ElitePad 900

We have a number of HP ElitePad 900's, running Windows 8 (not 8.1).
We have found with several of them that the screen randomly locks itself (ie goes black, and then when awakened with several home button presses takes you back to the lock login screen). This can happen when in the middle of typing or pressing things, so it cannot be down to power settings.
Has anyone else experienced this or have any idea on what may be causing it?
We thought it may be linked to the case we are using (http://www.youtube.com/watch?v=MT4S5xkloSM - this video shows similar issues) but it has since happened to a user who isn't using the case. Any feedback or ideas would be appreciated.
Thanks!

Here a service number to call 1-866-625-1175.
Feb 19, 2014 call the service number, service was great. HP sent out a box for shipping to their repair center. I sent it in the 20th got it back the 24th. There was a BIO update done. Worked fine for a week and then started to act up again, did not fix the problem.
Mar. 11th or 12th call the number again. This time they sent a tech person out to look at it. He had to take it with him. He ended up replacing the display and the system card (pretty much everything, except the drive and wifi). Had to re-load everything. Got it back the 19th. Now it does no does not recognize my wireless printer. I know it may need the drivers, but before it searched for the printer and went out and found the correct drivers and installed them. And I have now a very hot spot in the upper left corner near the on buttom and camera. I mean this is very hot to touch. This is where I am at. Warranty is up the end of April.
HP service I must say has been great, but I don't know if anyone in the service area really know a thing about these ElitePad 900. The service tech that had mine had to get the tools to work on this. I've had it!
I'm trying to get it replaced. I have no confidence in the unit I have now.
Hp calls this a business tablet, no business person would want this if you cannot depend on it. I'm becoming very dissatisfied with HP products.
I think I've said enough.
hpawk

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Elitepad 900 Charging difficulties and a question about the connector

Hi.
I have an ElitePad 900 running Windows 8.1 Pro.
The unit was a demonstrator model but came with warranty etc. I am having a lot of difficulty charging the unit. The power unit end is fine but the piece that goes into the Elitepad is not all that firm - I have to get the thing it the slot "just so" and then put it down very carefully so that it maintains contact. Also, it frequently stays connected, and advises that it is plugged in but says it is not charging. Why would it do that - surely if it knows it's plugged in and the battery needs charging it should just do it, not sit idle.
Any ideas on how to make this work better?
Second, I have a Connector that came with it. It has a piece that goes intot he Elitepad on one end and at the other end it has a slot for a USB cable. I assume this is to transfer stuff from external drives and cameras etc. Will it also transfer files from my Laptop if I buy a USB/USB cable? Seems simple enough to me but I'm wondering why it didn't come with one if it is needed to connect to a laptop.
thanks
Hoges

Okay, I have determined that it is an optical output. What I want to know now is how I can convert that to a stereo output.

Drive encryption for Elitepad 900

I just received an HP Elitepad 900 tablet and I need to upgrade to Windows 8.1 in order to download many of the apps. When trying to upgrade, I am required to uninstall HP drive encryption. When i try to uninstall, it says that i need to de-activate first How do i accomplish this?

This is an old post but I give my solution in case someone have the same problem
Even certain HP technician can't give me an answer to this, I had to call to 2 different technician before receiving an indication to resolve my problem.
So as you say you have to download Disktech, you can download it on the HP FTP server.
There's also a documentation on how to procede.
ftp://ftp.hp.com/ftp1/pub/caps-softpaq/TCE&Q

Camera not working - Elitepad 900

Hello
I am having a problem with the built-in camera on my Elitepad 900. When I open the camera app in win8.1, I get the following error :
I have tried installing all new updates from the HP support site, with no luck. The camera is present in my device manager, with no errors. However, the geosensor shows up with an error, don't know if this could somehow be related due to geotagging feature. I have tried uninstalling the Broadcom driver, and using the newest from HP support, but with no luck.
Hope somebody can help! :-)
This question was solved.
View Solution.

Hey Student,
I check my ElitePad and the drivers for the Camera are part of the overall driver pak.
Try going to www.hp.com/support select your country. Mine is US, so I bookmarked:
http://www8.hp.com/us/en/support.html
then Drivers & Downloads search ElitePad
Select the HP ElitePad 900 G1 Tablet
Select your OS, I believe you said 8.1
Select : Manageability - Driver Pack
click: HP
ElitePad 900 Microsoft Windows 8.1 x86 Driver Pack
download sp64292.exe and follow the instructions.
see if that helps.
Also, my sensor had 4 items double check that after your update.

Elitepad 900 Wifi Getting Disabled

Has any one had issues with the Wifi on the Elitepad 900 randomly getting disabled?
Everyone and awhile I will log into my elitepad unable to connect to wifi and I look at the adaptor and its disabled.
I'm not the only one in my organization experiance this.
Has anyone else seen this?

Hello nosko,
Your ElitePad 900 is a Business model. Your issue would be best answered on the HP Enterprise Business Community Forum
Good luck!
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Solved: Hp elitepad 900 bios error 501

After a long search i dicsover the solution to this problem.. Bios error code 501
just download PDF file in which i guided step by step how to solve this problem
http://www30.zippyshare.com/v/SAHzNlSJ/file.html
Best of Luck
Regards: Shamoon

Hi, Klinge.
You are one of the more-experienced members of HP's Forums — but most folks here aren't as tech-savvy; if you had searched for any of the following :
Tablet won't boot, startup problem, ElitePad 900, startup error ...
You would have found several useful suggestions in each of those corresponding search results.
As it turns out, you stumbled upon one of the solutions to startup issues caused by allowing the battery to become completely drained; I'm pleased that you've recovered use of your ElitePad — without having to restore any software.
Enjoy!

How can i Downgrade Windows 8 to 7 with hp elitepad 900?

how can i Downgrade Windows 8 to 7 with hp elitepad 900? if i connect external dvdrrom is not show on booting option

Most likely because of the UEFI used in Windows 8. It is not by coincidence that this happens. Look at this to help: http://distrowatch.com/weekly.php?issue=20121126#qa
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Please click "Accept As Solution" if my help has solved your problem. ----------}
This is a user supported forum. I am a volunteer and I do not work for HP.

HP Elitepad 900 G1 won't boot from HP W8 usb Recovery media and mobo replaced

I replaced the mobo on my HP ElitePad 900 G1and have the HP W8 usb Recovery stick. When docked with usb media,mouse /keyboard attached I see the "usb hard drive" in F9 Boot options. I select the usb drive as a boot device and the screen goes to black with no HP logo.
SKU B6A72AV System BIOS Version 68CUA Ver F.04
Options in BIOS
F1 System Information
F2 System Diagnostics - HP BIOS application is corrupt or missing BIOS Application error (501)
F9 Boot Options - USB Hard Drive,Ethernet IPV4,Ethernet IPV6
F11 HP Recovery - Blank screen
F12 Network Boot - n/a
SecureErase
Known good Dock and HP usb Recovery media.
Has anyone seen this before and can assist please ??

If you mean Motherboard when you said mobo then the recovery disk or drive will not work.
Recovery media contents have the motherboard info on then and will only with those respective motherboard.
Wish you luck,
Karthik
--Say "Thanks" by clicking the Kudos (purple thumbs up icon in the lower right corner of a post)
--Please mark the post that solves your problem as "Accepted Solution"

Elitepad 900 improper shutdown/restart/sleep, BSOD/hang: wireless card driver problem, Windows 8

There doesn't seem to be a discussion section for this product, so here goes...
I've been trying out the HP ElitePad 900 from a local vendor for possible use in our environment. I work for the resident IT shop as a Network Engineer and while I was testing out the product, I ran into an interesting bug. Seem that the products wireless card (the Qualcomm Atheros AR6004 802.11a/b/g/n WiFi Adapter), when the Power Management of this device is set to not "Allow the computer to turn off this device to save power", it will not shutdown completely, it will not reboot and it will not go to sleep.
Rebooting with the wireless card's set in this manner causes a BSOD (or whatever they're calling it for Windows 8). The error says that there was a power state error.
If you let it go to sleep, the devices does not respond.
Shutting down, the device hangs at shutdown, preventing it from fully shutting down.
None of my other devices running Windows 8 have this problem.
The driver version is 3.7.0.206.
Again, I'm just testing this product. I will not be able to further troubleshoot the device. I'll leave that up to the support people to work this out.

Hey Guys,
I discovered the same problems with my Elitepad. However, I installed the following update and it seems that at least the stand-by problems are solved:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c03795459&lang=en&cc=us&taskI...

HP Elitepad 900 - startup error

Hi,
My ElitePad 900 ran out of battery and turned itself off. When I attach it to a charger and try to restart it i get to a blue screen with a big sad smiley and saying something like "There was a problem with the computer. It has to be restarted. First information on the error will be collected and then the computer will automatically restart" (using swedish version on Win8 so this is a rough translation).
Below that in a smaller font it says that the error information is "SDBUS_INTERNAL_ERROR".
There are a numeric progress indicator going from 0-100% finished. It stops on 100% but the ElitePad never restarts.
If I turn it off with the power button I get back to the same blue error screen when starting up the next time.
So effectively I cannot start my ElitePad. How can I solve this?
BR,
Johan

Hi, Klinge.
You are one of the more-experienced members of HP's Forums — but most folks here aren't as tech-savvy; if you had searched for any of the following :
Tablet won't boot, startup problem, ElitePad 900, startup error ...
You would have found several useful suggestions in each of those corresponding search results.
As it turns out, you stumbled upon one of the solutions to startup issues caused by allowing the battery to become completely drained; I'm pleased that you've recovered use of your ElitePad — without having to restore any software.
Enjoy!

Elitepad 900 Windows 8.1 and Kaspersky Endpoint security 10

hello
I encounter a problem with the HP tablet elitepad 900 Windows 8.1 ( only) and Kaspersky endpoint security 10 .
After the test, I realized that when the components of Kaspersky were active , the tablet had problems booting. ( Freeze at HP logo and blue screen)
If someone in the solution.
Thank you in advance.

Hello romka18.
I am sorry you are having trouble with the auto-rotate.
To turn on auto-rotate, bring up the charms by swiping from the right hand side and search on "resolution". You may need to select that you are searching within "Settings" and not "Apps". One of the settings for resolution is "Adjust Screen resolution", please select that and it will take you to a screen that has a checkbox that lets you enable "Allow the screen to auto-rotate".
There is a good 2 minute video of this on YouTube at: http://www.youtube.com/watch?v=OtiuFLyoGoA uploaded there by Jeffrey Lush.
I hope that helps!
I am an HP Employee

Unable to install Firmwareupdate on Elitepad 900

Hi Supportteam,
I try to install a Firmwareupdate SP65916 or SP66596 on my Elitepad 900. ( Win 8.1 32 Bit)
Both installations stop after Fileextraction with an Error Message. " unable to obtain Systeminformation.
I tryed this multiple Times.
Any Idea to fix this ?
Thanks for you Support
See Picture.

Hello GerdZ
To get your issue more exposure I would suggest posting it in the commercial forums since the HP ElitePad 900 G1 is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE
The support page for your product may be helpful in the meantime:
HP ElitePad 900 G1 Tablet Support
I hope this helps!
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Signature capture solution for HP Elitepad 900 G1

Hi, Without the harness of docking station, is there a solution to integrate signature capture function for retail business with the stand-alone ElitePad 900 G1 ( compatible with Microsoft RMS 2.0) Thanks very much for your help! Howard Chen

I think i've solved this problem. (Sorry for my English, but i'm Italian).
The solution is very simple, i tried it more time and in my opinion, it work.
We need only to disable "Fast Startup" options in Windows 8 / 8.1
-WIN + X keys, then go to "Power Options"
-"Choose what the power button do" (click on it)
-"Change settings that are currently unavaiable" (click)
-In "Shoutdown settings" UNCHECK "Turn on fast startup (recommended)"
Please tell me if it works also for you.

HP Client Security software preventing the upgrade to Windows 8.1 on my Elitepad 900.

When I tried to upgrade my Elitepad 900 to Windows 8.1 I get a message that the HP ProtectTools Security Manager must be uninstalled before proceeding. I'm then prompted to uninstall the Device Access Manager for HP ProtectTools and Drive Encryption for HP ProtectTools. I never bothered to initiate any of this software when I got my Elitepad 900 and now I'm not sure if it's safe to remove it and proceed with the Windows 8.1 upgrade? Hopefully someone here can help me out with this.
Thanks,
LexHex

DSORacing wrote:
I have same problem but in a 15-j040us. I made everything that you offer as solution but it cannot upgrade to Windows 8.1. I read this post from another user with same graphics adapter that my laptop has and it looks like a solution, but at the same time, looks quite dangerous to make. Here is the post. http://208.74.204.203/t5/Notebook-Operating-Systems-and-Software/Updating-to-WIN-8-1-Fix-to-black-sc... Let me know if yu can help with this issue as soon as possible.
Thanks!
This worked for me after 7 attempts with all kind of solutions on different forums. HP Envy 15 Notebook - Intel HD 4000, Nvidia 740
Locate the F11 key and start tapping it as soon as you turn on the system.
Stop tapping once you reach the recovery manager screen.
Click Troubleshoot .
On the Troubleshoot screen, click Recovery Manager .
On the OS selection screen, click Windows 8 . Recovery Manager opens.
Under I need immediate help , click Minimized Image Recovery .
When Recovery Manager prompts you to back up your files, select a backup option.
If you have already backed up personal files or you do not want to back up personal files, select Recover without backing up your files , then click Next . Continue to the next step.
Follow the on screen options and complete the system recovery.
After the system recovery is complete, click Finish to restart the computer. Complete the setup screens and wait until the computer finishes the setup
-Then, make sure to install all updates via Windows Update. Do NOT install any drivers for graphics etc.
-I did NOT do any updates with HP Assistant
-Run the update via Wired network, disable WiFi and Bluetooth
-I did disable all things in Autostart. Could be reached via Win8 taskmanager
-Ran Microsoft Compability checker
Update went fine this time.
Some of my steps might not be needed. And of course if MS compbility checker says a driver is not compatible you will have to update it.
Hopefully it will get you there.

Elitepad 900 wont turn on without power in socket

hello, i just got a elitepad 900, it works fine when i have the power cord plugged in. and also when the powercord is plugged almost in(just a little bit in where it dosnt charge but is still plugged in. but the second i remove the power cord completely, it shuts down and i cant turn it on before i plug the charger in again..
i dont think it is the battery because there is lots of power on it and when the charger is just barely plugged in it dosnt charge and the tablet still works.
Hope some of you guys can help me

@jofftheman
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Thank you,
Omar
I Work for HP

ElitePad 900

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