Elite 8300 wont recognize Microsoft Lifecam HD5001

Moms machine that i am managing remotely:
Brand new HP Compaq Elite 8300 SFF
i5 3470 with 8GB RAM
Microsoft Lifecam HD 5001, when plugged into (USB 2.0/Black) port, device manager says not recognized.
The device appears in device manager under Universal Serial Bus Controllers.
Have downloaded the latest software form Microsoft ( Life Cam 3.60), which installs fine, but when opened it says "No Camera is attached to this computer."
ive tried searching for new driver through device manager and it always tells me the same thing...the best driver is installed.
Ive followed most all the advice i can find through Google with no success.
(This camera was working fine on her old system a month ago)
I have this exact same camera on my machine C2D with 4GB of ram and it installs and runs just fine.
what else could be the issue?

Hello BNDAZ,
I have read your post on how your computer is displaying an error message, stating: "No Camera is attached to this computer", and I would be happy to guide you towards a resolution!
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at
http://h30499.www3.hp.com/t5/Business-PCs-Compaq-Elite-Pro/bd-p/bsc-271
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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