Elements Organizer (version 9) - no thumbnails

Hi,
I recently bought Photoshop Elements 9 and now try to organize my photos using Elements Organizer. My photos include jpegs as well as raw files (Canon S60, Nikon d5000). However, the Organizer behaves more than strange: Most times, thumbnails are shown only for a small part of the photos (even after hours of thumbnail creation) - for jpegs more often than for raw files. If the thumbnail of a photo was shown during the last session this does not mean that it will also be shown after a restart of the Organizer software as well. Sometimes thumbnails are shown and Elements Organizer then starts to show the status message that thumbnails are now being created - as a result existing thumbnails then disappear. Creating a missing thumbnail of a photo via context menu (right mouse buttom) allmost never work (I get the respective status message but never the resulting thumbnail).
The OS is Windows XP (all servicepacks, updates), I also installed all updates for Photoshop Elements via its update procedure. Photos are stored on a NAS (which should not be a problem), ca. 80 GB of data (Windows Explorer counts 28000 files, Elements Organizer counts 120000 elements in the status bar).
Does anybody face the same/ similar problems or has an idea of what goes wrong?
Thanks a lot for any help...

I finally found the answer by myself - maybe somebody is interested. Search for the file "thumb.5.cache" and rename or delete it. After starting the Organizer all thumbnails were recreated (independent of the format).

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Photoshop Elements Organizer 11 crashes due to deadlock in the thread wait chain when creating thumbnails for *.mts (AVCHD) files

Hi,
the Elements Organizer 11 creates a deadlock in the wait chain when generating thumbnails for more than a handful of MTS (AVCHD) files.
After importing AVCHD files from my Canon video camera, the organizer using default settings always crashes. I was able to narrow down the problem to be caused by thumbnail generating.
After deactivating the automatic generation of thumbnails, the organizer does not crash any more upon launching .
Of course, working without thumbnails is not very practical. The next resort is manual trigger of thumbnail generation by selecting "update thumbnail".
If I manually trigger updating of thumbnails for files one by one, then it works for quite many files before crashing again.
Selecting thumbnail update for multiple files at once has a much higher likelihood to crash.
This does not seem to be related to particular file contents: a file that leads to crashing once may be flawlessly get a thumbnail created at the next attempt.
The Windows event report looks as follows (German language Windows):
Name der fehlerhaften Anwendung: PhotoshopElementsOrganizer.exe, Version: 11.0.0.0, Zeitstempel: 0x505e9f67
Name des fehlerhaften Moduls: msvcrt.dll, Version: 7.0.9600.16384, Zeitstempel: 0x52158ff5
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00009919
ID des fehlerhaften Prozesses: 0x13c8
Startzeit der fehlerhaften Anwendung: 0x01cfb676145d0c54
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\SYSTEM32\msvcrt.dll
Berichtskennung: b8817e29-2269-11e4-bf2d-10bf487f7b28
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
Occasionally, a different module is listed as erroneous instead of msvcrt.dll.
My questions:
- has anyone experienced the same problem?
- is this a known issue with Organizer 11?
- is the issue solved with Organizer 12?
I have Premiere Elements 11, Photoshop Elements 11 installed and not experienced any other issues with these applications.
Playback of said AVCHD (*.mts) files works flawlessly, i.e. I do not have any codec or performance issue on my PC.
Deactivation of anti-virus software has no significant effect. I have excluded video directories from scanning anyways.
Have deactivated face recognition, visual search and smart tagging in the organizer.
Have also disabled hyperthreading in the BIOS.
Using Windows XP compatibility settings for PSE somewhat improved the stability, but did not completely eliminate crashes.
Additionally, it signnificantly slows down thumbnail generation and a progress indication window becomes visible during thumbnail generation, which is barely noticable in native Win 8.1 mode.
Officially, Elements 11 is compatible with Windows 8.1.
There is a knowledgebase article related to Elements 6, which recommends to disable multi-threading and to enforce execution of Organizer on more than one core.
This reduces the problem a little bit, but thumbnailing more than a handful of files still leads to crashing.
By means of the task manager, I analyzed the wait chain of the process PhotoshopElementsOrganizer.exe:
Every time the fault occurs, it is caused by a deadlock in the wait chain.
For example:
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
-- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 6540
---- PhotoshopElementsOrganizer.exe (PID:6440) Thread: 5932
Regards
Oliver
Microsoft Windows 8.1 Pro, 64bit, 6.3.9600 Build 9600
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz,
16 GB RAM
AMD Radeon HD5450, 1GB
256 GB SSD, Crucial M4-CT256 (Windows, Application, Swap and Temp files), NTFS
1.8 TB HDD, WesternDigital, WD2002FAEX-007BA0, NTFS (media store)

Hi,
I'm experiencing the same problem after importing MTS files.
When you said that you unisntall all other codec, what do you mean?
Codec Inside element software?
I have desable the automatic thumbnail and it still crash.
I'M running the software and trying to import more video files and the program keep crashing during the process of selecting the files in the directory to be imported.
i went in my windows 7 journal and here is the error.
System
Provider
[ Name]
Application Error
EventID
1000
[ Qualifiers]
0
Level
2
Task
100
Keywords
0x80000000000000
TimeCreated
[ SystemTime]
2014-08-31T19:36:04.000000000Z
EventRecordID
244366
Channel
Application
Computer
Ordi-Denis
Security
EventData
PhotoshopElementsOrganizer.exe
11.0.0.0
503fdd1d
MSACM32.dll
6.1.7600.16385
4a5bda4e
c0000005
00004d91
1634
01cfc552c927dce5
C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
C:\Windows\system32\MSACM32.dll
0b097e53-3146-11e4-a14e-bcaec51a14f7
Please i need help since Adobe is not helping us.

Elements Organizer 10 - no audio AND no thumbnails on AVCHD files

Hi All,
I'm running Elements Organizer 10, and am seeing some strange behavior in that, since upgrading to 10 (from 9)
- none of my .mts files will play any sound in the Media Browser viewer and
- new .mts files that I import into the catalog have no thumbnails
The files do have thumbnails in Windows Explorer.
I can play the files, with sound, using both VLC and Windows Media Player.
Importing the files in Organizer 9 did generate thumbnails and playback with audio.
Premiere Elements 10 does generate clip thumbnails and successfully plays audio, too.
So - it seems to be somthing very specific to version 10 and the Organizer - not machine-wide.
I noticed that playback in the Media Browser viewer invoked the Haali Media Splitter I have installed on my machine. Thinking that might be the wrong codec, I uninstalled it.
I could still play in VLC and WMP, but double-clicking in Organizer gave an error message that no appropriate codec was installed.
So, I installed ffdshow to see if that avc codec could be used, still no luck.
Reinstalled latest version of Haali, back to same behavior (no audio, no thumbnails) in Organizer - everything else working.
So, I can work by dragging the clips from Organizer onto VLC so I can play the video with sound while tagging, but I'm concerned that it's not working and that whatever the base problem will manifest itself more seriously later.
Any ideas?
Thanks in advance!!
Scott
From Help | System Info
Elements Organizer 10.0.0.0
Core Version: 10.0 (20110831.m.17215)
Language Version: 10.0 (20110831.m.17215)
Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\
Catalog Size: 70MB
Catalog Cache Size: 750.4MB
System:
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture: Intel CPU Family:6 Model:10 Stepping:5 with MMX, SSE Integer, SSE FP
Built-in Memory: 6GB
Free Memory: 3.3GB
Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.70
Adobe Reader Version: 10.1
Adobe Acrobat Version: Not installed
CD and DVD drives:
D: (TSSTcorp DVDWBD BUS: 2 ID: 2 Firmware: SH-B123L)

Hi Steve,
Thanks for the input...
I did go back and confirm that I'm running the latest QT for my machine 7.7 (1680.34) according to the QT Player.
Just in case, I re-downloaded the QT Installer and Repaired the installation. No change in behavior in Organizer.
I don't think it's QT that is used for AVCHD files, tho, is it? I tried to play my video in the QT player, and it won't play .mts...
Also, as others suggested, I did attempt to 'activate' the AVCHD plugin - but, didn't get any new popups or dialogs (it might have happened when I originally installed and I didn't pay attention to it)...
I had previously right-clicked on a clip in organizer and selected "Edit in Premiere Elements...", put the clip on the timeline, played and scanned thru the clip, saved the Project. But, based on yours and the other suggestions, (I did this a few times with different clips) I created a new project, Get Media from Files and Folders, loaded a clip, dragged to timeline, played/scanned, double-clicked to bring up the previewer in Element - everything works as expected.
Back to Organizer - same behavior as before.
Uninstalled Haali again, and tried all of the 'plugin activation' steps again. No change except Organizer still complains of not having the required codec.
So - for some reason, the organizer thinks it should use the Haali Media splitter as the codec for avchd - everything else on my machine seems to be able to find a more suitable codec - vlc, wmp, pre all work fine.
Did some more surfing on the forums, and found some references to Premiere Pro using the Haali media splitter (?).
So, one other piece of info - Prior to Elements 9, I did have Premiere Pro installed on this machine. Very nice, but overkill for what I want to do. So, I uninstalled it prior to installing Premiere Elements 9. Everything worked fine w/ 9, but not with 10.
So - is there some way to determine which codec Organizer is using and/or force it to use a specific one?
Is it possible (seems likely with the symptoms) that there was some configuration file or registry entry left over from Pr that is now directing Organizer to use the same codec that it previously used (instead of the default)?
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Thanks,
Scott

.MTS files in elements organizer: no thumbnails, not playing

Some google searching shows that i´m not alone with this problem, but i haven´t found a solution.
.MTS files plays in premiere elements (lagging terribly though) but not in elements organizer, where i get this error message:
Updated quicktime as suggested, no improvement.
Source of .MTS files is a Panasonic G5.
Running W7 64 bit. same problems in both elements organizer 11 & 12.
If it was a codec issue i assume it would not play in Premier elements either?
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Hi A.T.
1. I'm using Premiere Elements 9. I have an Asus laptop with windows 8.1
2. I believe i have the latest driver. I have Intel HD Graphics. I ran a check to look for updated drivers and it came back as saying I had the latest.
Background
I've only had the laptop since October so that's how long the program has been on the computer.
I was able to use it a few days ago. At that time I had been using video from the same camera but that time it I had saved it originally to the camera's internal memory. When I had the problem last night it was with video I had saved to a memory card. A message which I do not remember came up asking if I'd like to change the preset as my current settings didn't match the video format. I said yes and then nothing worked after that. I can't even view the project I did several days ago now either.
How I search for the presets? I've never changed these before.
It is AVCHD file type and 1080 but I am unfamiliar with the how to know anything further.
Tracey
Date: Tue, 4 Feb 2014 20:55:46 -0800
From: [email protected]
To: [email protected]
Subject: .MTS files in elements organizer: no thumbnails, not playing
    Re: .MTS files in elements organizer: no thumbnails, not playing
    created by A.T. Romano in Premiere Elements - View the full discussion
Goldsk8te
You put yourself at a disadvantage by tagging on to an older thread and not starting a new thread of your own. I just saw your post now.
So let us get to the troubleshooting...
1. What version of Premiere Elements are you using and on what computer operating system is it running?
2. This has all the symptoms of a display problem. Do you have the latest version of your video card/graphics card according to the web site of the manufacturer of the card? If so, we are going to need to delete the BadDrivers.txt file. But I need the information in "1" to tell you how to get there and do that.
Some background information please....
1. How long have you been working with this version on its current computer operating system?
2. How would you class this issue "It worked before but not now" or "it never worked before"?
3. What is your project preset?
4. What are the properties of this .mts files...AVCHD video compression? 1080i or 1080p or other?
More later in the morning.
ATR
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No AVCHD thumbnails in Elements Organize

Hi,
Can anyone help me here as I cannot see any thumbnails relating to AVCHD files in Organize ( Version 8 ) yet I can see them, once I manually update them, in Premier Elements 8. They are all just blank purple.
I can see all my other non-AVCHD files as thumbnails e.g. AVI
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In your Folder Options under View, do you have Always show icons, never thumbnails checked?
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I just upgraded from Elements+Premiere 11 to version 12, on Windows 8.1 x64.
I produced a 1st .mpg file (HDTV 1080p 25 img/s), and imported it in Elements Organizer.
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Olivier
Here are the results from my test of your situation where you tried to import 3 Premiere Elements 12 created files into the Elements Organizer 12 after their creation and save to the hard drive.
The 3 files from Premiere Elements 12 were
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Publish+Share/Computer/MPEG with Presets = HDTV 720p25 High Quality
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Next I right clicked the thumbnail and selected Update Thumbnail. It did within a few seconds. The thumbnail then displayed the first frame of the video.
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ATR

I edited clips and then re uploaded the rendered versions into the organizer and now the thumbnails aren't showing up. how do i generate the thumbnails?

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neuron113
Thanks for the reply with the very helpful details.
Export from Premiere Elements 12/12.1 Publish+Share/Computer/MPEG with Presets = HDTV 1080p29.97 High Quality
I suspect that we are in a no win situation here - an Elements Organizer 12 issue.
With Elements Organizer 11, 10, and 9, I can bring your MPEG2.mpg into the Elements Organizer with thumbnail with
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Andrea417
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Elements Organizer (version 9) - no thumbnails

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