Elite Status can bank points, correct?

I have Elite status with MyBestBuy Rewards program, and I was under the impression I could bank my points so they don't turn into certificates without me saying to become a certificate and save them. I just got an email saying I had a certificate about to expire. I did not authorize my points to be turned into a certificate though and I was just wanting to bank all my points and build up until I saved enough for something I want to buy. Why did it automatically turn them into a certificate that I now have to use when didn't want to?

Good afternoon carolynemery33,
Welcome to the Best Buy forum, and thank you for posting!
As a member with Elite status, you should have the option to BANK your points.  To start banking points, you would need to login to MyBestBuy.com and change your certificate preference from a certificate level ($5, $10, $20) to BANK.  Once that change has been made, it may take 24 hours for the system to update.
I would like to go over your My Best Buy™ account with you to ensure is setup to BANK points and see if there are perhaps any other questions you may have, so I will be sending you a private message.  To check your private messages, you would want to login to the forum and click on the envelope icon located at the top of the page.
Best Wishes,
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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    Hello aaronsta1,
    Welcome to the Best Buy forum, and thank you for posting!
    If you were to not requalify for Elite status before the end of the 2014 calendar year, then your status would be downgraded to core in February 2015.  Any points in your account at that time would be converted into certificates down to the $5 level with any remaining points to be forfeited.  For example, if you had 300 points in your account, then a $5 certificate (250 points = $5) would be issued and 50 points would be forfeited.
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