Email account is grey

I use OS X 10.8.2, and my email (Mail 6.2) is connected to 5 email addresses. It often happens that one of the accounts (always the same) in the Mailbox/Online status is grey, and does not download emails.
One may think that the reason can be at google (this is a gmail account), but the other gmail accounts are blue, and functioning well.
Any assistance would be much appreciated.
Thank you!

Change your name at...
My Apple ID

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Email Accounts all grey

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Hi,
Do you mean the "POP or IMAP" bullet is grayed out?
If this is the case, please open your registry editor and check if the following registry values exist and the value data is set to 1:
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options
Name: DisableIMAP
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options
Name: DisablePOP3
If this is the case, change the value data of the two values to 0 and then test the issue again.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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E

Hey Esmerelda17,
Thanks for the question. I understand you are wishing to change the stored password for an email account on your iPad 2.
If you are unable to edit this field, you may want to remove and re-add the account. Please make sure to back up all of your information before doing so. Also Note: if this is an external email provider, you'll need to reset your password using their website, then update your iPad to reflect the new password.
iOS: Setting up an email account
http://support.apple.com/kb/HT4810
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I work for in an office there is just myself and another girl. We are running into an issue where we both reply to the same email, which is starting to get old. We do not want to split the inbox into different folders. It would just be nice to look at the
messages and if I reads/replies message (A) it would be "Green" if she reads/replies to message (B) it would be "Pink". If it was new "Blue" and if we both looked at it "Grey" I have no idea if it can happen or not,
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Hi,
As you are using an IMAP account, please note Category is not supported for IMAP in Outlook, this is by design.
Based on the description, my understanding is that you and the girl share the same email account? If so, there is nothing we can do to let Outlook distinguish who is using the account or mark the item. There is no such method to realize your request
so far.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Email account is grey

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