EM CS6 Mac continuous "internal errors" failure when installing extensions

Question

System OSX 10.6.8, Dreamweaver CS6 Version 12.0 Build 5842,  Extension Manager Version 6.0.2.40
After updating from DWCS5.5 to CS6 a number of the exensions failed and or will not load. And, yes using the latest versions that were supposed to be compatible with CS6. It is unclear whether the problem is with the Extension Manager or DW but either way it isn't working.
The error says. "Internal error (please contact techincal support). The extension will not be removed."
To add to it the internal errors also include the removal of some of the current extensions.
I don't expect problems with new versions of the extensions from Project Seven, DMX Zone and Webassist. On failure to load in DWCS6 I tried it in DWCS5.5 without problem.
Any suggestions?

Answer 1

Hi Dmeyler,
We cannot download the extensions above( the producers didn't provide the trial versions ). So you can try 2 things:
1. Generate Extension Manager log files with the steps below, and paste the content of log files here or send them to us by email.
2. Launch Extension Manager, and click Tools --- Conver MXP Extension To ZXP, browse to your mxp extension to convert the mxp extension to a zxp file. ZXP file is a zip file actually, so you can extract it by any zip tools. Then you should be able to find a "xxx.mxi" file in it. You can send the mxi file to us. Because MXI file is an XML file, which does not have any content files of the extension, and the only purpose of it is to let Extension Manager to manage the extension, we think it is okay.
Q: How to generate log files of Extension Manager for troubleshooting?
2012-3-18 下午11:00
  1. Create a file named "ExManLog.YES" in Extension Manager folder.
    Windows:
    1) Open command prompt as administrator;
    2) Change directory to "C:\Program File (x86)\Adobe\Adobe Extension Manager CS"
    3) Run command
    echo > ExManLog.YES
    Mac:
    1) Open terminal;
    2) Change directory to"/Applications/Adobe Extension Manager CS/Adobe Extension Manager CS.app/Contents/MacOS";
    3) Run command
    sudo touch ExManLog.YES
2. Launch Extension Manager.
3. Extension Manager log files( *.log ) can be found in the following folder.
    Windows: "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS\"
    Mac: "/Users/<UserName>/Library/Application Support/Adobe/Extension Manager CS/"