Elements has stopped working!

I have re-installed PS 10 after reformating my hard drive. After 10 sweconds I receive a message "ELEMENTS ORGANIZER HAS STOPPED WORKING..." Any suggestions? Bob

The Organizer preferences may have become corrupted, needing to be automatically re-built on a re-start.
Close Elements.
Click the Start Button and then your user name and navigate to:
C:AppData à Roaming à Adobe à Photoshop Elements à 10.0 à Organizer
Delete the PSA file (with key symbol) and delete Status.dat
Re-start the program

Similar Messages

"Adobe elements has stopped working."

I've received the error "Adobe elements has stopped working" and then the program closes. It has happened numerous times and now happens more and more often. Does anyone have any fixes for this?

I've been having the same problem.
Win7 64bit 8GB RAM, 500GB free hard drive space. All Win updates in place on a regular basis (last time was 2 days ago).
I often get the "stopped working" popup message on my desktop right after I close the program (well, yeah, I would hope it would stop working when I close it) and also increasingly get it on the desktop when I open the program (before the PE12 screen opens). This latter popup "stopped working" message will persist until I close the popup window, even though the program is working just fine.
The most occurrences of actual crashes seem to be when doing a lot of titles (new or editing existing), when saving, and when exporting.
For awhile it seemed (very subjectively) that rendering the project before saving or exporting possibly helped reduce the number of occurrences, but just now the "stopped working" message popped up and the program quit while I was rendering (got about 80% through).
This time I checked the "check online for a solution" box, but to no avail--there was a brief period while Windows searched online, and then the program shut down anyway.
I've tried rebooting, making sure other programs were closed, etc. but nothing really seems to have much effect. The same project will save or export just fine on one occasion, then if I so much as change a word in a title it will become unstable. The entire project is 26 minutes long. One video track (2) with titles, one main video track (1), one audio track (mostly empty) of ambient sound with the video, one sound track.
I will try Steve's suggestion of Ctrl-Alt-Shift for awhile on opening. (This helps when PSE tools freeze up.) Thanks for the tip!

Elements has stopped working and I get the error missing "_crtcreatesymboliclinkkw in msvcp100.dll" can anybody help

Elements 13 has stopped working and I get the error message "missing _crtcreatesymboliclinkkw in msvcp100.dll" can anybody help

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Photoshop Elements has stopped working, Faulting module name: ntdll.dll

I use windows 7, pse 9, I went to the application and log and this is the error message I get:
Faulting application name: PhotoshopElementsEditor.exe, version: 9.0.0.0, time stamp: 0x4ca3884b
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60
Exception code: 0xc0000005
Fault offset: 0x0001f8c4
Faulting process id: 0xca8
Faulting application start time: 0x01cd513a0df54fd0
Faulting application path: C:\Program Files\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 7fee6f40-bd2d-11e1-9d1b-e0cb4eddc8b4
The organizer works fine but editor has never worked for me and I just installed it a few days ago
Message title was edited by: Brett N

Thanks for the log info. We've seen instances of that "ntdll.dll" as the faulting module before, see if this Adobe document helps, even though it's for Acrobat:
http://helpx.adobe.com/acrobat/kb/acrobat-8-crashes-error-cites.html
Ken

My copy of Photoshop Elements has stopped working

I used the program to batch process some nef files into jpegs, went back in to do some edits and the program wouldn't start

my os is windows 7. elements 12 worked fine for many months then save for the web stopped working

Adobe Premiere Elements has stopped working

I have had APE 9 for about a year and recently bought a new computer. I re-downloaded it, using the original serial numbers and everything was fine. I loaded up a video successfully and everything seemed fine. I have a Sony HDR CX115 camera and use APE to edit the videos. The new computer runs Windows 7, the older one was XP. During the editing process, which normally takes a couple of hours, the machine crashed about 30 times and the message above was displayed. I resorted to saving everying minute or so, and eventually got the job done. Anyone any ideas? Have I got one of the settings wrong. Assume there's no problem about re-using the original software?
Thank you
Mel Jones
Birds with Bottle

Very little data for anyone to help... need DETAILS about your hardware and the files you are using
Most of these links are for Premiere Pro, but the IDEAS show the kind of information
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
http://blogs.adobe.com/premiereprotraining/2011/02/red-yellow-and-green-render-bars.html
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html

Cannot start Elements - msg "Elements has stopped working"

THis is the detail:
roblem signature:
Problem Event Name:          APPCRASH
Application Name:          Photoshop Elements 10.0.exe
Application Version:          10.0.0.0
Application Timestamp:          4e70bafc
Fault Module Name:          StackHash_0a9e
Fault Module Version:          0.0.0.0
Fault Module Timestamp:          00000000
Exception Code:          c0000005
Exception Offset:          00050006
OS Version:          6.1.7601.2.1.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e78

Hi Fredf52,
Can you ensure that no PhotoshopElementsEditor.exe process is running. And if you found any process running please kill all those processes and then try to relaunch PSE10 with deleting its preferences.
To delete it hold the three key combination (Ctrl+Alt+Shift on windows) or (command+Option+Shift on MAC) while launching editor. It will ask you to delete preferences.
Cheers !!
Sam

My Photoshop Elements 12 has stopped working. How can I correct?

My photoshop Elements has stopped working. How do I correct?@

This seems to be a big problem judging from the number of posts.
I have elements 12 (previously 10) bought with a Premiere Elements package. This installed and worked well.
My machine unfortunatley crahed and I had to do a system restore (from before Elemnets 12 wasw installed).
Never mind - all other programmes re-installed OK
Re-intalled elements package and Premiere Works - Organiser Works - but Elements will not load.........
Tried unintalling and re-installing - switching off McAfee on install - remaning SLStore to SLStoreOld (in programme files as suggested on one post) all to no avail....
The funny thing is - having pinned the exe to the taskbar (Windows 7 Pro 64bit) - right click shows the last old images I worked on before the re-intall.
It sounds like a licence issue.
I cannot face hours in a support queue - Has Adobe resolved this yet????
If not my only choice will be to move away from Adobe to get a programme that will actually launch!!!!!
Any one with any answers to thsi much asked question? - Or at least any suggestions????
Thanks

Problem Photoshop Elements 6 a cessé de fonctionner (has stopped working)

Bonjour, j'ai récemment du restaurer mon ordinateur à son état initial et j'ai donc dû réinstaller tous mes logiciels, dont Photoshop Elements 6, que j'avais depuis 2 ans et qui fonctionnait à merveille. Une dizaine de jours après l'avoir réinstallé, celui-ci ne fonctionnait plus. Je m'explique : Quand je l'allume, le logiciel s'ouvre, puis une fenêtre "Photoshop Elements 6" blanche s'ouvre, puis un message "Photoshop Elements a cessé de fonctionner". J'ai essayé de désinstaller, puis réinstaller, rien n'y fait. J'ai donc restaurer mon ordinateur a une date antérieure, puis réinstallé, et ça marchait de nouveau. Seulement le problème est revenu au bout de quelques jours... Je désespère, s'il vous plait aidez-moi. Je suis sur un portable windows 7 64 bits.
Je vais essayer de traduire pour nos amis anglophones (Sorry for the English mistakes...):
Hello, I recently had to restore my system to its original state and so I had to reinstall all my softwares, and so Photoshop Elements 6, that I have for 2 years and that worked perfectly. A few days after the new setup, Photoshop doesn't worked anymore : When I start it, the software opens, and then a white window "Photoshop Elements 6" opens, then a message "Photoshop has stopped working". I tried to uninstall and to reinstall, but nothing works. So I restore my system to an earlier date, and reinstall the software and it works again ! But a few days later the problem comes again... I beg you to help me, please ! I am on a windows 7 64 bits laptop.
Je vous remercie de votre aide

Google Translate:
Hello, I recently the restore my computer to its original state so I had to reinstall all my software, including Photoshop Elements 6, which I had for 2 years and worked perfectly. Ten days after reinstalled, it did not work. Let me explain: When I turn it on, the software opens, then a white window "Photoshop Elements 6" opens, then a message "Photoshop Elements has stopped working". I tried to uninstall and reinstall, nothing works. So I restore my computer to an earlier and reinstalled date and it worked again. Only problem came back after a few days ... I am desperate, please help me. I'm on a laptop windows 7 64 bit.
I'll try to translate for our English friends (Sorry for the English mistakes ...)
Hello, I recently Had to restore my system to icts original state and so I Had to reinstall all my softwares, and so Photoshop Elements 6, that 'I have for 2 years and That worked perfectly. A few days after the new setup, Photoshop Does Worked anymore: When I start it, the software opens, and then a white window "Photoshop Elements 6" opens, then a post "Photoshop has stopped working." I tried to uninstall and to reinstall, but nothing works. So I restore my system to an Earlier date and reinstall the software and it works again! But a Few Days later the problem comes again ... I beg you to help me, please! I am on a 64 bit windows 7 laptop.
Thank you for your help

I purchased Premiere Elements 13 a few weeks ago, it downloads without issue, but I can't open it. I get an error message that reads "Elements 13 has stopped working" HELP!!!

I purchased this online, downloaded it without issue, and it won't open. I get an error message that states "Elements 13 has stopped working"
I have removed it and redownloaded it several times, and still no luck... HELP!
When I contacted Adobe support that's all they suggested, to reinstall...

taveliben
What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
factors before that.
1. When you try to open the program, how far do you get....Welcome Screen - clicking on Organizer or Video Editor or other?
Have you tried to open the program directly from the Adobe Premiere Elements.exe file after you have applied Run As Administrator to that file?
2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
4. Do you have the latest version of QuickTime installed and are you running the programs as administrator?
Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
Any questions or need clarification on any of the above, please do not hesitate to ask.
Thank you.
ATR

HI i have tried so many times to import images, both pictures and video from my hard drive to elements 131, and it keeps coming up with the error message " .....has stopped working we are looking for a solution to this problem etc " please help!

After taking days to upload elements 13 I am now having trouble even trying to import my images and videos into the program for editing. Each time I IMPORT files an error message comes up that says " ....has stopped working, we are looking for a solution to the problem and will notify you if a solution is found" I have not been able to edit ANYTHING or even drag files/images to the time line.... is it me? is my computer too slow? surely if it was, then Adobe elements 13 would not have installed in the first place? please someone help me sort this out as I have a deadline to make for a docco! thanks in advance Lyddy

From the Premiere Elements Information FAQ http://forums.adobe.com/thread/1042180
•You MUST use an account with Administrator Privileges to run Premiere Elements
•(Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere] will sometimes fix "odd" errors)
•What version of Premiere Elements? Include the minor version number (e.g., Premiere Elements 12 with the 12.1 update)
•What operating system? This should include specific minor version numbers, like "Mac OSX v10.9.4"---not just "Mac"
•Has this ever worked before? If so, do you recall any changes you made to Premiere Elements, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs?
•Have you installed any recent program or OS updates? (If not, you should. They fix a lot of problems.)
•What kind(s) of image file(s)? When talking about camera raw files, include the model of camera.
•If you are getting error message(s), what is the full text of the error message(s)?
•What were you doing when the problem occurred?
•What other software are you running?
•Tell us about your computer hardware. How much RAM is installed? How much free space is on your system (C:) drive?
•How many and what speed are your hard drive(s)... ie 5400rpm or 7200rpm or?
And some other questions...
•What are you editing, and does your video have an orange line over it BEFORE you do any work?
•Which version of Quicktime do you have installed?
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

The save for the web function has stopped working in my copy of photoshop elements 12. I get this message, " The operation could not be completed. The system cannot find the path specified" Resetting preferences did not fix.

The save for the web function has stopped working in my copy of photoshop elements 12. I get this message, “ The operation could not be completed. The system cannot find the path specified” Resetting preferences did not fix.

my os is windows 7. elements 12 worked fine for many months then save for the web stopped working

Adobe Photoshop Elements 9 has stopped working... how can I make it work?

Hi. I have just bought a new copy of Photoshop Element 9. It installed OK, but when I try to open the Editor, I get the message "Adobe Photoshop Elements 9 has stopped working. Windows is checking for a solution to the problem", followed shortly by the message "Adobe Photoshop Elements 9 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". The only option then is Close Program. The Organizer has the same problem.
Does anyone know how to get it to work? It hasn't just stopped working, it has never worked at all. If anyone at Adobe are monitoring this thread, please can you tell me what the problem is and how to sort it out? I tried the Adobe call-back service but all I got was a computer phoning me up, and no person available.
Karen

Hi,
Please try couple of probable solutions as mentioned below:
Solution 1:
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
Solution 4:
On the drive on which you have installed PSE,on my machine it is on C:
Go to C:\Program Files\Adobe\Photoshop Elements 10\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.
Now launch PSE and check if it works.
For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743

Unable to launch Adobe Premiere Elements 10 - Says AdPrE10 has stopped working

I downloaded Adobe Premiere Elements and bought a product license via my workplace.
I was able to install successfully, but when I launch the program, it says Premiere Elements 10 has stopped working. I have not been able to launch the program. I was having the same issues when I was using the trial version. Please help,
I need to work on editing videos rightaway and it is ridiculous that a program that I have paid money to buy is not even launching to begin with. I can't even imagine the trouble I am going to have trying to use this version.
Please don't send me thousands of instructions on downloading and installation. I have been able to download and install and added my serial key number. I see the icon on the desktop, It just doesn't launch. See error image.
Thanks
VidishaP

I am not looking for sarcasm.
Let's address that for a moment.
I replied to your OP about 8 mins. after it was moved here. Much of that time was gathering the links to those articles, most of which I wrote, and have bookmarked. Each contains several links (one, probably 15 links).
In ~ 30 mins. you report that there was nothing helpful in any of those articles or the ones linked to, from them. Though I wrote the articles (most anyway), it would have taken me that long to read each article, and just open the links, with almost zero time to do any of the things suggested. Just tracking down error and warning messages in Event Viewer, and following the links in any of those, would have taken at least that long.
You state that you had the same issues with the trial version.
I had the same issue when I was trying to use the trial version.
In the world of troubleshooting, this is a pretty fair indicator that there is something wrong with your computer, or your OS. If nothing else, it indicates that a problem existed before your recent installation of PrE.
Now I will have to search for return/exchange options since it is not launching by double clicking like every program does.
Actually, Adobe makes this part very easy. Just return their software, within 30-days of purchase, and you get your money back.
Sorry that I could not help you,
Hunt

In Photoshop Elements 11, the editor workspace has stopped working and will not open.

In Photoshop Elements 11, the editor workspace has stopped working and will not open.

Operating system? and how are you opening it? From a shortcut, from the welcome screen, from the organizer, from the program/application file itself?

Elements has stopped working!

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