Email account not accesible by Blackberry device

Hello!
Yesterday we had problems with our domain address. Now the problem is solved but now the blackberrys do not receive emails because the email accounts are not accesible in the devices. Please advice how to correct this problem.
Thanks

Thank you for your reply, however the profile that has been set up by our IT department does make use of the Mail app. But for some reason the other Apple apps do not recognise that the Mail app is set up with the phone, thus why we cant send documents from iBooks or Pages.
I assume this is because a profile has been set up and pushed to the phone, rather than it being set up on the phone manually.
Any other suggestions?!
Thanks again though.

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HT4528 Non apple email accounts not connecting to server. How do we fix this issue?

Non apple email accounts not connecting to server. How do we fix this issue?

Hello countingBLUEcars,
We've an article that can help get your Mail moving again.
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Cheers,
Allen

Email accounts not highlighted, can't change settings

Email accounts not highlighted, can't change settings

Go to Settings>General>Restrictions and see if the Restrictions that prevent changing accounts is set.

I deleted an email account not knowing that my notes would delete too from iPad and am trying to figure out if icloud can retrieve them for me

I deleted an email account not knowing that it would delete my notes section as well can iCloud retrieve it?

You can check at icloud.com, sign in

I have an iPad Retina, if I download email I then cannot download the same email onto my iMac. and vice-versa. I have all settings to leave copy on server so cannot understand why email will not download to both devices.

I have an iPad Retina; if I download email onto it I then cannot download the same email onto my iMac. and vice-versa. I have all settings set to leave a copy on the server so cannot understand why email will not download to both devices. Can anyone help please?

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
 Cheers, Tom

Z10 BBM account not associated with Blackberry ID email address

BBM was operating just fine until yesterday afternoon. I began receiving "BBM setup" prompt. The Blackberry ID is not being recognized which then throws an "email address not vaild" prompt. Then there is a "Temporary Server" error.
I have edited and adjusted my Blackberry ID as well as resetting the password. These changes seem to make it to the device itself, as indicated in the Settings/Blackberry ID field.
IF my contacts BBM me, I do see the entry in HUB (first line only). IF i try to reply, the BBM setup screen launches again - only to fail on the email address associated with the BB ID. All other BB services seem to be working fine.
It is disappointing to have issues like this with flagship software on a brand new device.
Any ideas on a fix for this?
Solved!
Go to Solution.

I did not lose my contacts but my carrier support could not confirm prior to executing the above steps.
I believe the reason your carrier is handing off to Blackberry on this is because the Blackberry ID is managed by Blackberry, not the carrier (I am not 100% on this). As such, they can't authenticate the BBID. That can be handled directly by the user here: http://ca.blackberry.com/bbid.html. Permission issues are always a pain.
IF BBM won't behave following the solution that worked for me, I would call your carrier one more time and ask them to escalate the service tag to Blackberry. Without the service tag, its tough to get action. This allows the carrier to hand you off and creates the support trail needed for effective resolution. Push to get the service tag.
In my experience on this, there was enough "grey area" for all support techs involved that Blackberry would be well suited to increase the knowledge base/training/support to provide a smoother resolution. When support tells the user that the main messaging platform, for the top end device, won't function and "there is nothing we can do about it", I believe the user has not been serviced appropriately.

Setting up email account not working

i went on my blackberry and set up my email account and nothing happened. no email icon on home screen, no emails, nothing. then i tried getting a new service book and registering by going options-> advanced options-> Host Routing Table -> register and then reset my blackberry again and set up the email account again and it still doesnt work. i even tried setting it up on the website and it says "a email icon should appear on your home screen" but nothing appeared. I have a data plan so im sure i can set up a email but its just not working. I googled all the instructions online and tried them all at least once and none of it works )= any suggestions or new ideass?
thx in advanceeee

oh days? lol, it should happen with a couple hours at the most.
Are you certain you've got your device PIN registered on your service provider's network?
I would suggest you double check with them that ALL is correct and your plan is correct. It must be if you are able to login to your BIS BlackBerry account site.... but still, if not email is setup after "days" you've got some larger problem.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Meeting invites not received on Blackberry device on Airtel using Google Apps

Greetings. This seems to be an ongoing problem but I could not find a specific thread to what I am facing, and hence creating a new thread.
Over the last two weeks, a lot of users in our office have suddenly stopped received meeting invites / notices. Most of them are using a variety of Blackberry devices almost all Curves 8520, 9230, 9360. We use Google Apps for our mail, calendaring and others.
Meeting Notices are not coming to some of the BB devices. When a meeting is created by an organiser (say me for example) and I invite two or three co-workers, the meeting notice e-mail is delivered and sits in their Google Apps GMail hosted mailbox, but it does not download to their BB. All other mail messages are delivered normally.
On those receipients facing this problem, I experimented with their settings in Calendar of Äutomatically add invitations to my calendar" to Yes and Yes, but don't send event reminders unless I have responded.
I have even deleted the account, re-added, and downloaded service books.
The wireless sync between Google Apps Calendar and the BB devices is working fine.
Can someone please help solve this problem and oblige.
Thanks in advance

I Fixed mine.. This is how
1. Contact Blackberry Tech support and mention tis article
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB17471
2. Then advise then of this solution
Resolution:
Reintegrating email address to use POP instead of MSNMSP resolved issue
Then all your issues are fixed. Good luck

Email account not active anymore

i think my phone stopped recieving emails when i changed my password on my account, but when i try to re-setup my account on "email settings," it kept telling me i'd entered the wrong username or password.
username is your full email address, right? and password is your email account's password?
it's not working for me.

Hi there!
There are two sets of credentials to discuss...and I can't tell for sure which you are referring to, so I'll cover both...
BIS Credentials -- BIS is the service, controlled by your carrier, that functions as the conduit between your email services (e.g., Yahoo, Gmail, etc.) and your BB. BIS has separate credentials of it's own, and stores the credentials for all of the email accounts that you configure. The ID/PWD can be whatever you want them to be.
Email Credentials -- these are your email services (e.g., Yahoo, GMail) and they each have their own credentials. These credentials are what is stored inside of your BIS account.
So, from what you said, it sounds like you changed, at your email server, your email credentials and you need to therefore change what you have stored inside of BIS, but you are unable to log into BIS to do so. Is that correct?
If so, you need to contact your carrier -- they control your BIS account, including the credentials that you created sometime in the past.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

How do you sync all your email accounts across all my apple devices

I would like to know how to sync all my email across all my Apple devices (ipone 4s,new iPad and MacBook Pro)
I have various emails for personal and business and it's a little frustrating having to keep going through all my email accounts on all my devices and removing emails I have already read. There has to be some solution?
Unfortunately some the emails accounts that I have are on pop and not exchange servers.
Help would be appreciated.
Thanx

well I just opened my mail in iphone and went to the trash
clicked on edit
and scrolled way down to the very bottom
it says delete and by golly it deleted ALL of them

When I send messages people are receiving them from my email account not my phone number

When I send an iMessage, people are receiving the message from my email that is attached to my apple account, not my phone number like usual. It will occasionally not allow me to send an iMessage either and will force me to send as SMS. Any ideas on how this can be fixed? In my settings it says all new conversations are started with my phone number, but it still doesn't change any ongoing conversations.

Hi ATrunner,
Welcome to the Support Communities! Just so that I can understand your question .... Are you saying that new messages that you send are working correctly with your phone number? It is just the ongoing conversations that are displaying the email? If so, I would suggest starting fresh conversations to those contacts. The article below provides troubleshooting steps for the most common issues with Messages:
iOS: Troubleshooting Messages - Apple Support
http://support.apple.com/en-us/TS2755
iOS: Troubleshooting Messages
Learn how to resolve issues with the Messages app on your iPhone, iPad, or iPod touch. You'll learn what you need to send messages using SMS, MMS, and iMessage as well as how to resolve issues with each method.
Before you start troubleshooting, learn the difference between SMS, MMS, and iMessage. The first step to resolving an issue with iMessage is to update your iOS software and your carrier settings to the latest versions. If iMessage still has an issue, follow the steps below for your issue.
If you can't activate iMessage with your phone number or Apple ID
See how to troubleshoot iMessage activation. If you're using a China Telecom or au (KDDI) iPhone, you can activate iMessage only on your home network. While traveling internationally, you can't activate iMessage.
If you can't send and receive iMessages
You will need these to send and receive iMessages:
An iPhone, iPad, or iPod touch
iOS 5.0 or later
A cellular data connection or a Wi-Fi connection
A phone number or Apple ID registered with iMessage in Settings > Messages
To resolve issues with sending and receiving iMessages, follow these steps
Check iMessage system status for current service issues.
Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
Restart your device.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you still can't send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that the contact you're trying to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
If you aren't receiving iMessages across all iOS devices
Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, follow these steps.
Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.
If your iMessages didn't transmit as SMS when iMessage was unavailable for use
Go to Settings > Messages > Send as SMS and turn on Send as SMS.
Select your phone number when Sending iMessages in Settings > Messages > Send & Receive > Start New Conversations From.
Make sure that you can send SMS with Settings > iMessage turned off.
If you want to transfer your SIM card or phone number to a device that doesn't support iMessage
Go to Settings > Messages and turn off iMessage if you plan to transfer your SIM card or phone number from an iPhone to a device that doesn't support iMessage. If you don't, other iOS devices might continue to try to send you messages using iMessage, instead of using SMS or MMS, for up to 45 days.
If you can't send and receive SMS
You will need these to send and receive SMS:
An iPhone
A strong cellular network connection through a cellular network provider
A domestic SMS plan from your cellular provider (You might need an international messaging plan to send SMS to an international contact. Contact your carrier for more information)
A roaming SMS plan when you use a cellular provider's network that is different from your billing cellular provider's network (Learn more about roaming and contact your carrier for more information.)
To resolve issues sending and receiving SMS, follow these steps
Go to Settings and turn airplane mode off.
Make sure that you have a cellular network signal in the status bar of your iPhone. If there's no signal, learn more about troubleshooting no service.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Remove your SIM card and insert it again.
If you still can't send or receive SMS, follow these steps
Make sure that the contact who's trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that you're using the area code with the contact's phone number. When sending messages internationally, you also need to use the contact's international code.
If you're using a "Pay as you go" SMS plan, make sure it has enough available balance. Contact your carrier if you're unsure of your SMS plan or the available balance.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the contact.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to confirm that you're provisioned for sending SMS and are in an area with cellular coverage.
Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.
If you can't send and receive MMS
You will need these to send and receive MMS:
An iPhone 3G or later
iOS 3.1 or later
A cellular data connection (MMS isn't available if you're using only Wi-Fi)
A domestic MMS plan from your cellular provider. You might need an international messaging plan to send MMS to an international contact (Contact your carrier for more information.)
A roaming MMS when using a cellular provider's network that is different from your billing cellular provider's network (Learn more about roaming and contact your carrier for more information.)
To resolve issues with sending and receiving MMS, follow these steps
Go to Settings and turn airplane mode off.
Go to Settings > Messages and turn MMS Messaging on.
Go to Settings > Cellular and turn Cellular Data on.
Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
Make sure that you have a cellular data connection in the status bar of your iPhone.
Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Remove your SIM card and insert it again.
If you still can't send or receive MMS, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Go to Settings > Messages and turn on group messaging if you're sending a group message.
Make sure that you're using the area code with the contact's phone number. When you send messages internationally, you also need the contact's international code.
If you're using a "Pay as you go" MMS plan, make sure it has enough available balance. If you're unsure of your MMS plan or available balance, contact your carrier.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the new contact.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to verify that you're provisioned to send SMS and are in an area with cellular coverage.
Contact your carrier to verify that there aren't blocks or filters on your wireless account preventing you from sending SMS.
Your carrier might require modified APN settings to use MMS.
Further troubleshooting and information
Follow these steps if you can't deactivate iMessage or if you can't send SMS to non-iOS devices because they are sent as iMessage.
Get help if some of your SMS messages aren't displaying correctly.
Follow these steps if you're receiving SPAM in Messages.
Japan: Follow these steps if incoming MMS are received as group MMS.
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Oct 2, 2014
I hope this information helps ....
- Judy

Email account not in valid state

I tried changing my email password because I didn't remember the old one. Somehow I messed it up at the account validation protocol. I tried to send an email and got a message that my user account is not in valid status. I tried going through the "forgot password" protocol and have not received a password from Blackberry (how would I if my email account is not in valid status). I tried starting a new account but I was given the message that I all ready have an account set up for this pin. Can anyone tell me how to get around this problem?

Yes, send and receive works as expected. The missing account happens to be my primary account. 99 percent download and only an occasional reply via the droid but it does work. The problem I am trying to correct is I am identified as ME at the destination address and people are complaining they don't know who me is? This is when I discovered the hidden account in trying to change the visible name.
Went into local Verizon store today and asked. Hard reset was all they could recomment. Not ready to do that yet.
Thanks. Andy

HT4436 How can I transfer my odl family pack email to new iCloud id? Or add a new email account (not an alias) to my main icloud id?

I had a family pack but now I am not able to reach my son's email account. How can I find and transfer it? Or how can I open a new email account for my son through my icloud id. Actually it seems as if there is an oprating email account under his name but e-we cannot receive any emails or cannot reach the account settings...

Each sub-account of a MobileMe Family Pack should have been individually migrated to iCloud before August 1st last. Assuming that you didn't do this, you should be able to reactivate the address (though not retrieve its previous contents) by signing in with it in System Preferences>iCloud and enabling Mail - your son should do this on his own Mac or his own user account if he is using your Mac. It's not clear whether he will be able to reactivate the @me.com version or only get an @icloud.com version. (It would be useful to know, when he tries it.)
If he did migrate the account to iCloud then signing in in the same way should retrieve the contents and the @me.com address should work.
Alternatively he can just create a new Apple ID (for which he will need a new non-Apple email address) if he doesn't already have one, and sign in with that, enabling Mail and choosing a new @icloud.com address.
You should note that in none of these cases does his account have anything to do with yours (there is no need for a Family Pack equivalent in iCloud as it's free at basic level).
You could add an email alias to your account, but it's not a good idea as it will mix his emails up with yours and he won't be able to detach it later.

Email Account Not Shown In Notification Center

Hi,
I have a few email accounts setup on my iPhone 5 iOS6, two Gmail account (business and personal) and two Exchange accounts (college and Gmail). The account that has the issue of not displaying new mail messages in the notification center is my college Exchange account.
I will hear the sound when new mail arrives, but nothing ever shows up. The Mail app even displays that there is an unread message. However, the notification center never shows the message.
Does anyone have this same problem or any suggestions about a resolution?
This account is, or was previously, set to push. I believe my other exchange account is setup the same way.
-Jo

HI
I NEED HELP !!
IN MY CASE I HAVE IPHONE 5 LATEST UPDATE I NOTICE FROM A FEW WEEKS EVEN THE EXCHANGE MAIL IS ON BANNER MODE AND LOCK SCREEN IS SET ON TOO WHAT I ONLY HEARD IS THE SOUND WHEN IS PUSHED FROM SERVER THE EXCHANGE EMAILS DO NOT APPEAR IN THE NOTIFICATION CENTER BESIDE THIS EVERYTHING ELSE IS WORKING PERFECT.
THANKS
L

Two iPhones with one email account, notes and alerts from separate users show up on each others phones

My husband and I have always shared a personal email account. We got iPhones a year ago and each set them up to view our shared email. He also has a separate email account for work. Unfortunately, when either of us takes a "note" on the notepad or sets an alert on the calendar, it shows up on the other person's phone. I assume these aps use the email to sync? Is there a way to manage this so that we can share email but not the other stuff? We set up separate iCloud accounts with separate apple ID's thinking that would do it but it didn't change anything.

goto settings>mail,contacts,calenders>accounts and under your shared email account disable notes and calender.
hope this helps

Email account not accesible by Blackberry device

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