Elements Organizer keeps crashing

I recently purchased the Photoshop Elements software via a CD. I installed it but the Elements Orgnaizer keeps crashing.
For example, I was just bringing ina ll of my pictures into Organizer, it asked if I wanted to backup the catalogue, which I said yes and went through the steps to download it to two DVDs. After verifying the first DVD, tit gave me a message "Organizer has stopped working, it will now close." I did this twice with a fresh DVDF and it did it again.

Hofilena
What version of Premiere Elements are you running on Windows 8 (assumed 64 bit)? For now I will assume you are working with Premiere Elements 12.
Open a new Premiere Elements 12 project to the Expert workspace.
In the Expert workspace, hold down the Ctrl+Alt+Shift keys altogether as you use the mouse cursor to left click and hold the click on the Organizer Tab at the bottom left of the Expert workspace. With the Ctrl+Alt+Shift keys held down, hold the mouse click for about 15 seconds. At the end of the 15 seconds, release just the mouse click. You should get a pop up with the question
"Delete the Elements Organizer Settings File?". Click Yes. Now release the hold down on the Ctrl+Alt+Shift keys.
Once in the Elements Organizer (provided no more crashes), you might want to create a new catalog using File Menu/Manage Catalogs/Catalog Manager.
This worked for me. Hopefully it will work for you also.
Looking forward to your results.
Thanks.
ATR

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Pse 12 organizer keeps crashing

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Photoshop Elements 12 keeps crashing

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Premiere Elements 12 Organizer keeps crashing.

I recently purchased a retail version of Adobe Premiere Elements 12. When trying to access the Organizer, either from the Welcome screen or from the Edit window I receive this error msg. "Elements Organizer has stopped working"., and then the program closes. I have tried several things suggested by support, including uninstalling and re-installing, downloaded and implimented Adobe Support Adviser, ( no issues found), but nothing seems to work. I am running Windows 7 Home Premium on an x64 based pc laptop, (Lenovo i7 - 2670QM CPU, 2.20 GHz, 220 Mhz), 4 GB RAM).
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GranniNoob
Please follow the path below and delete or disable the Elements Organizer 12 settings file named psa.prf.
Local Disc C
Users
Owner
AppData
Roaming
Adobe
Elements Organizer
12.0
Organizer
and in the Organizer Folder change the name of the psa.prf from psa.prf to psa.prfOLD to disable it. If you want, you can just delete it instead. After you close out of there and open Premiere Elements 12 again, a new psa.prf file will be generated by the program and hopefully the issue will be gone.
Be sure to be working with Folder Option Show Hidden Files, Folders, and Drives active so that you can see the complete path involved.
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Thanks.
ATR

Photoshop Elements Organizer 11 crashes due to deadlock in the thread wait chain when creating thumbnails for *.mts (AVCHD) files

Hi,
the Elements Organizer 11 creates a deadlock in the wait chain when generating thumbnails for more than a handful of MTS (AVCHD) files.
After importing AVCHD files from my Canon video camera, the organizer using default settings always crashes. I was able to narrow down the problem to be caused by thumbnail generating.
After deactivating the automatic generation of thumbnails, the organizer does not crash any more upon launching .
Of course, working without thumbnails is not very practical. The next resort is manual trigger of thumbnail generation by selecting "update thumbnail".
If I manually trigger updating of thumbnails for files one by one, then it works for quite many files before crashing again.
Selecting thumbnail update for multiple files at once has a much higher likelihood to crash.
This does not seem to be related to particular file contents: a file that leads to crashing once may be flawlessly get a thumbnail created at the next attempt.
The Windows event report looks as follows (German language Windows):
Name der fehlerhaften Anwendung: PhotoshopElementsOrganizer.exe, Version: 11.0.0.0, Zeitstempel: 0x505e9f67
Name des fehlerhaften Moduls: msvcrt.dll, Version: 7.0.9600.16384, Zeitstempel: 0x52158ff5
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00009919
ID des fehlerhaften Prozesses: 0x13c8
Startzeit der fehlerhaften Anwendung: 0x01cfb676145d0c54
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\msvcrt.dll
Berichtskennung: b8817e29-2269-11e4-bf2d-10bf487f7b28
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Occasionally, a different module is listed as erroneous instead of msvcrt.dll.
My questions:
- has anyone experienced the same problem?
- is this a known issue with Organizer 11?
- is the issue solved with Organizer 12?
I have Premiere Elements 11, Photoshop Elements 11 installed and not experienced any other issues with these applications.
Playback of said AVCHD (*.mts) files works flawlessly, i.e. I do not have any codec or performance issue on my PC.
Deactivation of anti-virus software has no significant effect. I have excluded video directories from scanning anyways.
Have deactivated face recognition, visual search and smart tagging in the organizer.
Have also disabled hyperthreading in the BIOS.
Using Windows XP compatibility settings for PSE somewhat improved the stability, but did not completely eliminate crashes.
Additionally, it signnificantly slows down thumbnail generation and a progress indication window becomes visible during thumbnail generation, which is barely noticable in native Win 8.1 mode.
Officially, Elements 11 is compatible with Windows 8.1.
There is a knowledgebase article related to Elements 6, which recommends to disable multi-threading and to enforce execution of Organizer on more than one core.
This reduces the problem a little bit, but thumbnailing more than a handful of files still leads to crashing.
By means of the task manager, I analyzed the wait chain of the process PhotoshopElementsOrganizer.exe:
Every time the fault occurs, it is caused by a deadlock in the wait chain.
For example:
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
Regards
Oliver
Microsoft Windows 8.1 Pro, 64bit, 6.3.9600 Build 9600
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz,
16 GB RAM
AMD Radeon HD5450, 1GB
256 GB SSD, Crucial M4-CT256 (Windows, Application, Swap and Temp files), NTFS
1.8 TB HDD, WesternDigital, WD2002FAEX-007BA0, NTFS (media store)

Hi,
I'm experiencing the same problem after importing MTS files.
When you said that you unisntall all other codec, what do you mean?
Codec Inside element software?
I have desable the automatic thumbnail and it still crash.
I'M running the software and trying to import more video files and the program keep crashing during the process of selecting the files in the directory to be imported.
i went in my windows 7 journal and here is the error.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-08-31T19:36:04.000000000Z
EventRecordID
244366
Channel
Application
Computer
Ordi-Denis
Security
EventData
PhotoshopElementsOrganizer.exe
11.0.0.0
503fdd1d
MSACM32.dll
6.1.7600.16385
4a5bda4e
c0000005
00004d91
1634
01cfc552c927dce5
C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
C:\Windows\system32\MSACM32.dll
0b097e53-3146-11e4-a14e-bcaec51a14f7
Please i need help since Adobe is not helping us.

Elements Editor keeps crashing on Windows 7 - any suggestions?

Editor keeps crashing on launsh. My PC runs Windows 7. Has anyone experienced the same problem and found a fix?
Thanks

Hi,
I would like to know whether organiser or editor crashes ?
If its organiser then there is something related to Catalog.
Try these steps :
1. Goto this location : C:\ProgramData\Adobe\Elements Organizer\Catalogs\ -- (program data is hidden folder by default , you will need to unhide it)
2. Under this location you will find all the catalogs that were created by you
3. Choose your default catalog.
4. In that select and delete all the folders except Breezedata and file with extension .pse8db
5. Relauch your organiser and then check if its stil crashing.
Thanks,
Baljeet

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Hi e james w west,
Thanks for posting on Adobe forums.
As I understand you are not able to work with Elements Organizer 12.
It seems that the old catalog has gone bad.
Please rename the old catalog as old.catalog name in the following location ;
All Users: C:\ProgramData\Adobe\Elements Organizer\Catalogs\Catalog Name
Current User: C:\Users\Your User Name\AppData\Roaming\Adobe\Elements Organizer\Catalogs\Catalog Name
After this you can try to launch Elements Organizer and it will ask to create a new catalog, please create a new one.
Let us Know if this helps or not.
Regards,
Sandeep

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zna22121,
Close computer down, and restart. If it does not work, it should, then re-install. But, do not attempt more than 200 at a time it just cannot handle it ?
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