Emac not going past the 1st screen

This is actually a question about my mom's emac. It has power, but will not go past the first screen with the apple - the circle goes round and round. We have tried starting with the shift key down but nothing happened. My mom has had a stroke and is in a wheelchair and taking it for repair will be very problematic. I am hoping that there are things we can try first. (She is in Missouri and I am in Alaska). Thank you for any advice you can give.

Mine is doing the same thing, except I don't have the circle turning round and round. It just sits there.....useless. I have tried to boot in safe mode and nothing works. I am ready to try and wipe it clean and start over with it. Mine is a 1.0 ghz. I've checked the serial number and it doesn't match up with any that were supposed to be faulty. Mine is an old machine - purchased over 6 years ago.

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