close Program so I am effectively locked out of my photo catalogue. I have reinstalled the program to no avail.

Why do I get this error message when I open Organizer in Photoshop Elements 11 "Elements Organizer has stopped working"? My only option is to Close Program so I am effectively locked out of my photo catalogue. I have tried reinstalling the program but it made no difference to the error message.
Could someone help please? Steph

Hi,
Please give a try to Photoshop Elements (PSE) knowledge base. steps mentioned on this and see if it works.
Regards
Kishan

Elements and Premiere stopped working

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