Ellipsis Jetpack won't connect and now won't even turn on

I have been having a problem with my Toshiba running Vista , connecting to my Ellipsis jetpack. I called customer service and while the rep was very courteous and helpful, she stated the problem was a security issue with my laptop. I took several measures to disable the security features but to no avail.  Finally, I took the laptop and jetpack in to Verizon yesterday to get some answers. Two different service reps attempted to solve my problem. The second rep finally told me that this is a known problem with Vista/Ellipsis compatibility. He kindly offered the solution of upgrading to a newer version of Windows. After returningbhome and doing some research, i find that my Toshiba doesn't meet the requirements to upgrade. Does this mean I have to buy a new computer to connect to my jetpack???? On top of that, the jetpack shut down this morning while I was actually connected and working online, and now it won't turn back on, even after a hard reset. Frustrated and dissatisfied. Can anyone help???

I too have an Ellipsis jetpack. Unfortunately the Verizon CSR(s) you spoke to gave out a lot of misinformation.
Since you've been able to connect to the Ellipsis in the past it should not be an encryption issue (security). However you could log into the Ellipsis and change the security from WPA2 to WPA to see if that resolves your problem. Do you have the ability to connect a different wireless device to see if it can connect and remain connected?
There are no "compatibility issues" with systems running Vista and connecting to the Ellipsis.
If your laptop runs Vista then it will handle Windows 7 or 8. Most drivers should be installed automatically, but you may have to find some on your own.
Regarding the power issue:
Pull the power cord & battery out of the Ellipsis for 10 min, then reconnect and hold the power switch to power it on.
I would also recommend that you see if there is a driver update for your wireless adapter. Don't just rely on Windows Update or Toshiba's website either. Get the model # of the adapter and go to the mfg's site for the latest driver - especially if it's Realtek, Intel, or Atheros since they are often updated.

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    https://plus.google.com/u/0/109937970144676369628/posts/CrAi9u9PZz7
    https://plus.google.com/u/0/109937970144676369628/posts/Hrv43wnzREE
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