Elements crashing and so am I ;

Hello....
I am new to this forum....I have adobe photoshop elements 9....it is installed on a mac book pro. I was using it without problem all day yesterday and last night it crashed when i tried to save some photos. I have continually tried to repoen, but it just gives me the same error msg....crashed unexpectedly....blah blah blah....
I uninstalled elements and then re-installed it....thinking that maybe there was just a hiccup, but I am getting the same msg. I also tried to upgrade the application, but it will not let me saying there is a mis-configuration and I should contact the application author....however, that will cost me another $40 accoring to Adobe.....
Can anyone PLEASE help me......I am clueless.....just need to get back to work on these photos!
Thanks

Go to your username>library>preferences and delete:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 9 Settings
Adobe Photoshop Elements 9 Paths
If you use lion, that library is hidden. To make it visible, click the Go menu in the Finder and hold down the option key. It will appear below the little house for your user account. If you use lion, while you're in that folder go into the saved states folder and delete any saved states for PSE.

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Tracy Matern
[email protected]

Tracy,
Great job with the details - very well done!
This should be a "poster-child" for how to state details, and a problem.
Now, first thing that I see, regarding the crashes are the size of your still images. Overly-large stills require a ton of resources, and can crash the program, and/or the computer. Scaling of the stills to near the Frame Size of the Project will help greatly, and actually improve the quality of the output. This ARTICLE will give you tips.
Next, with a 64-bit OS, like Win7-64, 4GB of RAM is about the minimum for just the OS. Though PrE cannot use more than the 3.5GB of RAM, as it is still a 32-bit app., but the OS and other programs, certainly can. I would bump that up, if at all possible. Your OS and any other programs, will love you for it.
Off the top of my head, it sounds like you have got the video sub-system well handled, and would look beyond it (for now), to other factors.
You might want to see this ARTICLE on setting up a computer for video-editing sessions, and especially the link to Black Viper's Win7 Tune Up Tips Web site.
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Thanks for the great post, and good luck,
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Process:         Adobe Updater
Path:            /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
Identifier:      "com.Adobe.ESD.AdobeUpdaterApplication"
Version:         Adobe Updater 5.1.0.1082 (5.1.0.1082)
Code Type:       X86 (Native)
Parent Process: launchd
Responsible:     Adobe Updater
User ID:         501
Date/Time:       2014-11-21 12:39:47.691 -0600
OS Version:      Mac OS X 10.9.5 (13F34)
Report Version: 11
Anonymous UUID: 42CCAEE7-C520-BA70-4B27-711A184AB1A5
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type std::runtime_error: Unable to determine registration filepath!
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib        0x93982952 __pthread_kill + 10
1   libsystem_pthread.dylib       0x96f15167 pthread_kill + 101
2   libsystem_c.dylib             0x940f029c abort + 155
3   libc++abi.dylib               0x99fe06c9 abort_message + 169
4   libc++abi.dylib               0x9a00147d default_terminate_handler() + 264
5   libc++abi.dylib               0x99ffec30 std::__terminate(void (*)()) + 14
6   libc++abi.dylib               0x99ffe64b __cxa_throw + 116
7   "com.Adobe.ESD.AdobeUpdaterApplication"0x0004e4a3 0x1000 + 316579
8   "com.Adobe.ESD.AdobeUpdaterApplication"0x00056f19 0x1000 + 352025
9   "com.Adobe.ESD.AdobeUpdaterApplication"0x00024499 0x1000 + 144537
10 "com.Adobe.ESD.AdobeUpdaterApplication"0x000139c0 0x1000 + 76224
11 "com.Adobe.ESD.AdobeUpdaterApplication"0x00002912 0x1000 + 6418
12 "com.Adobe.ESD.AdobeUpdaterApplication"0x0000282d 0x1000 + 6189
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib        0x93983992 kevent64 + 10
1   libdispatch.dylib             0x96f1e899 dispatchmgr_invoke + 238
2   libdispatch.dylib             0x96f1e532 dispatchmgr_thread + 52
Thread 2:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
Thread 3:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
Thread 4:
0   libsystem_kernel.dylib        0x93983046 __workq_kernreturn + 10
1   libsystem_pthread.dylib       0x96f15dcf pthreadwqthread + 372
2   libsystem_pthread.dylib       0x96f19cce start_wqthread + 30
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eax: 0x00000000 ebx: 0xa10e2c0c ecx: 0xbffff0dc edx: 0x93982952
edi: 0xa13a31a8 esi: 0x00000006 ebp: 0xbffff0f8 esp: 0xbffff0dc
   ss: 0x00000023 efl: 0x00000206 eip: 0x93982952   cs: 0x0000000b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
cr2: 0x99fe3e46
Logical CPU:     0
Error Code:      0x00080148
Trap Number:     132
Binary Images:
    0x1000 -   0x24cff7 +"com.Adobe.ESD.AdobeUpdaterApplication" (Adobe Updater 5.1.0.1082 - 5.1.0.1082) <3D59867C-5698-4D46-AD1F-C357C48B75AA> /Applications/Utilities/Adobe Utilities.localized/*/Adobe Updater.app/Contents/MacOS/Adobe Updater
0x3ce000 -   0x3d9fff com.apple.CommerceCore (1.0 - 42) <D28DD970-4B69-3848-9BCC-3C67323B3D9C> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/CommerceCor e.framework/Versions/A/CommerceCore
0x493f000 - 0x4964ff9 com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x8fea6000 - 0x8fed8417 dyld (239.4) <0F2176BD-4239-3506-BA41-3B885269520E> /usr/lib/dyld
0x90008000 - 0x90023ff5 com.apple.openscripting (1.4 - 157) <5C161A52-8D2F-3D56-A988-05727BED7A59> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
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0x90026000 - 0x90109ff7 libcrypto.0.9.8.dylib (52) <D3AB1D26-30BA-36D3-956C-EC7D7185C396> /usr/lib/libcrypto.0.9.8.dylib
0x9010a000 - 0x90135ff7 libsystem_network.dylib (241.3) <71EBA489-386D-3608-ADE6-CB50EBD1AB1B> /usr/lib/system/libsystem_network.dylib
0x90136000 - 0x9052effb com.apple.CoreGraphics (1.600.0 - 599.35.4) <2B46D887-CAED-30F3-B009-1EBF0C71DC2E> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
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[email protected]

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De : Peru Bob
Envoyé : vendredi 20 mars 2015 23:38
À : Elizabeth Mac Eachran
Reinstall Photoshop Elements 13 and Premiere Elements 13 on new PC after old one crashed ?
created by Peru Bob in Photoshop Elements - View the full discussion
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