Elements crashing when in Organizer

A friend who is a PC user using elements 9 is having problems with Elements crashing.
They had moved some files in the filesystem in a way that elements was no longer able to print them and when I tried to help them run a reconnect it gets stuck on the reconnect select box.
It has also been crashing at other times for them.
What are ways to fix crashing like this?
Is it a corrupt catalog?
What are the workarounds?
Thanks!

This happens when photos are moved or deleted from system folders. Always use Organizer and the catalog will stay tidy. It’s probably best to start over with a new catalog.
Open PSE9 Organizer.
On the top menu click File à Catalog
Then click the New button
Enter a different name e.g. My Catalog2
Leave the box checked “Import free Music into this Catalog”
Then click OK.
When the new browser window opens it will be blank.
Click File à Get Photos & Videos à From Files & Folders
Navigate to My Pictures and hold down the Ctrl key and press the letter A on the keyboard (to select all)
Click Get media or Open.
Wait for Organizer to generate thumbnails.

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