Elements Bug .......Crop Issue?

Since upgrading from Elements 7, my Elements 9 version cannot crop correctly.  The horizontal and vertical will not directly work.  All adjustments are diagonal enlargements. I have Windows 7.  How can I fix this?
Thanks

Select the crop tool then click on the small triangle under the word File on the top menu. Choose reset tool.

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    3. When I press the Play button, the sound sometimes plays while the video preview gets stuck on a single frame. When I wait a while, it seems like Premiere is busy updating the icons on the timeline, and after that, I can play the video again. Sometimes the screen freezes so I canot press the pause button, and the audio just continues playing for a minute or two.
    4. Last night I eventually got the project finished, and started rendering the project to a PAL DVD - quality MPEG. It was still rendering this morning, with the progress bar showing less than a third of progress. At last check it displayed an estimated 16 hours of predicted rendering time, and still increasing the time....
    5. In one week of use, I experienced one to five crashes per evening while using this product.
    My input files for the project are existing MPEG files that I loaded from the camera (with it's software) long before I purchased Adobe Premiere. (so I did not use Premiere's feature to import the video). This camera generates a new MPEG file each time you press the start/stop button. I can see hundreds of clips on the camera when I mount it as an external USB hard drive on Windows. I suspect the number of files has to do with my issues, so I need assistance on an improved workflow, given the source format I work with. In my test project the original footage consists of about 140 MPEG clips; about 15 photos sized to PAL DVD size (720 x 5xx), one imported DVD VOB file, and then a menu, a title or two, transition effects, and so on. The final project should render 30 minutes of video, but the original footage is about three times that duration. Can someone please suggest a workflow considering the possibility that I will have to deal with these hundreds of small clips?
    The software's box specifies a Pentium 4 and 512 Mb RAM, Direct-X compatibility and 4 Gb HDD space.
    My computer spec's are:
    Intel Core 2, 2.13 GHz,
    2 Gb DDR RAM,
    200Gb Serial ATA HDD, with:
    Premiere on partition C: with 25 Gb free,
    Project on partition D: with 40 Gb free.
    Very entry-level graphics card (purchased the PC with no thought of games or video).
    XP Home is installed.
    In Windows Task Manager I notice about One Million Page faults being generated for Adobe Premiere in the periods I mentioned above when Premiere gets stuck. Item 4 above was at 3.5 million page faults with about 25% progress indicated of the rendering process. Is this indicative that I need more RAM?
    I have read other posts on this forum that people advise users to have Premiere on one HDD, the swap file on another physical disc and the project on yet another. I can understand the logic, but I checked that my PC was well above the software specifications on the box before I purchased, and I am not so serious about making videos that I would want to upgrade to such a monster PC. Besides if the requirements are such, Adobe should have specified that on the box.
    Thanks, Willem

    Willem,
    Looking at your system specs., I see one major bottleneck - your I/O system. You have a partitioned HDD.
    This means that the heads on your HDD are being asked to be in several places at the same time. Partitioning is an element left over from a much earlier time in computing and should not be used nowadays, with very few exceptions. I will explain. You have a fixed number of platters and heads on a single HDD. Those heads are what access the data on the platters. In the case of PE, you are asking the heads to be:
    1.) reading the OS
    2.) reading Premiere (your program)
    3.) reading & writing the Windows Page File (Windows' Virtual Memory)
    4.) reading & writing your media Assets (depending on what you're doing)
    5.) reading & writing your Scratch Disk data
    6.) reading & writing data for any other Process that requires it
    The first step that I'd take would be to add another HDD, and do away with the partition on you Drive0. With two physical (not logical as you have) HDDs, the ideal setup would be:
    1.) OS and all programs on C:\
    2.) Project, Media and Scratch Disks on D:\
    Things would even better, though not to the %, that adding only one additional disk, if you added two. Ideal setup for 3 HDDs would be:
    1.) OS and all programs on C:\
    2.) Media and additional Assets on D:\
    3.) Project and Scratch Disks on E:\
    I've also found speed increases by having my Windows' Page File on a separate HDD, but that is overkill, really. Now, I've got 5 internals with 1.75TB of space, so it's easy for me to do this sort of thing.
    You have a 200GB SATA HDD (Drive0), and I'd keep that for your C:\ (no partition) and add another SATA in 500GB - 1TB range. If you have SATA II, make sure to go with a new HDD with the exact same connector (SATA, or SATA II). Most on-board controllers can handle 4x SATA channels, so it should not be a big deal.
    Most work will come from having to do a complete system backup of your Drive0 (your C:\ & D:\), as you'll need re-partition it. Another way around this would be to leave the C:\ & D:\ partitions, and just move all of your Media, Assets, Project and Scratch Disks to your new physical drive. Keep your D:\ partition, but use it only for storing maybe Audio Assets, that you use infrequently, and the like. Do not partition your new HDD (drive1).
    Note on load time: that will speed up somewhat, if you get another HDD, but PE does need time to read it's XML files, that tell it the location of all Assets, then go find them, and verify that they are correct. Only a bit of a speed up there. Almost everything else that you mention, regarding speed, will improve greatly.
    Others will have some more ideas, on ways to speed things up, and I'd consider them all, plus the addition of another fast, large physical HDD.
    BTW: great post. It is probably the most complete that I've seen in any of the Adobe forums. It's easy to read (good use of paragraphs) and contains all the data, that I could want. I'd hold this up as a model on how to ask a question on these boards.
    Good luck,
    Hunt
    [EDIT] To let you know, I actually have my Drive0 (500GB SATA II) partitioned (for another reason) and use it just like my second suggestion, re: re-partitioning. My "Movie Music," SFX and minor Assets are stored on my D:\, plus I have my Windows' Page File split over three drives. This after much experimentation. I'd not recommend this, unless you have a lot of extra time on your hands. Just keep it on C:\

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