Email account not active anymore

i think my phone stopped recieving emails when i changed my password on my account, but when i try to re-setup my account on "email settings," it kept telling me i'd entered the wrong username or password.
username is your full email address, right? and password is your email account's password?
it's not working for me.

Hi there!
There are two sets of credentials to discuss...and I can't tell for sure which you are referring to, so I'll cover both...
BIS Credentials -- BIS is the service, controlled by your carrier, that functions as the conduit between your email services (e.g., Yahoo, Gmail, etc.) and your BB. BIS has separate credentials of it's own, and stores the credentials for all of the email accounts that you configure. The ID/PWD can be whatever you want them to be.
Email Credentials -- these are your email services (e.g., Yahoo, GMail) and they each have their own credentials. These credentials are what is stored inside of your BIS account.
So, from what you said, it sounds like you changed, at your email server, your email credentials and you need to therefore change what you have stored inside of BIS, but you are unable to log into BIS to do so. Is that correct?
If so, you need to contact your carrier -- they control your BIS account, including the credentials that you created sometime in the past.
Good luck and let us know!
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http://support.apple.com/kb/ph2617
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http://support.apple.com/kb/ht5621
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Hello, wnnsiau
Thank you for visiting Apple Support Communities.
If your account is disabled, see the steps in the article below.
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
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http://support.apple.com/kb/HT5699
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Hello countingBLUEcars,
We've an article that can help get your Mail moving again.
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http://support.apple.com/kb/TS3899
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Welcome to the Apple community.
I have asked for your email address to be edited out. Post your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
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Hotmail Email account not working on my Phone anymore

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1). Please thank those who help you by clicking the beside the 'Reply' button.
2). If your issue has been solved, please resolve it by marking "Accept as Solution" on the correct post!
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Changed Apple ID email Ok,however old email still linked to iCloud lost that login password and can't retrieve or change it because that old email address is not active anymore.

Hi all,
I had to change ISP and therefore I had to change my email address.
Did that easily for my Apple ID for both iTunes, iPhone and iPad.
However the email address for the iCloud somehow stayed attached to my old dead email account.
I can't delete the account off the iPad for some reason it still comes up with the old email address for the Apple ID.
I can't get an email sent to rectify it as it's dead! I can't reset it as my current Apple ID password is incorrect for that old email address.
Any ideas on how to rectify the issue?
Thanks.

If the old ID is yours, and if it is an earlier version of your current ID, go to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. Then edit the name of the account to change it back to your old email address. You can now use your current password to turn off Find My iDevice, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address and iCloud ID name back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.

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If you go to "Settings > Mail, Contacts, Calendars" is the iCloud account still listed and does it have mail turned on?
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When I send an iMessage, people are receiving the message from my email that is attached to my apple account, not my phone number like usual. It will occasionally not allow me to send an iMessage either and will force me to send as SMS. Any ideas on how this can be fixed? In my settings it says all new conversations are started with my phone number, but it still doesn't change any ongoing conversations.

Hi ATrunner,
Welcome to the Support Communities! Just so that I can understand your question .... Are you saying that new messages that you send are working correctly with your phone number? It is just the ongoing conversations that are displaying the email? If so, I would suggest starting fresh conversations to those contacts. The article below provides troubleshooting steps for the most common issues with Messages:
iOS: Troubleshooting Messages - Apple Support
http://support.apple.com/en-us/TS2755
iOS: Troubleshooting Messages
Learn how to resolve issues with the Messages app on your iPhone, iPad, or iPod touch. You'll learn what you need to send messages using SMS, MMS, and iMessage as well as how to resolve issues with each method.
Before you start troubleshooting, learn the difference between SMS, MMS, and iMessage. The first step to resolving an issue with iMessage is to update your iOS software and your carrier settings to the latest versions. If iMessage still has an issue, follow the steps below for your issue.
If you can't activate iMessage with your phone number or Apple ID
See how to troubleshoot iMessage activation. If you're using a China Telecom or au (KDDI) iPhone, you can activate iMessage only on your home network. While traveling internationally, you can't activate iMessage.
If you can't send and receive iMessages
You will need these to send and receive iMessages:
An iPhone, iPad, or iPod touch
iOS 5.0 or later
A cellular data connection or a Wi-Fi connection
A phone number or Apple ID registered with iMessage in Settings > Messages
To resolve issues with sending and receiving iMessages, follow these steps
Check iMessage system status for current service issues.
Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
Restart your device.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you still can't send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that the contact you're trying to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
If you aren't receiving iMessages across all iOS devices
Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, follow these steps.
Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.
If your iMessages didn't transmit as SMS when iMessage was unavailable for use
Go to Settings > Messages > Send as SMS and turn on Send as SMS.
Select your phone number when Sending iMessages in Settings > Messages > Send & Receive > Start New Conversations From.
Make sure that you can send SMS with Settings > iMessage turned off.
If you want to transfer your SIM card or phone number to a device that doesn't support iMessage
Go to Settings > Messages and turn off iMessage if you plan to transfer your SIM card or phone number from an iPhone to a device that doesn't support iMessage. If you don't, other iOS devices might continue to try to send you messages using iMessage, instead of using SMS or MMS, for up to 45 days.
If you can't send and receive SMS
You will need these to send and receive SMS:
An iPhone
A strong cellular network connection through a cellular network provider
A domestic SMS plan from your cellular provider (You might need an international messaging plan to send SMS to an international contact. Contact your carrier for more information)
A roaming SMS plan when you use a cellular provider's network that is different from your billing cellular provider's network (Learn more about roaming and contact your carrier for more information.)
To resolve issues sending and receiving SMS, follow these steps
Go to Settings and turn airplane mode off.
Make sure that you have a cellular network signal in the status bar of your iPhone. If there's no signal, learn more about troubleshooting no service.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Remove your SIM card and insert it again.
If you still can't send or receive SMS, follow these steps
Make sure that the contact who's trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that you're using the area code with the contact's phone number. When sending messages internationally, you also need to use the contact's international code.
If you're using a "Pay as you go" SMS plan, make sure it has enough available balance. Contact your carrier if you're unsure of your SMS plan or the available balance.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the contact.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to confirm that you're provisioned for sending SMS and are in an area with cellular coverage.
Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.
If you can't send and receive MMS
You will need these to send and receive MMS:
An iPhone 3G or later
iOS 3.1 or later
A cellular data connection (MMS isn't available if you're using only Wi-Fi)
A domestic MMS plan from your cellular provider. You might need an international messaging plan to send MMS to an international contact (Contact your carrier for more information.)
A roaming MMS when using a cellular provider's network that is different from your billing cellular provider's network (Learn more about roaming and contact your carrier for more information.)
To resolve issues with sending and receiving MMS, follow these steps
Go to Settings and turn airplane mode off.
Go to Settings > Messages and turn MMS Messaging on.
Go to Settings > Cellular and turn Cellular Data on.
Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
Make sure that you have a cellular data connection in the status bar of your iPhone.
Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Remove your SIM card and insert it again.
If you still can't send or receive MMS, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Go to Settings > Messages and turn on group messaging if you're sending a group message.
Make sure that you're using the area code with the contact's phone number. When you send messages internationally, you also need the contact's international code.
If you're using a "Pay as you go" MMS plan, make sure it has enough available balance. If you're unsure of your MMS plan or available balance, contact your carrier.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the new contact.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to verify that you're provisioned to send SMS and are in an area with cellular coverage.
Contact your carrier to verify that there aren't blocks or filters on your wireless account preventing you from sending SMS.
Your carrier might require modified APN settings to use MMS.
Further troubleshooting and information
Follow these steps if you can't deactivate iMessage or if you can't send SMS to non-iOS devices because they are sent as iMessage.
Get help if some of your SMS messages aren't displaying correctly.
Follow these steps if you're receiving SPAM in Messages.
Japan: Follow these steps if incoming MMS are received as group MMS.
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Oct 2, 2014
I hope this information helps ....
- Judy

HT4436 How can I transfer my odl family pack email to new iCloud id? Or add a new email account (not an alias) to my main icloud id?

I had a family pack but now I am not able to reach my son's email account. How can I find and transfer it? Or how can I open a new email account for my son through my icloud id. Actually it seems as if there is an oprating email account under his name but e-we cannot receive any emails or cannot reach the account settings...

Each sub-account of a MobileMe Family Pack should have been individually migrated to iCloud before August 1st last. Assuming that you didn't do this, you should be able to reactivate the address (though not retrieve its previous contents) by signing in with it in System Preferences>iCloud and enabling Mail - your son should do this on his own Mac or his own user account if he is using your Mac. It's not clear whether he will be able to reactivate the @me.com version or only get an @icloud.com version. (It would be useful to know, when he tries it.)
If he did migrate the account to iCloud then signing in in the same way should retrieve the contents and the @me.com address should work.
Alternatively he can just create a new Apple ID (for which he will need a new non-Apple email address) if he doesn't already have one, and sign in with that, enabling Mail and choosing a new @icloud.com address.
You should note that in none of these cases does his account have anything to do with yours (there is no need for a Family Pack equivalent in iCloud as it's free at basic level).
You could add an email alias to your account, but it's not a good idea as it will mix his emails up with yours and he won't be able to detach it later.

Email account not active anymore

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