Email Account Name Change

Signed up to BT Infinity in June....before ordering i checked that i would be able to claim back my old btinternet email name that i used to have. The accoutn was dormant nad i wanted to use the same address.
I was told it was easy.........
However, once on the system the means to do this is to call/contact support.............it is now October and i have worked up the energy to try once again as in July after many fruitless hours in phone queues talkign to people who blatantly did not do as they sadi they would.
So....what i would like to know.....is there anyone i can call who can speak and understand english as a first language who can actually do what seems to be this simple task for me.
The onerous task of trying to battle the BT "help" system is trying to say the least.
Any advice gratefully received.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

  • Email account name changes automatically?

    Hi guys
    I use the email software from Apple (the blue stamp icon) for all of my email accounts.
    Today, one of my clients told me that one day he received an email from my work mailaddress but my name in the inbox mails list (which should be "Bob Mermans - BM Graphics" was changed to "Lia Linda", the name of one of my clients...
    The only link I can imagine is that I often need to login on Lia Linda's YouToube account when managing her movies... But it is still strange that in that case it would rather be my personal email, which is gmail, instead of my business email.
    Does anyone know how I can prevent this issue in the future? It is quite ridiculuous to send emails for my own company with another one's name...
    Thanks guys!
    Bob

    It may be that you have more than one outgoing mail account, and you're sending from the wrong one. From the Mail menu bar, select
    Mail ▹ Preferences 
    The Mail preference dialog opens. Select the Composing tab from the row of icons at the top. From the menu labeled
    Send new messages from:
    choose
    Account of selected mailbox
    If that doesn't solve the problem, select the Accounts tab in the preference dialog, then select the affected account in the list on the left.
    In the Account Information pane, select the correct server in the menu labeled
    Outgoing Mail Server (SMTP)
    If there's only one server in the menu, select
    Edit SMTP Server List...
    and add a new server with the correct settings. If you're not sure how to do that, try the Mail Setup Assistant.
    Another possibility is that the wrong card in your address book is selected as yours. Select your card in the Contacts application. Then select
    Card ▹ Make This My Card
    from the menu bar.

  • HT4623 icloud email account name change iphone 4s

    Hello have been using iphone 4s and icloud email.  I changed my email address and password how do i reset my icloud account email on my iphone 4s?

    Firstly, you need to change your details with Apple,  Start here, change your country if necessary and go to manage your account.
    In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
    Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
    In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
    In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > iTunes & App store, scroll down and tap your ID)
    If you are using iMessages or FaceTime, you will also need to log out and into your ID there too.

  • The email account name contains special characters

    im trying to create a apple id without payment method for my cousin. his email does not contains any special character and it's a valid email...my problem is that "the email account name contains special characters" message is always showing..any help please. thanks

    Goto the Email set up, it will show you the Current Email accounts you have set up, there will be an option to "Edit" You can change the Display Name (what other's see in the From line) and Account Name, what shows up when you mouse over your email icon on your Blackberry.
    Brownie
    Tour 9630
    IT Professional

  • Msg show email account name

    I haven't update the ios7.1.1, but recently I received my friend imessage, it show her email account name, not contact name at my contact, can someone can tell me why?

    Hey heidiyuen,
    Thanks for the question. It sounds like your friend has configured her settings to start new conversations from her Apple ID email address, rather than her phone number. For more information, see the following:
    iOS: Using Messages
    http://support.apple.com/kb/HT3529
    You can change the address that new iMessage conversations are started with in Settings > Messages > Send & Receive > Start new conversations from. Note that this setting applies only to new conversations. If you would like to change the address from which messages are sent, first change this setting, and then delete the existing conversation and start a new one.
    Thanks,
    Matt M.

  • Why didn't my iCloud account name change when I changed my Apple ID?

    Why didn't my iCloud account name change when I changed my Apple ID (because I got a new email address)?

    It doesn't change on your device automatically.  To change the iCloud ID on an iOS device you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use.  If you don't know the password for your old ID, or if it isn't accepted, and if your old ID is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID.  Click edit next to the primary email account, change it back to your old email address and save the change.  Then edit the name of the account to change it back to your old email address.  You can now use your current password to turn off Find My iDevice on your device, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll.  When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud).  Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was.  Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
    To change the ID on your Mac, go to System Preferences>iCloud, sign out, then sign back in with the new ID.

  • Account name changed.

    My account name changed from "gregorydevox" to "moomoocowcow1"  I did not do this.  I feel my account has been intercepted by someone else.  I'm concerned about the privacy and access to my account.  I feel I should delete account completely and set up a different account. 
    Please advise or provide explanation.
    thank you
    Gregory

    I got same kind of issue here recently. I had to contact iTunes support for help. In my case, I wanted to change my email on account to my .Mac account.
    The facts are:
    - don't buy music with your .Mac account. They cannot reconcile the 2 in any way.
    - What you bought with your old account is still yours without issue, normally.
    - your account ID can be anything, don,t need to be an email at all.
    - but you can't change your email for a .Mac email, as this is another account in Apple database, and an email cannot be member of 2 different accounts
    The solution cannot be solved by you alone. you MUST contact iTunes support, and ask them to allow you to change your account's email to a .Mac email for your old account. This is what I've done, and its working like a charm. It took a few days to the Apple team to make the changes however.
    Hope this help.

  • I have a caution sign beside my email account name in iMail. I can't get rid of it. any advice?

    I have a caution sign beside my email account name in iMail. I can't get rid of it. any advice?

    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    See also:
    *http://kb.mozillazine.org/Corrupt_localstore.rdf

  • How do I delete an iCloud account from my iPad that I no longer know the password for and have no access to the email account to change it?

    How do I delete an iCloud account from my iPad that I no longer know the password for and have no access to the email account to change it?

    You will need the password. If you can't get it reset via http://iforgot.apple.com (if you remember the answers to the account's security questions then you should be able to reset it via them) then try contacting Support in your country, they should be able to reset it.
    Contacting Apple about account security : http://support.apple.com/kb/HT569
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html

  • My email account is changing soon.  How do I change my apple to new email address.

    My email account is changing soon.  How do I change my apple to new email address?

    since nobody knows what "my apple" is, I'm going to assume you're referring to your Apple ID, so.... http://appleid.apple.com

  • HT5621 I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!!

    I Have followed all the steps and still cant remove iCloud to my existing account and add to the new one, the old email account was changed a year ago and cant get that email plus the password don't work please HELP!

    Welcome to the Apple community.
    This feature has been introduced to make stolen phones useless to those that have stolen them.
    However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7, or if you restore from a previous back up made before you changed your details.
    The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID using your current password, you don’t need access to this address if it’s previously been used with your Apple ID, once you have saved these details enter the password as requested on your device and then turn off "find my phone".
    You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
    This article provides more information about Activation Lock.

  • Internet Email Domain Name Change

    Mangagement wants our email domain name changed because of it's length. Another government agency handles hosting for us now and can't change it for us. I have paid for a new name using a company on the internet and now have to switch it over. I see, in console one, that I can create a second name in Tools -> Groupwise System Operations -> Internet addressing and then set one of them to preffered. Can I do this and then set the new name as preferred? I would like to allow email that is addressed to the old email domain name to flow to the users for 30 days. Looks like I will need to change the foriegn ID in the gwia and also the name in the internal groupwise domain properties. Is there anything else that needs to be done? Is this the best way to do this? Thanks

    On 7/30/2012 3:36 PM, dgonnse wrote:
    >
    > Mangagement wants our email domain name changed because of it's length.
    > Another government agency handles hosting for us now and can't change
    > it for us. I have paid for a new name using a company on the internet
    > and now have to switch it over. I see, in console one, that I can
    > create a second name in Tools -> Groupwise System Operations -> Internet
    > addressing and then set one of them to preffered. Can I do this and
    > then set the new name as preferred? I would like to allow email that is
    > addressed to the old email domain name to flow to the users for 30 days.
    > Looks like I will need to change the foriegn ID in the gwia and also
    > the name in the internal groupwise domain properties. Is there anything
    > else that needs to be done? Is this the best way to do this? Thanks
    >
    >
    assuming there's no po/user/domain overrides of IA settings, that should
    work ok.

  • New icloud email account without changing apple ID

    Is it possible to get a new icloud email account without changing my apple ID?

    Not an account, no: you would have to create a new Apple ID and use it to create a new iCloud account. But it depends on what it is you are trying to do: if all you want is a different @icloud.com email address this is easy. You can add up to three 'email aliases' - these are additional addresses (not accounts) which deliver into the same inbox as the main account. (In fact it's a good idea to give out alias addresses, rather than the main address, because if they attract spam you can easily change them.) (New aliases can only be @icloud.com ones; @me.com addresses cannot now be created.)
    You should be aware before you start that once you've created an alias you cannot turn that address into a full iCloud account or move it to another account.
    More information on aliases here: http://help.apple.com/icloud/#mm6b1a490a

  • When I send an email Firefox inserts an old email account name which no longer exist. How do I delete that name?

    How can I delete an old cancelled email account name from automatically being in any new email I send?

    *Click the (empty) input field on the web page to open the drop down list
    *Highlight an entry in the drop down list
    *Press the Delete key (on Mac: Shift+Delete) to remove it.
    Firefox will remember new form data when entered.
    *http://kb.mozillazine.org/Deleting_autocomplete_entries

  • How can I change my email account name to my alias?

    The Verizon email address all my friends, family, and business associates have used for more than 8 years (Jxx Sxxxx) turns out to be an alias. My primary account name seems to be JSxxxx. I recently changed to high speed enhanced and these things happened:
    Outlook, where I receive my email, continues to receive all mail addressed to Jxx Sxxxx, just as it always has. If I compose a new email or hit the reply button, my outgoing emails SHOULD show up in the recipient's mailbox as Jxx Sxxxxx. Instead, they appear with the sender name Mxx Sxxxx (the name of my husband, the account owner). I need my own name back in order to get my emails read by business associates and others who don't know who Mxx Sxxxx is. 
    In addition, only email addressed to JSxxxx comes to my regular Verizon account (accessed at webmail.verizon.net). NO email addressed to Jxx Sxxxx comes to that account, which means that if I am away from my computer I cannot access my email at all.
    How can I change my so-called account name to my alias without losing all the emails in my Outlook account? That is, how can I get rid of my primary account name, and substitute my alias?  

    Verify Account https://forums.adobe.com/thread/1465499 may help
    -wrong email https://forums.adobe.com/thread/1446019

Maybe you are looking for