Elemnts 12: Says I am not connected to Internet!

When installed and I want to use the edit function - asked for registration - I click "sign in" - Getting message: I have to be connected to internet! So E12 does not register that my PC is connected to internet. What do I do? I have disabled my regular firewall and replaced it with Windows firewall. Any help from you?

My son, after much wondering, found something on internet that gave him a hint. He disconnected the internet access. Then he was in a way offline and the "sign in" came up differently, so he could follow the manual/wisard.  During the prosess, the program created its own "Request code", he filled it in together with the serialnumber, and suddenly the program opened and was registered. He opened the internet again and everything is OK.
BUT, this is a hopless way to treat the customers of ADOBE. There was no Q&A about this and to call them did not work, Actually the line was broken several times. I had the program CD, but still I had this problem. Hope you can get something out of this "explanation". I did not do it myself so I just write what he told me.
Lars

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