Email account hacked - mods please help
Hi
I've come here as a last resort because I cannot seem to find anyone who can help = (
My BT Yahoo email account was hacked over the weekend and spam emails sent to everyone in my address book - very embarrassing considering some were clients. I have changed the password but I want to delete the account completely so it cannot happen again.
I have been trying to do this since Saturday night but I am astounded at the difficulty I am having. I have spent a combined total of over 3 hours speaking to various operators in overseas call centers being passed from one department to another - each time I have to recount the same story. I was assured it had been cancelled after my first call - it wasn't. I have been on hold a number of times only to be cut off. I have been promised call backs on 2 occasions which haven't materialized.
I have just finished talking to an operator who has assured me this is being dealt with and he will call me back - he says it should be inactive within 48 hours but may take up to 90 days! - WHY?
I need to delete this account ASAP - it is a free account I have had from the dial up days but was attached to my BT broadband when I had it (I cancelled that some months ago)
Please help
Thanks
Steve
How is it that a supposed leader in telecommunications can be so inept at communicating with customers?
Solved!
Go to Solution.
bonzo65 wrote:
Hi
I've come here as a last resort because I cannot seem to find anyone who can help = (
My BT Yahoo email account was hacked over the weekend and spam emails sent to everyone in my address book - very embarrassing considering some were clients. I have changed the password but I want to delete the account completely so it cannot happen again.
I have been trying to do this since Saturday night but I am astounded at the difficulty I am having. I have spent a combined total of over 3 hours speaking to various operators in overseas call centers being passed from one department to another - each time I have to recount the same story. I was assured it had been cancelled after my first call - it wasn't. I have been on hold a number of times only to be cut off. I have been promised call backs on 2 occasions which haven't materialized.
I have just finished talking to an operator who has assured me this is being dealt with and he will call me back - he says it should be inactive within 48 hours but may take up to 90 days! - WHY?
I need to delete this account ASAP - it is a free account I have had from the dial up days but was attached to my BT broadband when I had it (I cancelled that some months ago)
Please help
Thanks
Steve
How is it that a supposed leader in telecommunications can be so inept at communicating with customers?
Hi Steve. Is this a sub account - it sounds like it from your kind information. If so, then go to my shortcuts option 12b, and after signing in you should be able to delete the sub account easily from there. (Enter your full BTinternet primary email address).
It is an immediate deletion. However the 90 day figure is when that sub account becomes available again for someone else (or indeed you) to use again. Any emails sent to the address whilst it's in this limbo state won't get bounced as non deliverable.
As you've said that you are a non BT BB user - the account may well actually be something different and not a sub account. If so, altering the password and removing all contacts in the online address book should be fine. However any users already contacted could be on a spammers list. Then just don't use the email address again.
If you can, it might be worth trying to find out how the account was hacked in the first place. A phishing attack, or someone perhaps guessing a password based on any social network information provided etc.
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures
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Re: Email account hacked - mods please help
Hi All,
Just joined the Forum because guess what, my address book has been hacked yet again! This is despite having changed my password each time, deleted unneccessary addresses and talking to both BT and AOL.
Oh, and I nearly forgot, I have had BT Netprotect Plus all the time.
So would any one like to help yet another poor soul, and no I have never logged on at an Internet cafe or elsewhere
Many thanks & regardsPleasure_principle,
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Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)wingers wrote:
Hi
I run a computer support business and over the last few days over 60 of my customers have had their email accounts hacked and spam email sent out to everyone in their address books
I have virus scanned most of the computers and all are clean - so it appears the webmail password was hacked and someone gained access
This happens quite regularly now with BT - but I don't see it hardly ever with other email providers and I have a lot of customers
What is BT doing about this -as I have a lot of angry customers who are ready to leave BT and go elsewhere if you cannot improve your security!
I know in some cases it is not always your fault and down to customers choosing stupid passwords, but not helped when your helpdesk resets passwords to things like welcome1 or london12 and the customer then never resets them (when threy should be forced on first login to change them)
Hi.
Have you asked these "customers" if they have received anything recently, or clicked on anything not expected ? Do they all use the same things like facebook or other social sites ? Are they connected in anyway, or have they just come to you for help ?
If I may be frank, why did they come to you initially rather than contacting the free BTinternet helpdesk ?
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