Email account validation

I am having problems configuring a specific account to my device. I know the email address works, as it is doing so in Outlook and I have also used the BlackBerry Email Validation Tool which also confirms the same. However everytimne I receive the following message:
"An error occured duruing email account validation. Please check your information and try again."
Thanks in advance.

jdenham wrote:
but I dont know how to contact RIM and have the IP resolved.
To answer that part -- you have no direct method to contact RIM (well, not for free at least). Your sole method, as per your contract, is to contact your mobile service provider and, if they need to, they can escalate into RIM at no cost to you. There is no method to, for free, bypass as that is what is required per all contracts covering formal support services for BBs.
Good luck!
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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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An error occurred during email account validation

Hello everyone
I have a seriously annoying problem with my BB Curve!
I added a language on to my phone using the Desktop Manager which resulted in the phone being backed up and reinstalled (like a reformat but the data wasn’t lost). Ever since then I am unable to access my email account information that I set up on the phone and wasn’t receiving emails (this coincided with the Blackberry blackout). After that I deleted the email account on using the website email account access for blackberry and re-entered my account information, this allowed the emails to come through my phone but I still cant access my email account information.
If I go to Main Menu > Setup > Email Accounts > Internet Mail Account the phone will hang up while trying access information
If I go to Messages > Options > Email Account Management, I get the following information “Unable to open email setup application. Contact your wireless service provider” I have called Vodafone for the past 5 days now but they are of no help.
If I try to edit the account information (like signatures) on the hutch.blackberry.com website, I get the following error “An error occurred during email account validation. Please check your information and try again.”
Has this happened to anyone before? Is there any solution to this problem?
My phone is currently on Software version 6.0 Bundle 2342
Please help!!!
Gwen

I would keep trying, or wait and try again. There could be a server issue which will be resolved.
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BB 8520 Error: An error occurred during email account validation

Device info
Your carrier: TMN Portugal
Model info and OS version: 8520 V 5.0.0.822
Hello,
im getting a problem:
I had my email account configured on a BB. Everything was working fine. I changed for a new Blackberry, and when i switched my device on www.tmn.blackberry.com it asked me to validate my accounts. And when i was trying to validate my email [email protected] i got this error: An error occurred during email account validation.
The problem is that all the settings are fine.Username, password and server name.
And the wierd thing is that i have 2 more blackberrys in my company, with a masterphone.pt email working. But when i try to configure another they all give this error now. No one can change their device, or they will lose the email configuration.

Hey s_roy12,
Welcome to the forums.
Check out How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account http://bbry.lv/oXXGLx.
Let us know if you have any other issues.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Error during email account validation

I'm trying to activate my email account, and keep getting the message "An error occurred during email account validation. Please check your information and try again."
Any advice?

Hey s_roy12,
Welcome to the forums.
Check out How to integrate a Microsoft Outlook Web Access email address with a BlackBerry Internet Service account http://bbry.lv/oXXGLx.
Let us know if you have any other issues.
-SR
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Email account validation problems

If I've stopped even one person from getting a competitor's phone, then my work here has been worthwhile. I'm glad things are working for you again.

Many issues related to setting up an email account on your phone or validating an email account password can be resolved by typing www.blackberry.com/integrate in your phone's browser and proceeding from there. You might also wish to contact your carrier, EE, and ask about getting access to their self-serve BIS (BlackBerry Internet Service) site. From there, you can validate accounts as well as add new ones and delete ones you don't wish to use. This is useful if ever you can't access them from your phone to perform these functions. EE's self-serve BIS site is http://ee.blackberry.com . Give it a shot and report back with your results.

Won't allow me to send emails from one email account

Firstly my z10 won't allow me to send wails from my website email address (my website is with mr site) my last bob worked fine with no issues it was a torch 9800. Mr site say it's not them but suggest I can register with a server company, I checked this but would have to pay for the service. My sim is with BT and they say it's not there problem either and send me back to mr site, I have registered the email account on my z10, so can receive emails but when I reply they don't get sent, Also have a problem with the phone needing my email passwords every now and then, don't know why this is either? Hoping someone can help Linda

Hello,
Most, but not all, email services are fully compatible with BB10. You might have to configure the account manually to get everything correct...sometimes the email wizard just can't get it correct. You can find you settings via this tool:
KB33444 How to use the Email Account Validation Tool (EAVT)
Then use the Advanced Settings in the email configuration screens and provide all of the settings manually. Normally, that does the trick.
However, if the email account in question has certain restrictions, then there may be no way around it. Some email accounts require your sending device to be "inside" of their network in order to send mail. Often, then can receive, but not send. The email system places a requirement on the SMTP server that does not allow it to be used from "outside", even authenticated. For those types of systems, there really is no workaround...they require the sending device to be "inside", but that cannot be done with a mobile device...catch-22.
I've no idea if mr site is such a service...I've never heard of them before, so have no way to know. But perhaps you can ask them specifically if their SMTP server can be used from "outside" of their network, as long as you provide the proper authentication into the device email configuration (via the manual method I discussed above). If they say that their SMTP server can only be used from "inside", then you indeed are stuck. The only solution I can think of is to find another email provider that does not have such a restriction.
scorpiolfd wrote:
Also have a problem with the phone needing my email passwords every now and then, don't know why this is either?
This may be causal:
KB33834 Email accounts integrated using POP are repeatedly and incorrectly marked as invalid
I also noticed the problem on some of the earlier BB10 OS levels, but such seems to have settled down with newer versions. But, I can't tell, from what you provided, what OS level you are on.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Outlook Express email account on Q10

Iam having problems with setting up a microsoft outlook express email on my Q10!I have manged to setup all other email accounts that were on my Bold 9900 but this one is giving problems!I have tried to use Advanced setup but to no avail!Can somebody help me on this?

No no no... you are not receiving email from Outlook express. It doesn't work that way.
Try this... Blackberry's Email Account Validation Tool.
Read here: Article ID: KB33444 How to use the Email Account Validation Tool (EAVT)
This will tell you if your email account is valid to work on a BlackBerry10 device.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Email set up stuck on work email account and BES

Hello everybody.
I am a new BB user and I am having problems with email set up:
when i go to email setup i get only one option:
"I want to use awork email account with a BES"
can anybody tell me how to get back to normal set up, I have done a wipe and I have also removed the battery, but without no luck.
can anybody help.
BB Curve 8520
vodafone portugal

Hi and Welcome to the Community!
If you used the automated wizard, then it's possible that the server didn't respond with the correct settings, and they are now not quite correct. You can try the EAVT to see if you can find the correct settings:
Article ID: KB33444 How to use the Email Account Validation Tool (EAVT)
Or you can ask the email system admin for the correct settings. Once you have them, you can double check if what is configured to your BB is correct...and make the necessary corrections if they are not. If that doesn't work, then I'd advise removing and reintegrating the account, but use the Advanced/Manual configuration method using the settings you have received as valid.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Q10 email account settings

I have a Blackberry Q10. I have set up my emails and it was working great. Then it reset the incomming & outgoing server to mail.bigpond.com. I have rest the setting twice now and it keeps reverting back. I am saving changes. What do I need to do to stop it resetting itself.
Solved!
Go to Solution.

Hi and Welcome to the Community!
From that description, it sounds like you first used the automatic wizard to configure your email account, then tried to change what was in that configuration. Instead, you should remove and re-create brand new your email configuration, and if you need to do anything different than the automatic wizard would do, use the manual methodology and, while initially configuring the email account, provide all of the settings manually.
If you are not sure what the settings are to use, you can use the Email Validation Tool to provide them to you:
KB33444 How to use the Email Account Validation Tool (EAVT)
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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How do I get a password for an Apple ID not connected to a valid email account

since upgrading ios 6.0, my updates are tied to an account I haven't used for a long time. I tried to change the password, but if Apple is sending me the password change message it is going to an email account I no longer access. It's a nuisance becasue I now have to delete and add all apps in the ID I have been using for a long time to get updates.

You can call tech support at 1-800-APL-CARE, if you can verify your identity with info such as the credit card on file for your account, you product serial number, you might be able to talk to account security and have a password reset done by them. Once that is done, then you can edit your account and add a valid email address.

I have OSX 10.7 Lion I set up a separate email account for my wife. Now when she tries to enter a website we get the following error message: Java Script: Not Null validator already loaded. The website never opens and it is difficult to get out of:

I have OSX 10.7 Lion. I set up a separate email account for my wife. All of a sudden when she tries to enter and website from email we get the following error message. JavaScript; The notnull validator has already been loaded. From there we can't seem to go any where. When you hit OK it just keeps appearing and the only way to get out of it is to quit Safai. If you try and got directly to Safari you get the same error message and can't go any further. Please help.

What you are experiencing is 100% related to Malware.
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

Nephew used bogus email account(used valid credit card)

I am trying to help my Nephew to regain his previous purchases in iTunes.
When he received his iPod Touch last year, a friend helped him setup his account using a bogus email address. However, he did use a valid credit card and was able to purchase music, movies, tv shows and apps. Everything was working, he was able to sync his Touch without any issues. When he bought an iPhone and tried to sync/transfer his library, he kept receiving "incorrect password, please retry".
The issue is he needs a new iTunes account. But, he doesn't want to lose his purchases
All of the pruchases are still on his iPod Touch and Macbook Air.
Does anyone have any advice or a suggestion?
Thanks in advance!

edit: I should add that the bogus email account was used as his iTunes id.

I have money left on an old Itunes Apple ID email account which is no longer a valid email address.. How do I transfer those funds to my new Apple ID?

I have money left on an old Itunes Apple ID email account which is no longer a valid email address.. How do I transfer those funds to my new Apple ID?
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Click here and request assistance.
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AD account cannot send as valid email account

I'm having trouble sending email (via powershell for now) using an AD account which has been granted Send As permissions to a valid email account. I am passing the credentials for the AD account and using the FROM address of the email account. (This
is being done from powershell usign smtp.Send.) If I change the credentials to another account it does send, so there's something different about this particular AD account.
When I attempt to send I get "the SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.1 client was not authenticated"
In the SMTP receive log I see this:
Inbound Negotiate failed because of LogonDenied
User Name: NULL
535 5.7.3 Authentication unsuccessful
MAIL FROM:<[email protected]>,
530 5.7.1 Client was not authenticated
What has me perplexed is that I'm doing the same thing from another machine, where I'm using an AD account to send as this same valid email account. All I did in that case was grant the Send As permission to the AD account and it worked.
In this instance where it's not working I've also tried adding the ms-Exch-SMTP-Submit permission to the receive connector, but still cannot send email.
So I'm stumped as to what is different and needs changed in order to allow this AD account to send mail.
Thanks for any help you can provide.

Hi,
Please check the default receive connector in Exchange server. Open Properties and on the Permission Groups tab, we can check the permission and ensure that Anonymous Users is selected.
Additionally, here is a similar thread:
https://social.technet.microsoft.com/Forums/exchange/en-US/3201f365-5b74-438f-b431-f8dc194958cc/571-client-was-not-authenticated?forum=exchange2010
Regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Winnie Liang
TechNet Community Support

Email account not in valid state

I tried changing my email password because I didn't remember the old one. Somehow I messed it up at the account validation protocol. I tried to send an email and got a message that my user account is not in valid status. I tried going through the "forgot password" protocol and have not received a password from Blackberry (how would I if my email account is not in valid status). I tried starting a new account but I was given the message that I all ready have an account set up for this pin. Can anyone tell me how to get around this problem?

Yes, send and receive works as expected. The missing account happens to be my primary account. 99 percent download and only an occasional reply via the droid but it does work. The problem I am trying to correct is I am identified as ME at the destination address and people are complaining they don't know who me is? This is when I discovered the hidden account in trying to change the visible name.
Went into local Verizon store today and asked. Hard reset was all they could recomment. Not ready to do that yet.
Thanks. Andy

Email account validation

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