Email - 3 weeks and still not fixed!!

I haven't been able to get into email or My BT since the migration to BT Mail. I haven't heard from case handler for a week and I don't know what else to do.  The ref is VOL012-*********** and this has been closed but I still can't access email.
Do any moderators on here know her or can give her a nudge for me?  Or can anyone else help?  Please!!

I haven't been able to get into email or My BT since the migration to BT Mail. I haven't heard from case handler for a week and I don't know what else to do.  The ref is VOL012-*********** and this has been closed but I still can't access email.
Do any moderators on here know her or can give her a nudge for me?  Or can anyone else help?  Please!!

Similar Messages

  • Chino Hills, CA - FIOS is very slow - started 2 weeks ago and still not fixed.

    In Chino Hills, CA, FIOS used to be excellent. For the past 2 weeks it has been a dog. It's like dial-up. Just look at my trace route below. Do you think that's acceptable? I don't know what ..... verizon-gni.net is but seems to be the culprit. After that ... ALTER.NET is also slow.  It's like going back to the stone age for me.  Can anyone who knows what's going on pls help. i contacted FIOS support, opened a ticket.  I've been asked to reset my router, even bypass the router and connect my PC directly to the wall outlet and I still get the same problem. My friend in the same city a few miles away has the EXACT same problem so it's my router nor her router. Something is terribly wrong but I can't get straight answers from FIOS tech. My connection is like my TimeWarner cable connection before - Slow and unpredictable. So much for fiber optic... I think i actually have twisted pair dial-up the way this is going!!!
    $ tracert latimes.com
    Tracing route to latimes.com [144.142.224.43]
    over a maximum of 30 hops:
      1     3 ms     3 ms     3 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     7 ms     7 ms     6 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
      3   998 ms  1023 ms  1023 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4  1023 ms  1023 ms  1023 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5  1024 ms  1021 ms  1023 ms  0.so-6-2-0.XT2.LAX7.ALTER.NET [152.63.112.49]
      6  1023 ms  1024 ms  1126 ms  0.so-7-0-0.XL4.LAX15.ALTER.NET [152.63.112.61]
      7  1065 ms   976 ms  1022 ms  POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
      8     8 ms     9 ms     9 ms  internapGIGE-gw.customer.alter.net [157.130.236.110]
      9  1135 ms  1127 ms  1125 ms  border21.po1-20g-bbnet1.lax.pnap.net [216.52.255.38]
     10  1125 ms  1126 ms  1125 ms  tribune-1.border21.lax.pnap.net [216.52.220.154]
     11  1126 ms  1125 ms  1126 ms  secure.latimes.com [144.142.224.43]
    Trace complete.
    $ tracert apple.com
    Tracing route to apple.com [17.149.160.49]
    over a maximum of 30 hops:
      1     3 ms     3 ms     3 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     9 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
      3  1126 ms  1024 ms  1124 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4  1123 ms  1126 ms  1125 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5  1124 ms  1023 ms  1023 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
      6  1130 ms  1125 ms  1126 ms  0.so-5-2-0.XL4.SJC7.ALTER.NET [152.63.48.2]
      7  1126 ms    22 ms  1103 ms  POS5-0-0.GW4.SJC7.ALTER.NET [152.63.49.173]
      8    19 ms    19 ms    19 ms  internap-sjc-gw.customer.alter.net [157.130.195.90]
      9    20 ms    20 ms    21 ms  border3.pc2-bbnet2.sje.pnap.net [66.151.144.71]
     10     *        *        *     Request timed out.
     11     *        *        *     Request timed out.
     12

    10/27/2009 at 9PM and the problem still continues in Chino Hills:
    Tracing route to www.l.google.com [74.125.19.105]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2    12 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
      3   875 ms   882 ms   899 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4   904 ms   927 ms   915 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5   925 ms   997 ms  1007 ms  0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
      6   998 ms   994 ms   982 ms  0.ge-7-1-0.BR2.LAX15.ALTER.NET [152.63.116.161]
      7    32 ms    24 ms    24 ms  xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
      8    31 ms    36 ms    35 ms  ae-73-70.ebr3.LosAngeles1.Level3.net [4.69.144.116]
      9    65 ms    55 ms    52 ms  ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
     10    47 ms    54 ms    55 ms  ae-63-63.csw1.SanJose1.Level3.net [4.69.134.226]
     11   934 ms   979 ms   945 ms  ae-1-69.edge1.SanJose1.Level3.net [4.68.18.14]
     12   949 ms   914 ms   962 ms  GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
     13    66 ms    70 ms    72 ms  209.85.251.98
     14   958 ms  1007 ms   977 ms  nuq04s01-in-f105.1e100.net [74.125.19.105]
    Trace complete.
    www.verizon.net
    Tracing route to e3002.b.akamaiedge.net [69.192.44.79]
    over a maximum of 30 hops:
      1    <1 ms    <1 ms    <1 ms  Wireless_Broadband_Router.home [192.168.1.1]
      2     8 ms     7 ms     7 ms  L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53.1]
      3   814 ms   790 ms   756 ms  G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
      4   734 ms   747 ms   754 ms  so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
      5   814 ms   869 ms   949 ms  0.so-6-0-0.XT2.LAX9.ALTER.NET [152.63.10.157]
      6   901 ms   940 ms   946 ms  0.so-6-3-0.XT2.LAX7.ALTER.NET [152.63.112.69]
      7   974 ms  1021 ms  1019 ms  POS7-0.BR2.LAX7.ALTER.NET [152.63.112.149]
      8  1041 ms  1057 ms  1049 ms  p64-6-1-3.r20.lsanca03.us.bb.gin.ntt.net [129.250.8.205]
      9    36 ms    61 ms    39 ms  po-1.r00.lsanca03.us.bb.gin.ntt.net [129.250.5.254]
     10  1033 ms  1036 ms  1009 ms  a69-192-44-79.deploy.akamaitechnologies.com [69.192.44.79]
    Trace complete.

  • My alerts - itunes 10.6.3 and still not fixed?

    I've seen past discussions of the My Alerts issues and it still looks like no one has fixed this. In short - My Alerts is useless. It has pages of artists I don't want and rarely shows artists on my "alerts" check list. The email is always a mixed bag as well.
    Between a badly handled My Alerts and a horribly redesigned Just Added, I feel Apple does not want me to easily find new music. It's way past time for a better alternative. Even Amazon's recommendations does a better job of weeding out what I don't like.

    The same way as it didn't work before. When i delete an artwork, or change an artwork for another, the changes aren't made in the cloud. So when I download the same song with another computer, the song still has the old artwork.
    edit: I just realized, that I'm not in the "iTunec Match" forum, sorry. I will post in the apropriate forum from now on...

  • Lots of engineer visits/changes and still not fixe...

    I have had 3 visits by engineers now and they have done a few things but my broadband is still unstable...
    My adsl has been stable for over two years with 2mb+ at all times and about 2 weeks ago this all changed.
    Now I see hundreds of thousands of CRC errors on the down (even when I am not using it) at random times of the day. This happens pretty much every 12-24 hours but never at a consistant time of day.
    The internet becomes unusable when this starts happening and can take many hours to recover, it does however recover eventually.
    The engineers have done this so far:
    Replaced my router and put a new filter on
    Checked the line many times when they come, no errors
    Moved me onto another line, speed improved but errors came back
    Moved my equipment over in the exchange
    Being an intermittent problem I understand it is hard to find and the engineers have ruled out quite a lot.
    I doubt it is anything in my house as there is nothing new going on.
    There are no useful stats to show at the moment, as I said all that happens is the CRC errors will start and go up in their thousands per second. I may add that when this starts happening the line speed fluctuats from 800k-2mb down but it is unstable.
    All the obvious things my side have been ruled out, many routers tried, many filters, many cables, no difference.
    I hope somebody has some clue about this because my internet is pretty useless at the moment and I need it because I work from home sometimes (I am a web developer).
    On a side note they said our exchange is going fibre optic early next year, would you know if this would fix the problem or not? I know that the copper wire will still be used and this is most likely the problem.
    I am contacting virgin to get cable as we speak because I doubt this problem is going to solved soon, if ever and I need the internet badly.
    Cheers for any advice,
    Mark

    Well to be honest, you're on a long line and the attenuation difference, isn't anything of major concern, on a line as long as yours any little variation in temperature or environmental factor can alter the attenuation.
    Here are some helpful (I actually did find them helpful!) tips from BT: http://bit.ly/mSl9SB
    As standard, the bell wire should be taken out of any master or extension socket as this can reduce the amount of interference your broadband can pick up and sometimes fixes the problem, see how to remove it here http://bit.ly/qc3bZ4
    There may also be some other stuff you wanna check out like what affects your broadband inside your home: http://bit.ly/ukwBFb
    Also try a tidy up of your cable as per this users (RogerB) post : http://community.bt.com/t5/BB-Speed-Connection-Issues/Poor-Broadband-speed/m-p/14217
    You can also have a look at my post re: Best way to get speed out of your long line http://goo.gl/ddnG2
    Regards Edd
    Check your Line
    BT Speedtester

  • HT1414 my iphone 4 running on IOS 5 will not come out of recovery mode and gives the error code -1. Can any one help me please because i've been without a phone for 2 weeks and still not getting anywhere.

    Hi there could someone out there please help i've got a Iphone 4 running on IOS 5 and it will not come out of recovery mode> It comes up with the error code -1 which i've looked everywhere on the web but no one seams to have the same issue.
    This is a reconditioned replacement phone from the apple genius guys which i paid £130 for and only got 3 months warranty with and as soon as the warranty run out it crashed on me and never been able to get it back out of recovery mode. I've been back to the apple genius guys and they have told me there's nothing they can do other than charge me £130 to take the phone off me and give me another reconditioned phone with a 3 month warranty. Which as you can properly tell i dont want to.
    PLEASE PLEASE HELP ME thanks for your time

    This is a bad hardware error, Baseband Error. Some have reported getting through this error by Restoring iPhone with the SIM Card removed. Try that. Try restoring with different computer. Search Web some more for other thoughts.

  • Gmail archived/labeled Emails not showing problem FIX SOLUTION FOUND - BUT STILL NOT FIXED!

    Newest edits in here:
    http://forums.crackberry.com/general-blackberry-discussion-f2/please-send-very-important-10os-device...
    100% FIX SOLUTION GUARANTEE for Gmail archived/labeled Emails not showing problem!
    How to fix it? FIX "Show Read Filed Emails" button to respond to ON and OFF devices Blackberry HUB for Gmail accounts - NOW IT IS ALWAYS OFF if you press ON or OFF!
     "Show Read Filed Emails" button ON and OFF for Gmail account works on Blackberry Blend desktop version!
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    Error/Bug: Blackberry HUB do not show Gmail labeled emails
    Main problem: Blackberry HUB "Show Read Filed Emails" button doesn't respond to ON AND OFF and is always OFF fo Gmail account.
    Main problem: ALL Blackberry 10OS devices Blackberry HUB"Show Read Filed Emails" button ON AND OFF doesnt respond with Gmail accounts!
    "Show Read Filed Emails" button doesn't work with: Gmail accounts
    Status: NOT FIXED!
    OS version: Blackberry 10 OS version OFFICIAL 10.3.1.1565
    PROBLEM FOUND!
    I created new Gmail account send 5 test emails and made first 2 test emails labeled and made step by step set up on my Blackberry 10OS device to confirm this ''Show Read Filed Emails'' button BUG/PROBLEM/ERROR:
    1. I signed in with my Blackberry 10OS device like this:
    http://forums.crackberry.com/attachments/blackberry-10-os-f269/338846d1425503380t-gmail-archived-lab...
    2. When I set on Gmail account settings "Sync Timeframe" is set to FOREVER and "Sync All Emails Folders" is set to ON
    http://forums.crackberry.com/attachments/blackberry-10-os-f269/338847d1425503392t-gmail-archived-lab...
    3. And at last I go to devices Blackberry HUB and see this:
    http://forums.crackberry.com/attachments/blackberry-10-os-f269/338856d1425505143t-gmail-archived-lab...
    As you can see it doesn't matter if "Show Read Filed Emails" button is set to ON or OFF, Blackberry HUB doesnt respond at all, but Blackberry Blend view changes at same second then I press.
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    Please spread the word to people who have all the power to influence and accelerate processes to FIX this VERY SERIOUS ISSUE or please tell me there could I send this FIX SOLUTION to to get fastest respond and get it FIXED ASAP. THANK YOU!
    STILL NO FIX!

    If you select one month for mail days to sync, only one month's worth will be synced and available - the last month which will be constantly changing to the most recent 30 days. Select No Limit for Mail Days to Sync.
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    Are these additional server stored mailboxes separate mailboxes and what I mean by that is not sub-mailboxes for the Inbox mailbox?
    Since you have had this issue with other operating systems, the common denominator is your Hotmail account. Have you contacted Hotmail technical support regarding this issue you have had with other operating systems?
    All server stored mailboxes with an Exchange account should be available with the email client used to access the account. If all are not available when accessing the account as an Exchange account with an email client, something is wrong with your setup for these mailboxes at the server level.

  • My Ipod 5th gen. has been detected by itunes, but could not identified properly, and its been charging for a week and still hasn't come to a full charged. What should I do?

    My Ipod 5th gen. has been detected by itunes, but could not identified properly, and its been charging for a week and still hasn't come to a full charged. What should I do?

    but could not identified properly
    Please clairify.
    charging for a week and still hasn't come to a full charged
    Sounds like you need a new battery.  Take the iPod Nano to an Apple store or an AASP.  Whichever is more convenient for you.
    iPod Repair Pricing

  • How long does it take to delete an account from a macbook? I used secure delete (at the recommendation of the apple genius) and it has already taken 2 weeks... and still not deleted! Granted there was over 200GB of data... any ideas on this? thanks

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  • Aperture is asking to upgrade library every time I open the application, even after it has already been upgraded.  I just ran the update and it is still not fixed.  What can I do???

    Aperture is asking to upgrade library every time I open the application, even after it has already been upgraded.  I just ran the update and it is still not fixed.  What can I do???  My plug are asking me to re-register them too.  This is annoying.  Please help!!!!!

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  • TS4069 all of a sudden i can't get incoming mail.  I can send just fine.  I deleted my account and then reintalled it; now it only shows emails going back one month and still not receiving new ones.

    I cannot receive incoming mail all of a sudden on my I-Pone 4.  I deleted my comcast account and then set it up again as suggested.  Now it only loaded messages beginning one month ago; and still not receiving any new.  Any ideas?

    There are only two things that I can suggest.
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    Clinton

  • Over two weeks and still no phoneline or internet ...

    No phone line or internet...Reported fault on 17th December, told would be fixed by 20th December, Called on 20/21 december to be told the fault was LOST in the system they would close it and re open.... told would be fixed by 25th December then told by 2nd January... Guess what... STILL NOT FIXED, UTTERLY DISPLEASED BT! also customer service is rubbish when calling to get update!
    Had to miss searching for santa with the kids, paying for lovefilm etc without being able to watch the service, paying linerental to BT for nothing as can not use free evening or weekend calls.... unable to access any internet... and when i call BT, all i get is it will be fixed as soon as possible but it is a major fault... yeah i know, so fix it already

    Hi suzz69uk,
    Thanks for posting. I can look into this for you if you wish. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
    Cheers
    David
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • HT5622 My facetime is not recognizing my Apple ID.  Reset it and still not working (on two Ipad devices).

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    Try this. Go to Settings>FaceTime >Off. Reset the iPad and then go back and turn FaceTime on again. See if that fixes it for you.
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  • 3.1EA2 bug still not fixed - Members of package body not listed in the tree

    Hi, I was working today with SQL Developer again and found that this bug is still not fixed even when it was reported more than 1 year ago!!!
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        ID               NUMBER(6,0) DEFAULT 0,
        NAME             VARCHAR2(20 BYTE) DEFAULT NULL,
        DEPT             VARCHAR2(20 BYTE) DEFAULT NULL,
        FUNCTION         VARCHAR2(20 BYTE),
        PROCEDURE        VARCHAR2(20 BYTE));
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      VALUE   VARCHAR2(2));
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    PROCEDURE Test(p_RC OUT NUMBER,
                   p_ID IN NUMBER)
    IS
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      --INSERT INTO EMP (ID, NAME, DEPT, PROCEDURE) VALUES (1, 'Tina', 'xxx', 'xxx');
      --INSERT INTO EMP (ID, NAME, DEPT, FUNCTION) VALUES (2, 'Jeff', 'xxx', 'xxx');
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    To me it seems you simply blindly took some keywords like "FUNCTION" and expect there will be some "END;" keyword corresponding with it.
    Can anyone have a look at this and finally fix it?

    Hi,
    Thanks for trying out SQL Developer 3.1 EA2 and providing a clear, reproducible test case for this issue. I logged an internal bug for it:
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    It seems the bug noted in the other forum thread you reference has been fixed, but really had nothing to do with problems discussed either here or there. That fix involved adding an Edit Body... item to the Package context menu in the Schema Browser, not displaying Package members correctly in the Connection view tree.
    Regards,
    Gary
    SQL Developer Team

  • When receiving email, Thunderbird freezes and displays "Not Responding" in screen header. Adds popstate folder to account.

    I'm running Thunderbird 31.6.0 on Windows 8.1 with BitDefender 2013.
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    NOTE: I've included troubleshooting details below for all the fixes I tried, thinking it might be helpful to anyone who has a similar problem and is thinking about going down those paths. Ultimately, it seems that FIX ATTEMPT 5 is the winner.
    ==================================
    FIX ATTEMPT 1:
    Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1026288, I restarted Thunderbird in Safe Mode (Help > Restart with Add-Ons disabled...), checking the "Disable all add-ons" and "Reset toolbars and controls" and clicking "Make Changes and Restart" button.
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    QUESTION 1: I understand that troubleshooting is supposedly done best in safe mode — What might I do in safe mode to diagnose the Thunderbird problem?
    FIX ATTEMPT 4:
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