Elements fails to connect to iphone 5. has anyone fixed this problem?

Question

each time I connect iphone to the computer, the photo downloader cannot connect to the phone and fails to upload any photos.  It simply gets stuck trying to connect and never connects.  Has anyone had this problem and have you fixed it?

Answer 1

Hi c44sman,
Leaving PSE out of the picture, temporarily, do your devices show up in Windows Explorer and can you copy images from them to a folder on your computer's drive?
First you want to disable the Photo Downloader. To disable the downloader, find the little camera icon on the bottom right hand side of the Windows taskbar, right click on it, and you should be given the option to disable it.
Next, click on "Start" on Windows task bar, open the "All programs" list, find "Scanner and Camera Wizard" in "Accessories." This program - Scanner and Camera Wizard - will be the default program you use to download photos from iphone to computer. Every time you connect your iphone with your computer, you should be given a dialogue window where you can pick the "Scanner and Camera Wizard" program to download the photos. Once selected, the program will take you through a step-by-step wizard to download the photos. Within the process of downloading, you can select folders or create a new folder for the photos. In my opinion, making a new folder makes it easier to import them altogether into photoshop organizer where I usually do the "Smart Fix" for all the photos.
Once you have the photos downloaded, open up Photoshop's organizer interface, go to "files," and then "Get photos and videos." Here you will select "from files and folders." Locate the folder where the photos are stored, and then import them directly into Photoshop. Now, you should be at where you usually land if the photo downloader was working properly.
Also do check if you have updated the software to te latest patch.Go to the Editor menu and click:
Help >> About Plug-in >> Camera Raw
You should see a pop up with the version number.
Press Esc to close.
Help >> Check for updates
to install the latest patch.