Elements organizer not loading at all

I have purchased elements 12 full version when I install it and try to open the organizer to get my pictures it doesn't open at all. I have windows 7 pro running.,

Hi crazy 101,
Thanks for posting on Adobe forums.
- Is only orgnizer not opening or every Editor also?
- Try reset the preferences
Windows
NOTE: I am having trouble getting this to work on Windows XP SP1.
Step 1. Hold down the Alt + Ctrl + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.
Step 2. Reset the preferences as above.
Step 3. Close Elements and let the file regenerate.
MacintoshStep 1. Hold down the Opt + Cmd + Shift keys as you click on the icon to open Elements. When asked if you want to delete the settings file, say yes.
Step 2. Reset the preferences as above.
Step 3. Close Elements and let the file regenerate.
Method #2 - Find & Delete Prefs.psp
4) Make sure you can see the hidden files and folders on your computer.
Go to Hidden Files & Folders.
5) Go to My Computer or Computer and follow this path:
C: > Users > [user name] > AppData > Roaming > Adobe > Photoshop Elements > x.0 > Editor > Adobe Photoshop Elements x.0 Prefs.psp
6) Right click on the Adobe Photoshop Elements x.0 Prefs.psp, and select Delete.
A new preferences file is created the next time you start Photoshop Elements.
This preferences file has default values.
Go to Edit > Preferences, and using your notes, change the values to your liking.
regards,
Sandeep

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Elements organizer not loading at all

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