EMac modem does not release phone line

I have an original eMac. The modem is capabale of receiving and sending faxing. However, occasionally it does not "release" the phone line causing any incoming fax to get a busy signal and if you try to dial the phone number you also get a busy signal. Unplugging the phone line from the modem port resolves the issue as does restarting.
What can be done to fix this issue besides getting a new modem.
Thanks!

I recall having similar problems with my home pre-broadband dial-up account under 10.1.5. That was blamed on the computer modem and the ISP modems implementing different versions of the same modem protocol (which certainly doesn't say mush for the 'standard' part of the v.92 protocol). That I thought was fixed in later versions of OS X, but you may still want to contact your ISP to ask them if they're aware of other Mac dial-up users with the same problem and if they can suggest any modem commands to add to your modem command strings. You can ask them to check on their end to see if they're receiving the line release command from your modem when you attempt to hang up.
Since most Mac-related questions to ISP support seem to garner a response of "huh?", your other option would be to try dropping the modem protocol from v.92 to v.90 (and if necessary even lower) to see if those protocols are more compatible with your ISP's modem banks.

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EMac modem does not release phone line

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