Elements Organizer Problem - Question Marks and Application Won't Quit Cleanly

I recently upgraded from Photoshop Elements/Premier Elements 11 to version 13 on a Mac. After the upgrade, my elements organizer is experiencing some issues.
1. When I click on a double click on a thumbnail, I am taken to screen that has a large question mark on it. (Not the photo) Elements organizer knows exactly where the file is on my hard drive though as I can edit it in photoshop elements. In addition, I can right click on the thumbnail and select show file Info -> Double click on Location. When I do this I am taken do the correct file in finder.
2. My other issue is that the program doesn't close properly. If I choose Quit from the menu bar, the program GUI closes, but it stays resident in my dock. I have to force close in order to open the organizer again.
Any help would be greatly appreciated.
Thanks!
Ben

Trying renaming your contacts.xml file. To access the file, you need to go - Macintosh HD/Library/Application Support/adobe/elements organizer/organizer/settings I just named it "renamedfile.xml". A new contacts file will appear after you reopen the program.
I've had this problem a few times and renamed this file (after a support person from Adobe told me to the first time). It opens after I remaned it.
The contacts function of the organizer doesn't seem to be a stable. It always deletes entries that I want to add in.
Hope this helps

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Elements Organizer Problem - Question Marks and Application Won't Quit Cleanly

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