Elite Pad says printer is offline

I have an HP ElitePad and an HP Envy 5530 all in one printer. I have installed the printer. My tablet will recognize the printer for a few day then says that it is offline, but it is not. I have reinstalled multiple times with the most recent driver. Each time, it will recognize it for a few days, then it says that it is offline. I have rebooted both, with no change in status.

Hi @doctracy
I understand your Envy 5530 continuously disconnects from your Elite Pad and you get an Offline message. On the front screen of the printer please touch the Wireless icon. There are 4 icons across the top, the Wireless is the second one from the left. In the Wireless Menu arrow down to Advanced Settings. I would like to turn off the IPV6, arrow down to IPV6 and select OFF.
If the issue persists, please use the following document for additional solutions; Printer Does Not Maintain Wireless Connection.
Please let me know if this resolves the issue, or if you require further assistance. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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Hello belmoo,
I understand your are having "Printer Offline" errors with your HP 4500 after you have installed onto your Mac Book Air over your wireless connection but the USB cable connection works without problem. If you could please provide me with the printers Model Number as the 4500 has several possible printers connected to that series name and your Operating System running on the Mac.
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Please click on the Thumbs Up on the right to say “Thanks” for helping!
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Elite Pad says printer is offline

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