Eligible for upgrade but still problems

I have really been excited about getting the new iphone and thought I would be upgrade eligible just in time.  I have an annual contract that has been telling me forever that I am eligible for a "discounted upgrade" on January 31, 2011.  So now that it's the 31st I check and it now tells me I am eligible for the discounted upgrade.  When I clicked on it I am only given the option to upgrade at full retail price.   I don't understand what's going on.  Anybody else ever had this trouble?  Is it something to do with the 1-year contracts?

no you should be fine. Call custoemr service. They will patch you up.

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