Email account name how to change

When I send an email from my blackberry the recipient sees "Dear Account User" as the Sender instead of my name...how can I fix this?

Thank you.  It is a personal phone, so yes I am using BIS.  I have my email with sympatico (Canada) and its the same email address I use on my desktop.  In settings (setup) it shows my email address and then user Name as my name..yet when I send an email it reads "Dear Account User" on the incoming mail "From" line.  Very frustrating.  I have reinstalled the OS. 

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