Eliminate problem with getting internet explorer to connectup online

When I attempt to bring up my internet explorer (IE) 11,  I get error message indicating there is a problem with the internet connection.  Please help me to resolve this problem. My computer is connected to the internet through a broadband linking
me to the internet by wifi 

Hello robertmaybury,
Do you mean that the computer connects to the Wi-Fi and you can’t use Internet Explorer 11 to visit the website?
Have you made any change before this issue?
Can you normally use other programs like skype?
Please take the following steps for troubleshooting:
1. Run the command ipconfig /all in CMD and share us the result
2. Run the command ping www.bing.com and ping 8.8.8.8, and then check if we lose the packages.
3. Check if you use proxy in the Internet Explorer
4. Check if we have correctly configure the DNS.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

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