Eligibility for "complete package for creative cloud" for CS3 or later version customer

I bought my CS5 design premium on Oct 12, 2012.   I responded to the adobe promotion of complete package for CS3 or later version customer.  After the scanning, it showed me that "We don't have any registered products associated with this Adobe ID".  The serial number is posted in my account.  I have no idea why it says I am not qualified.

If you bought an Education version, it does not qualify for a Cloud discount because you've already used a discount with the Education version
Otherwise,
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Similar Messages

  • I bought the complete package of creative cloud, but the installer allows only trial versions What I can do?

    I bought the complete package of creative cloud, but the installer allows only trial versions What I can do?

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Mylenium

  • Does the complete package of Creative Cloud (the one for students and teachers) include all the programs?

    Hi everyone!
    I want to say sorry if this question sounds very obvious, but I did not see if Adobe Acrobat Pro is included is this package, I will appreciate if anyone could answer this question. Thank you very much.
    Kind regards.

    In Creative Cloud pricing and membership plans | Adobe Creative Cloud it clearly states that
    "Students and teachers get the complete set of Creative Cloud apps and services at a special price. "
    Acrobat 11 pro is available with CC now.
    Please refer to: http://www.adobe.com/creativecloud/buy/students.html
    Regards
    Rajshree

  • What do I need to do to prove eligibility for the student/teacher version

    What do I need to do to prove eligibility for the student/teacher version of CS6 I just purchased.

    Hi filmlaw1
    For Students :
    Your proof of eligibility must be a document issued by the institution with your name, institution name, and current date.**  Types of proof of enrollment include:
    School ID card
    Report card
    Transcript
    Tuition bill or statement
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    Dated copy of a letter of intent to homeschool†
    Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
    Dated proof of purchase of curriculum for the current academic school year†
    For Teachers :
    Note: Any sensitive information such as pay amounts or social security numbers can be covered or crossed out.
    Your proof of eligibility must be a document issued by the institution with your name, school name, and current date.†  Types of proof of employment include:
    Paycheck stub from school
    Letter on official letterhead from the education entity indicating current employment
    For teachers of homeschooled students:
    Dated copy of a letter of intent to homeschool†
    Current membership ID to a homeschool association (for example, the Home School Legal Defense Association)†
    Dated proof of purchase of curriculum for the current academic school year†
    If you meet the qualifications above, you can browse education versions of Adobe software.  Once you're ready to purchase, you'll be asked to submit proof or your qualifying status during checkout.
    Please see the below link for Student , teacher Eligibility : http://www.adobe.com/education/student-eligibility-guide.edu.html

  • Design Standard, and Design Premium, Design Web, and Web Premium don't show up as applications we can package in Creative Cloud Packager. What app replaces these in CC?

    Using our Enterprise License key Design Standard, and Design Premium, Design Web, and Web Premium don't show up as applications we can package in Creative Cloud Packager. What apps replaces these in CC?

    If your machine does not meet the tech specs for an application, the application will not be listed/offered in the manager.  In this case Premiere Pro CC is a 64-bit application and your machine is 32-bit.

  • My installation is complete but the Creative Cloud desktop app is not launching..

    My installation is complete but the Creative Cloud desktop app is not launching so I can't move forward

    Rachaele40456162 do you receive any specific error messages?  What operating system are you using?

  • Why i can't install muse cc? ,the purchasing process is complete but the creative cloud window just stays charging ...

    why i can't install muse cc? ,the purchasing process is complete but the creative cloud window just stays charging...
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    Have you installed the Adobe Application Manager from creative.adobe.com?
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  • I bought the creative cloud  and downloaded a trial version of indesign 2 days ago. Now after reconfigutring my PC it tells me the trial version has expired! How can I reopen it?

    I bought the creative cloud  and downloaded a trial version of indesign 2 days ago. Now after reconfigutring my PC it tells me the trial version has expired! How can I reopen it?

    If you paid for a subscription you don't need the trial. Log in with the Adobe ID associated with your subscription to activate the program.

  • I am a Creative Cloud subscriber. Need latest version InDesign (CS7). How to get that update?

    I am a Creative Cloud subscriber. Need latest version InDesign (CS7). How to get that update?

    Open the Creative Cloud desktop app running in the task bar.  Be sure the Find New Apps section below is set to All Apps.

  • Issues using msi files packaged by Creative Cloud Packager.

    But when I try installing the products by doublecklicking the msi file, it doesn't install. It will only install if I doubleclick on the Setup file. And since I can't find a sillent install command line for that, and need to package this for use from SCCM 2012, it's no good. Also, I need a silent uninstall command for the product's, since the product codes can't be found in the registry under HKLM:\Software\Microsoft\Windows\CurrentVersion\Uninstall, I'm not sure where to find the uninstall string either. Had a support chat for more than 50 minutes with an adobe engineer that was not very helpful at all and the chat ended abruptly without any resolution for me...

    Hi Annette,
    If I understand you correctly, you are trying to install a by Double clicking on MSI package.
    If you are looking for the Command that you should use to install, here it is:"msiexec.exe /i <pkg_name>.msi /quiet". Make sure you are already in that directory where you have this MSI package while running this in command prompt
    Here is another link which you can refer around Creative Cloud packager: Creative Cloud Help | Packager
    Kindly let us know if you stuck at any point, so that we can assist you further.
    Thanks,
    Atul Saini

  • Illustrator Help | Package files | Creative Cloud only

    This question was posted in response to the following article: http://helpx.adobe.com/illustrator/using/package-files.html

    I had the same problem with no updates found for my Creative Cloud Illustrator installation.
    Here's how I was able to finally update it.
    Uninstall Illustrator
    Reinstall Illustrator, which will still be 16.0.0
    Check for updates in newly installed Illustrator
    Update found
    Install update
    Note: I found the new package feature doesn't package linked images that are in opacity masks. Reported it as a bug.

  • How in the hell do I completely uninstall the creative cloud from my computer?

    I have deleted the applications and the Updater is still on my menu bar. (Mac) I read that you can go to preferences and manage from there but now when I click "Open Updater" it says error...probably because I deleted the files. I just want this off my computer. Help!

    Adobe Creative Suite Cleaner Tool
    helps resolve installation problems for CS3 thru CS6 and for Creative Cloud
    http://www.adobe.com/support/contact/cscleanertool.html

  • Can you embed an Animate Deployment Package without Creative Cloud CS6?

    I've got Dreamweaver CS6, but it's the downloaded version, not the version that is available through the Adobe Creative Cloud.
    So it does not have the option to Insert > Media > Edge Animate Composition.
    I'd really like to embed my Edge Animate project as a single file, rather than a bunch of directories. And I'm hoping this is still possible.
    Can anyone embed an example project file, then post the code that Dreamweaver writes?
    Thanks!

    Same here. Macbook Retina 15", purchased earlier this year.
    Nice (and free) utility to monitor GPU-usage is:
    gfxCardStatus from http://gfx.io/
    Helped me to notice that it's better to quit Photoshop if not using it because it still uses the nVidia GPU if Photoshop is not even the active application (eg. running in the background).
    But still, sometimes after closing Photoshop, gfxCardStatus says that nVidia GPU is in use for process 'Creative Cloud'.
    I'm mostly running on battery and nVidia GPU consumes much, much more battery than the integrated, Intel HD Graphics 4000 so this is a big issue for me.

  • Creative Cloud - restricting use of older versions and forcing use of latest versions - NO THANKS!

    I am a long-time customer of Adobe Products.  I have a unique roll as a Graphics management position, while also functioning as our company's IT administrator.  At home, for messing around, sure, creative cloud could be usable,  however, in my fairly demanding work environment, we encounter issues like OSX compatibility, occasionally needing to work from a PC, opening files from 2005, and relying on a specific workflows our business has built on foundations like Distiller PDF workflows etc.  When you force upgrades to newer versions, you dissuade us from being interested in the Creative Cloud platform.  It's really a shame, because small businesses like ours would benefit a lot from a neccesary "subscription"  so the newest adobe products are always available, where otherwise, convincing our company owner that a fairly pricey upgrade is neccesary because of a given set of features.  If the features aren't something the owner sees as a neccesity, there is really no reason for us to upgrade, so we drag things out.  For example, we are still on CS3 right now, and we will be making the jump to CS6 out of neccesity (CS3 will not allow us to edit old pagemaker files that have suddenly become our responsibility without crashing, where the CS6 trial handled it wonderfully).
    The creative cloud is a nice thought that would overcome a lot of 'upgrade' obsticles in the long-term for those of us in the small-business venture, but the version restrictions are too harsh.  In the accounting world there is a general rule that you can expunge data older than 7 years old, but if you get rid of that data before those 7 years are up you often find yourself in trouble.  Software is often the same way when you work with such a wide-array of tools as the adobe creative suite provides.  We essentially end up with what equates to a giant database of images, videos, and other files of misc origin and formats that we need a way to manage.  If we encounter problems (Much like I did recently where CS3 would not open the pagemaker files) and know we can count on another version of that same software (CS6, in this case) to open those same files, then why would you ever want to take those options away from a customer?  We will be paying the same fee regardless of what old versions we use, and while in the scenerio I give, the newer version of the software is the resolution to the problem, there is an equal liklihood of encountering a scenerio where the newer software wont allow me to open a file, but the older version will.
    I just don't understand, what's the harm?  You don't need to "support" those old versions, but they should ALWAYS be available for download and use on systems that can use them, ESPECIALLY in the style of environment you are offering where the old versions won't appeal to everyone, so it won't waste bandwidth or require a tremendous ammount of storage & serving on your part.
    What gives adobe?  I want Creative Cloud to succeed as much as you!  But I need it to work for me!

    Hi Fujilives,
    I copied this from the Creative Cloud FAQ
    Q:I am a Creative Cloud member using the CS6 applications included in my membership. Will I lose access to CS6 when CS7 becomes available in Creative Cloud? A: No, if you have downloaded and installed the CS6 versions of the applications, you will continue to have access to them without interruption as long as your membership remains active. When the CS7 versions become available, you will have up to a year to download and install them and they will run on your machine along with CS6 versions.
    So we are planning to give users access to and the ability to use the versions they started with even after new versions come out (you don't have to upgrade) but it wasn't possible to include access to older versions with the launch of this product (that I'm aware of). But I understand the need for some users to have access to older verisons based on your explanation. I'll pass along your feedback.
    -Dave

  • Creative Cloud is suddenely a trial version?

    Really? What is Adobe doing?
    Seems as tho' others are experiencing the same issue. MAC and PC....
    [groan]
    First they launch updates that disable 3D in Ps CS6 EXT and now I'm getting these alerts on other CC apps as well (Ai and Id) to register and buy? I don't have a trial version.
    I have been paying FULL price for a registered Creative Cloud subscription as listed in "My subscriptions & services".
    Merry Christmas, Adobe.

    There has been much discussion on the full-paid PS reverting to trial, both for perpetual licenses, and the Creative Cloud.
    Here are some of the threads:
    http://forums.adobe.com/thread/1114727?tstart=0
    http://forums.adobe.com/thread/1119855?tstart=0
    http://forums.adobe.com/message/4941219#4941219
    Good luck,
    Hunt

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