Elements Organizer Problem - Question Marks and Application Won't Quit Cleanly

I recently upgraded from Photoshop Elements/Premier Elements 11 to version 13 on a Mac.  After the upgrade, my elements organizer is experiencing some issues.
1.  When I click on a double click on a thumbnail, I am taken to screen that has a large question mark on it.  (Not the photo)  Elements organizer knows exactly where the file is on my hard drive though as I can edit it in photoshop elements.  In addition, I can right click on the thumbnail and select show file Info -> Double click on Location.  When I do this I am taken do the correct file in finder. 
2.  My other issue is that the program doesn't close properly.  If I choose Quit from the menu bar, the program GUI closes, but it stays resident in my dock.  I have to force close in order to open the organizer again.
Any help would be greatly appreciated.
Thanks!
Ben

Trying renaming your contacts.xml file. To access the file, you need to go - Macintosh HD/Library/Application Support/adobe/elements organizer/organizer/settings I just named it "renamedfile.xml". A new contacts file will appear after you reopen the program.
I've had this problem a few times and renamed this file (after a support person from Adobe told me to the first time). It opens after I remaned it.
The contacts function of the organizer doesn't seem to be a stable. It always deletes entries that I want to add in.
Hope this helps

Similar Messages

  • I have a problem with iphoto (have a mac book pro): the icon in the dock appears with a question mark, and the application is gone!!! Can someone tell what's going on? Yesterday I had the same problem with itunes

    I have a problem with iphoto (have a mac book pro): the icon in the dock appears with a question mark, and the application is gone!!! Can someone tell what's going on? Yesterday I had the same problem with itunes: I downloaded the last version (it's free), but I cannot do the same with iphoto, and more important: I need to know what is happening!!! Please help me!

    Applications should not disappear all by themselves.
    If they are then that coud indicate serious problems with your hard drive.
    Backup everything up as quickly as possible.
    Using Disk Utility verify your system disk.
    Allan

  • I have created a second user on my imac (OSX 10.7.1) and applications won't stay in the dock and my preferences default after restart. Anyone else have this problem?

    I have created a second user on my iMac (OSX 10.7.1) and applications won't stay in the dock and my preferences default after restart. Everything works fine with the main user. Anyone else have this problem?

    Hi again, ;o)
    I found this advice in another thread (here), which you might find helpful...
    Unregistering the iMac from .Mac syncing and re-registering it (replacing the computer's information with the .Mac information) resolved the issue.
    The .Mac sync information was Reset (i.e. recopied in it's entirety) from the MacBook (the 'good' computer) to .Mac prior to unregistering and re-registering the iMac, so a fresh copy of the sync could be loaded from .Mac to the iMac.
    I hope this helps the others who have had this problem.
    Regards,
    Art
    Yang

  • I upgraded the OS on my iMac to Lion from the App store; and after installation, it restarted and now the operating system won't start up.... it keeps displaying the apple/folder with a question mark and a circle with a line through it! Please help!

    I upgraded the OS on my iMac to Lion from the App store; and after installation, it restarted and now the operating system won't start up.... it keeps displaying the apple/folder with a question mark and a circle with a line through it! Please help!

    Try starting up with your Snow Leopard DVD and see if the disk can be repaired. Once you are at the installer screen go to the Utilities Menu and choose Disk Utility and choose repair disk. You might also want to try Diskwarrior.
    Hope this helps.
    Ben

  • Some math elements appear as question marks in equations - FM9/Win7Pro

    Hello everyone,
    I am facing the issue that some math elements appear as question marks in equations; for example, the summation and angle symbols.
    The approximately equal or the alpha symbols, for example, appear correctly.
    The symbol font is installed.
    System specs:
    FrameMaker 9 with the latest patches installed.
    Windows 7 Professional with the latest updates installed.
    The strange thing is that math elements appear correctly using virtual computers on my computer (Windows XP and Windows 7 Ultimate on VMWare).
    Same maker.ini file and fonts are present on all (real and virtual) computers. 
    I have reinstalled FrameMaker already on my real computer (where I have the trouble) and it did not solve the issue.
    I have checked (I think) all question mark related topics (when question marks are displayed instead of the correct characters) on this site, but none of them provided the solution to my problem.
    I would appreciate your help!
    Thanks,
    András

    Hi Sheila,
    Thank you for your response.
    I use Adobe PDF as the default printer on both the real and virtual computers and I do not know the SetPrint utility.
    I see the question marks appear in the FM files as well as in the printed PDF. It makes me think it is not a printing issue.
    c:\windows\fonts is provided as the Font Source in the Embedding box for the Adobe PDF printer both on my real computer and my virtual one.
    The SymbolMT font is listed in both cases in the Embedding box, which is (probably) referred to as Symbol Regular when I open the c:\windows\fonts folder using Windows Explorer. No other symbol fonts seem to be installed in this folder. I do not know how to check what other folders FM considers.
    By the way, I can insert the summation character, for example, as a simple character using the Equations editor correctly, the problem comes when I try to insert it as a math element.  
    I have attached an example screenshot.
    Thanks,
    András

  • File has turned to question mark and info now lost

    i created a file and put it in my dock to hold all of my go pro videos before conversion.  the file has now turned to a question mark and won't open and i cannot find it in finder. i have tried plugging the go pro back in to see if it would work then but it won't. please help!!! this folder has all of my wedding videos in it!!!

    I have followed the instructions you performed:-
    Created a new folder on the desktop.
    Dragged it to the right hand side of the Dock. In the area that has the Trash and Downloads area, it will not go into the Applications area i.e. Mail, Safari etc, I did not expect it would.
    The important thing to note is that the New folder remained on the Desktop.
    I then dragged files into the folder in the dock, all OK so far, but note they were also in the same folder on the Desktop, i.e the Dock Icon was just an alias of the folder on the Desktop.
    I then trashed the folder on the Desktop and I was able to still access the files and add new ones even though the folder was in the Trash, i.e. the alias followed where I put the original file.
    I then emptied the Trash and tried to access the folder in the Dock, I got the Question mark.
    So did you trash the folder you had created on the desktop and then subsiquently emptied the Trash?
    If so that would follow exacty the test I did.
    If this is what as occurred you may be able to find some file recovery software that will get some/all of your photos back, I have no suggestions on what software to buy.
    If this is not what you did, I a sorry but I am out of ideas.
    Hope you get them back.

  • Folder with question mark and smiling mac face at start up

    After I was importing some video today, shut down G5 and on start up I get the folder with question mark and smiling mac face.
    Any help?
    Power Mac G5   Mac OS X (10.4.8)  

    Boot from a drive with Disk Warrior 4, or your emergency boot drive (FW or alternate) or if you lack that, use single user mode to run fsck command. The last option would be your Tiger DVD but that may be 10.4.3 or earlier and not your best.
    I say that because it seems like it was more than just needing to reset the startup disk preference and may have a corrupt directory. It shutdown smoothly and fully?
    At the least, using the OPTION key and SHIFT key for Safe Boot. My recollection of trying to do both is that it won't. You can do one or the other, but not both. So running FSCK is just insurance to repair the directory.

  • What does a question mark and i file mean on my macbook pro

    what does a question mark and i file mean on my macbook pro when i turn it on?

    To be more specific, the computer is not finding a valid system when it starts up. This may result from the hard drive's physical mechanism failing, or the system on the drive being corrupted in some way.
    Repairing permissions is not likely to fix this issue. Instead I would suggest booting from the system install DVD, running Disk Utility, selecting your hard drive's partition and select *Repair Disk*.
    Note: if the hard drive does not show up in Disk Utility at all, it is dead and will need to be replaced. Contact Apple (800-275-2273 in the USA) and have them set up warranty service, or carry the MacBook in to an Apple retail store to have it fixed. Be sure to [make an appointment|http://www.apple.com/retail] first you you may wait a long time to speak to a Mac Genius.
    If Repair Disk finds any problems and is able to correct them, you may be able to restart and everything be okay. If it is unable to correct the problems, you will need to erase and restore your hard drive.
    If Repair Disk does not find any problems, I would suggest an Archive and Install as described in [this article|http://support.apple.com/kb/HT1710].
    Best of luck.

  • Had to reinstall lion because of my error, but now a lot of apps. are showing up on my dock as question marks and will not open.

    Had to reinstall lion because of my error, but now a lot of apps. are showing up on my dock as question marks and will not open.

    Ive gotten the question mark icon thing, and I just took them off the dock and redragged them onto the dock from the Applications folder again and they worked fine.  Mine were a couple of game type programs nothing major yet.  Just wanted to throw that out there though since I had that happen with a few dock icons.

  • Folder with Question Mark and a useless disk stuck in my disk drive!

    Hello,
    earlier on today my computer crashed. I have read on a couple of posts that I should try to boot the computer from the install disk. Cool. The only problem is that when my computer crashed I had a CD in the disk drive. When I try to start the computer up I see a question mark and folder, but will not respond to any commands like "eject" or even holding the mouse button.
    What do I do? I'm in Korea and going back to Canada in two weeks, but I need my computer!

    Hi,
    The Question Mark folder implies that your MacBook can't find a System Folder to boot from. It doesn't mean the drive is bad.
    Are you holding down the C key while booting? Make sure the MacBook is shut down. Now, press the power button, hold down the C key and insert the restore disk all at the same time. Keep holding down the C key until you see the Apple logo on the screen, then let go. You should see an Installer window, select English. DO not proceed with any installation.. do this. From the Menu Bar, click Utilities/Startup Disk. When that window opens, select MacintoshHD 10.x.x and click the Restart button. That will boot your Mac back up from the hard disk, not the restore disk. If this works, don't forget to eject your restore disk and store it in a safe place.
    More help for the question mark: http://support.apple.com/kb/TS1440
    Carolyn
    Message was edited by: Carolyn Samit

  • Question mark and finder folder

    My Friend gave me his Old Imac G5 and when i boot it a question mark and the finder folder blinks
    my friend says to install OS X because its running on nothing and I have been trying to install
    OS X 10.6 but it wont respond to the Disk it just keeps blinking after a while it starts making this
    loud noise as if its running something, the furthest ive got it to a blue screen with a replay icon button
    towards the left and an arrow button pointing right but cant do anything after that, i dont know what to do.
    My other problem is the i have the latest wireless keyboard and wireless magic mouse so i cant connect
    them thru wifi until i have my imac running so im using a normal Dell Keyboard....

    were would be the place to find the original system install CD.
    Ideally, your friend:
    My Friend gave me his Old Imac G5
    The Apple Store may have original system install discs but I would be surprised since no Apple Store in the US that I know of sells them any longer.
    It will not be free, but if they have one that would be the best option. Otherwise you will have to peruse the used market. In the US that could be Amazon Marketplace or eBay. I do not know where you would start in India, but many eBay sellers ship worldwide.
    Make absolutely certain you are getting a full retail installation CD and if it is Leopard or Tiger, make sure it is for your G5 and not an Intel iMac. System specific disks are grey in color and will not work except for the exact system with which they were included.

  • Startup Failure (Blinking Question Mark) and more.....

    Hi,
    I have a G4 iBook that has a problem, with the hard drive I think, but I want to see if anyone has run into this problem. A search of the board didn't yeild much. Anyway, what happens is if I boot the iBook up it will get to a small folder icon with a flashing question mark and mac face. I realize this is an indicator that the startup drive isn't found. If I pinch the lower left corner during a startup then the iBook boots properly. Has anyone seen this behavior before?
    Thanks,
    Steve

    Hi love, I had this problem last october. When I bought my Mac it was an ex-display model with a new hard drive (August 2004). Last October 2006 I restarted my mac only for it to come up with the flashy finder folder / question mark. I was told that this means the Mac can't access the OS - apparently (not gospel!) this means that either your OS is being a bum or your hard drive has died, meaning that your mac can't access the OS 'cos obviously it's stored on your hard drive. I'm not sure how much of that is correct, however when I sent it off for repair, it came back with a new hard drive. I'd also like to say at this point that the Hardware test disk said my Hard Drive was OK but that when I connected my Mac to another Mac via firewire to try and retreive my data it could not access the hard disk.
    Sorry to break the bad news to you but it's very very likely you'll need a new hard drive. I am suffering at the moment 'cos my hard drive died again about 3 weeks ago, I got it back 10 days ago and it's gone again now. I have a week before I finish my degree and all my assignments were on there! (Naturally the ones I'd done this week hadn't been backed up yet!)
    Good luck with your Mac, let us know how it goes

  • Everytime I try to load system preferences drom th icon it shows up a question mark and does not respond

    Everytime I try to load system preferences the icon shows up a question mark and does not respond

    Which icon is behaving that way? The one in the Dock, or the one in the Applications folder?
    Does System Preferences open OK when choosing that item in the Apple menu?

  • G4 displays flashing question mark and blue face at start-up

    like the title says, my powerbook refuses to go to the desktop and instead gives me a dark screen and in the center you can just make out a folder icon and on the folder icon flashes a question mark and then that picasso-esque blue smiley face. these two images flash sequentially, one after another.
    this started happening about three days ago. the day it started, i got up, checked my email, and then shut the computer down. but then i saw the soft light flashing on the closed laptop that tells me that it is still on. so i figured that i hadn't completed the shut down process all the way. i opened the laptop and almost knocked it off the perch it was on. i grabbed it in time to prevent it from falling, but in the process i mashed some buttons with my thumb. when i turned on the computer, it briefly flashed the desktop and then went dark and started flashing the icons as i described above.
    i am in japan right now, so getting ahold of apple in the states is somewhat difficult. any amount of help is very much appreciated. i've already tried a full shutdown by taking the battery out and holding down the power button for 5 seconds, as described on the apple website. this didn't work. i'm not sure which version of OS i have, but i'm pretty sure it is at least 10.0. i got the computer last year right as tiger was coming out.

    also, the power icon on the power button is not showing any light, and it wasn't showing any light for a day or so before this event happened.

  • My question mark and forward slash key have suddenly stopped working.  have I pressed something to make this happen.  Any ideas.

    My question mark and forward slash key have suddenly stopped working.  Have I pressed something I shouldn't have.  Any ideas what to do.

    judith147 wrote:
    My question mark and forward slash key have suddenly stopped working. 
    If they do nothing at all, double check system preferences/speech and make sure they have not somehow gotten set as the trigger for Text to speech or speech recognition, etc.
    Also try an external keyboard.  If it works ok, then your internal keyboard is probably damaged and needs repair or replacement.

Maybe you are looking for