Elements Organizer "fails" to import photos

Since having to reformat my computer and reinstalling Elements, I cannot get the organizer to recognize my photos in "my pictures" folder, nor will it manually import them from the folder. I get "import failed" and no reason given. I just uninstalled and reinstalled the program and I get the same error. I have a grand total of TWO videos in my organizer... that's it. I'm at a loss as to what to try next - I'm about ready to purchase a different program and forget about the organizer. Any thoughts?

Hi,
Yes, sorry I haven't gotten back there to answer your question... but actually instead of trying to import all of my photos, I was just trying to import 1 folder that has no periods in the name and only has about 6 files in it - all .jpgs (and none of the files named with periods either) and at first it appears that it is importing (I see the dialogue come up with a percentage of completion briefly) and then I just get the generic message "import failed". I don't understand why uninstalling and reinstalling didn't do anything. One suggestion I read somewhere was to delete the preferences file - unfortunately I cannot find any .prf file on my computer let alone in the place where the adobe article says to find it.
Thanks again,
Maureen

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