Em Dashes Revisited

When I first upgraded to RH7, I noticed that all the em
dashes in the projects I converted from RH2002 to RH7 displayed as
&emdash; in my compiled help.
The updates seem to have fixed that problem when
converting/upgrading projects, but em dash support is still
horribly (and frustratingly broken) for em dashes that I add when
writing new content in RoboHelp 7.
To add an em dash, I hold ALT and press 0151 on my numeric
keypad. It's quick, and it works in every other application I've
ever used. In fact, RoboHelp 7 makes me think it'll work in RH7,
too, because the em dash displays correctly in the Design pane.
However, when I run my compiled help, I see the dreaded
&emdash; instead of my em dash.
Yes, I could go to Insert > HTML > Symbol and then
choose Em Dash, but that's incredibly clunky. I could also do a
universal find/replace to replace &emdash; with <symbol
name="Em Dash"><robohelp>—</robohelp>
before I ship a help file, but that seems silly.
If RoboHelp needs <symbol name="Em
Dash"><robohelp>—</robohelp> why can't it
just add that tag set when I hit ALT+0151?
Frustrated,
-kmcanney
P.S. I know we were all glad to see Kadov tags go away, but
how are these <robohelp> tags any better?

Thanks for checking in, Peter.
It's definitely not the font. I used every available font on
my system, and I was still seeing &emdash;.
Interestingly enough, we have another RH installation that
doesn't exhibit the em dash problem (nor the problem I noted in
another post that prevented me from typing a numeric value in the
Font Size combo box).
The combination led me to suspect that my installation might
be corrupt, so I uninstalled RH7 using Control Panel > Programs
and Features. After uninstalling, running the RH installer prompted
me to repair or remove my installation, and I saw that all the
installation files had been left behind. I let RoboHelp do the
uninstallation this time, reinstalled, and then applied the 7.0.1
and 7.0.2 patches. The problem persisted.
I uninstalled again, deleted left-behind files again,
reinstalled and went straight to the 7.0.2 patch. The problem
persisted.
We shared my coworker's program folder across the network,
and I ran Beyond Compare on the two installation folders. Since we
both had 7.0.2, I expected to see most files in sync. Not so. Many
of the files in my C:\Program Files\Adobe\Adobe RoboHelp 7 folder
were from 9/2007. It seems that the updater hadn't updated many of
my files (including many DLLs in the C:\Program Files\Adobe\Adobe
RoboHelp 7\RoboHTML folder).
Using brute force, I updated my installation with the files
from my coworker's, and all is now shiny and happy.
Seems that something's quirky in the install/update behavior.
We'll have to see what happens if/when a 7.0.3 patch is released.
Thanks,
-Kevin

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[edited]... the correct syntax is [char]0x2014.
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Here is a simple filter that will strip out all nonprintable chanracters.
$newname=$file.Name -replace '[^a-zA-Z\.]'
I just tested it on Win 7 which supports has a Unicode filesystem and it successfullstrips the bad characters.
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The ~ and other similar characters are not allowed in may systems. You should keep a translation log and tag all renamed files with some obvious tag.
¯\_(ツ)_/¯

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Since the Kindle Plug-In is still in beta and cannot, for some unknown reason, recognize a TOC created using hyperlinks (even though that is what the instructions specify), I convert to an ePub, check it, do any revisions necessary, save that as the ePub upload.
Then I convert the ePub to mobi using Calibre.
In both instances, my em dashes separate into two en dashes in the digital versions. I use the InDesign Type drop down to select the em dash and it appears as a single symbol or glyph. The print file looks perfect. It is only when it is converted to a digital format that the em dash splits in justified format.
Do I need to find a special glyph to use that is not contained in my font (Times New Roman)? I really need to fix this! Any help is appreciated.

Hi,
Thanks for sharing the files. In the document "OutpassageEbookTextcontent.indd", instead of a em dash, two en dashes are used and probably this is the reason you are seeing them in the EPUB. You can use Find/Change dialog to figure out where these are used. I have sent an email listing down few places where these are used as your files might be confidential and I refrained from posting text snippets on the forum. Please take a look and let me know if I haven't understood your problem correctly.
Regards,
Pooja
InDesign Engineering

My en-dashes in Pages turn into thin em-dashes.

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The only reason I even know about this is
because I’m able to see the catastrophe in my
original text included in their responses.
That doesn't necessarily mean that your outbound mail is appearing strange to the reader. I would advise you to check that and verify that you really have a problem.
If your readers do see strange characters, it is often because you are sending rich text (which is really html mail) and they are using MS Outlook. Some possible fixes are in this note:
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