EliteDisplay s231d not connecting via USB

I have an EliteDisplay S231d. I cannot connect via USB to my laptop. I can see the display in connected devices, but cannot switch to it and use the built in hub.
I have downloaded the latest drivers and software for your site.
I have Windows 8.1pro and am connecting via the out port of the screen using the included USB cable to a USB3.0 port.
The serial number of my screen is 6CM4380VDW.
Cheers,
James

The mini usb plug goes into the centre port at the bottom on the PlayBook. The RIM symbol must be up if you will damage the connection if inserted the wrong way. I put a white dot onto the correct side of the plug to make sure I get it right.
You may have a firewall setting on your computer that keeps you from connecting to the PlayBook .
If you go back to the top section of this forums home Page, there are several sticky notes. One deals with the BlackBerry Knowledge Base articles. Go there and enter some info into the search box. It will list some articles which may help you further.

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EliteDisplay s231d not connecting via USB

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