Email accounts: 2 questions

1. I deleted a Google e-mail account at Google, but it remains in Contact Options as a Contact List. How do I delete it from the BB? Since this happened I have been unable to use the BB to delete messages form my mailbox - only from the handheld.
2. How do I filter junk mail from my BB? I don't want to be notified of junk mail on my BB. I don't know how to set a filter for this.
Thanks.

1. You need to remove the Gmail account from your BIS setup. On your BlackBerry, go to the personal email setup icon and delete the gmail account there.
Then, do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescirbed for most gltiches and operating system errors, and you will lose no data on the device doing this.
2. You are best filtering junk mail from your email server where it first enters the system. So, if you have a Gmail account, set the proper filters there. If Yahoo, etc., go there.
You can set email filters at your BIS setup if you know specifically the sender and or "keyword" you want filtered.
Details here: KB04558Add
a filter to a BlackBerry Internet Service account
But I'll tell you, following my instructions to filter the junkmail at the email server level is ideal.
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My email account in Mail.app is IMAP, but when I delete emails, they don't delete from other devices connected to the mail server with IMAP. Deleted mail on other devices delete as normal from the server and thus from other devices as normal.

MacBook Pro, late 2011 version. Up to date Mountain Lion.
My email account in the Mail.app is set up as IMAP, but when I delete emails in the Mac Mail App, they are not deleted from the mail clients of the other devices that are connected to the mail server with IMAP. IMAP works perfectly between Windows Outlook 2010, iPad Mail App and Android default mail client. Deleted messages behave correctly, as in delete from one device and the mail is deleted from all devices.
Having just tested in reverse order on the Mac; emails deleted from the email client on Windows, iPad and Android are not deleted in the Mac Mail App. It appears that the account is behaving like POP rather than IMAP.
Any advice on how to have IMAP work correctly on the MacBook Pro Mail.app?
Thank you.

Hi Csound1, thanks. The email host is 1and1.co.uk, however, i am going to fess up and make myself look like a plonker now -
the email account in question was set up in Outlook as POP - stupid, stupid, stupid me, wasted an afternoon on this! I have now changed the Outlook account to IMAP and Mail.app works perfectly - and looks much nicer than Outlook did. Im in the middle of converting from Windows to a Mac, and still finding my way around the Mac
The lesson learned, never assume - always double check! All my other email addresses with 1and1 are all imap, except this one, and it happened to be the first one I set up in the Mail.app. (bows head in disgrace!)
Thank you anyway for attempting to help me!
Cheers

Won't allow me to send emails from one email account

Firstly my z10 won't allow me to send wails from my website email address (my website is with mr site) my last bob worked fine with no issues it was a torch 9800. Mr site say it's not them but suggest I can register with a server company, I checked this but would have to pay for the service. My sim is with BT and they say it's not there problem either and send me back to mr site, I have registered the email account on my z10, so can receive emails but when I reply they don't get sent, Also have a problem with the phone needing my email passwords every now and then, don't know why this is either? Hoping someone can help Linda

Hello,
Most, but not all, email services are fully compatible with BB10. You might have to configure the account manually to get everything correct...sometimes the email wizard just can't get it correct. You can find you settings via this tool:
KB33444 How to use the Email Account Validation Tool (EAVT)
Then use the Advanced Settings in the email configuration screens and provide all of the settings manually. Normally, that does the trick.
However, if the email account in question has certain restrictions, then there may be no way around it. Some email accounts require your sending device to be "inside" of their network in order to send mail. Often, then can receive, but not send. The email system places a requirement on the SMTP server that does not allow it to be used from "outside", even authenticated. For those types of systems, there really is no workaround...they require the sending device to be "inside", but that cannot be done with a mobile device...catch-22.
I've no idea if mr site is such a service...I've never heard of them before, so have no way to know. But perhaps you can ask them specifically if their SMTP server can be used from "outside" of their network, as long as you provide the proper authentication into the device email configuration (via the manual method I discussed above). If they say that their SMTP server can only be used from "inside", then you indeed are stuck. The only solution I can think of is to find another email provider that does not have such a restriction.
scorpiolfd wrote:
Also have a problem with the phone needing my email passwords every now and then, don't know why this is either?
This may be causal:
KB33834 Email accounts integrated using POP are repeatedly and incorrectly marked as invalid
I also noticed the problem on some of the earlier BB10 OS levels, but such seems to have settled down with newer versions. But, I can't tell, from what you provided, what OS level you are on.
Good luck and let us know!
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No Sender/No Subject Emails on Email Account?

Hello All, this is my first post on the community forum,
Firstly, i am aware that this question has been asked numerous times, after searching through the forum, but after attempting several of the possible work around's for this problem it still exists, so i would appreciate an answer to my query if possible.
For the last few days whenever i attempt to download my emails through the mail app on my iPhone 5S (software version 8.1.2 (12b440), i receive several No Sender, No Subject emails which date back to 1969!! I have attempted to restart my iPhone and have also deleted the email account in question (it only affects my live.co.uk email address) but this is still happening. At first i thought my email had been hacked!
Please can somebody shed some light on this, why does this happen? Why hasn't the bug been fixed yet? Is there anything else i can do apart from switching off my iPhone or deleting the account? Any suggestions are welcome!
thank you in advance,
JDC83

Try turning the account off and on : Settings > Mail, Contacts, Calendars , then tap the account on the right, slide Mail to 'off', exit settings and go back into the Mail app, and then go back to Settings and slide Mail back to 'on'
If that doesn't work then try closing the Mail app via the taskbar : from the home screen (i.e. not with the Mail app 'open' on-screen) double-click the home button to bring up the taskbar at the bottom of the screen, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Mail app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
Also do a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

I just purchased an iPad 3 and it works great with most of my email accounts, but with an imap account from school it will download the content of the folders in the account, but doesn't download the messages in the inbox.

Hi,
I just purchased an iPad 3 and it works great with most of my email accounts, but with an imap account from school it will download the content of the folders in the account, but doesn't download the messages in the inbox. I have deleted and created the account several times. I have checked the status of the account and it's active and works either from safari or from my Mac or iPhone. I have turned off both my Mac and my iPhone as not to have competing devices, I can even send emails from the account successfully. It simply won't download the content of the inbox. Help!

Hi Csound1, thanks. The email host is 1and1.co.uk, however, i am going to fess up and make myself look like a plonker now -
the email account in question was set up in Outlook as POP - stupid, stupid, stupid me, wasted an afternoon on this! I have now changed the Outlook account to IMAP and Mail.app works perfectly - and looks much nicer than Outlook did. Im in the middle of converting from Windows to a Mac, and still finding my way around the Mac
The lesson learned, never assume - always double check! All my other email addresses with 1and1 are all imap, except this one, and it happened to be the first one I set up in the Mail.app. (bows head in disgrace!)
Thank you anyway for attempting to help me!
Cheers

My old email account was disabled and I can't remember my password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my information because I can't answer the security questions correctly...

My old email account is disabled and I can't remember my itunes password - how can I reset my password or move $ to a new itunes/email account? It seems I must have mis-typed my account information because I can't answer the security questions correctly...

➡ https://iforgot.apple.com/

How can I access my iCloud email account when I don't remember the password and Apple won't accept the answer to my security question?

I set up an email account with " @me.com". I get a wrong password message when I try to log in. When I try to change my password I get an INcorrect answer message to the security question I'm asked my birth date so I know I have it right, unless I did a typo when I set up the account. When I choose email me the reset password lnk I cannot retrieve the email because it won't accept the password. I wanted to justemail Apple for instructions but cannot find an email address for that. Any help would be appreciated.

I tried that without any luck. I was hoping I could get Apple to reset it for me or delete the account so I could recreate it or at least tell me what is listed as my birth date, the security question answer.

I have somehow forgotten my itunes password and when i try to enter my birthday info to answer the security questions it says it cannot find a match? I have had this account for 4 years and unfortunately the email account itunes has is now defunct

I have forgotten my itunes account info.....When i have tried to answer the security questions to get access I enter my birthdate and the system says it doesnt match and please check my personal info and re-enter? The email account itunes has is no longer accessible so i am really wondering what to do? i had to make a whole new apple id just to post a question on here....any help would be greatly appreciated!

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

TS3510 Multiple devices on same email account, have a question for forum??

Hello, my son who lives with my ex-wife has an itouch with facetime and imessage. His itouch is set up under my ex-wife's email account. I am aware and have been, that whenever he and I use imessage she receives all the messages on her iphone as well. My question is, can she view facetime conversations as well between my son and I on her iphone?
Thanks!

Not unless she is looking over his shoulder. Facetime call will be answered on one device and the other device cannot join in as far as I know

HT1937 I have an iTunes gift card but can't use it. I can't remember my security questions and it keeps sending an email to an old email account which I don't use any more. How do I fix this?

I am wanting to use my iTunes gift card but it says that I have to verify my account. I thought I had already done this. It says I have to answer two security questions but I can't remember the answers to the questions. When I go to change the answers to something I will remember It keeps sending the email to an old email account. How do I change this. It is very annoying

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(96909)

How can I reset my apple id security questions, if I have not set a rescue email account?

My new iPhone says "To help ensure the security of your Apple ID we require additional information." It then asks me for the answer to my security questions. Which I can not remember. I can log into iCloud and my apple ID, but can not change my security questions. A web search indicates that I should be able to send a security email to my rescue email account. Since this option does not appear on my accounts security question screen, it looks like I never setup a rescue email. How do I reset my security questions, or setup/change my rescue email account?
Thanks in Advance!!

Actually, you'll have more luck contacting AppleCare Phone Support.
http://support.apple.com/kb/HE57
With the information you provided, I assume they can verify your identity and reset your account security questions.
Kind regards,

I forgot my Apple ID password and I can't reset it because my email account has been closed and the security questions don't work

I Forgot my Apple ID password and I can't reset it because the related email account has been closed and the security questions don't work! How do I solve this? Thank you.

Click here and contact Apple.
(113292)

What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset?

What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset? Please help. Thanks in advance.

Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551

How to find out whats ur answer for the security question but they send the email to a different email account

im trying to find out whats my security answer but there sending to a different account that i dont know about but i want them to send it to my email account please help me get my security answers

Alternatives for Help Resetting Security Questions and/or Rescue Mail
     1. If you have a valid rescue email address, then use this procedure:
         Rescue email address and how to reset Apple ID security questions.
     2. Fill out and submit this form. Select the topic, Account Security. You must
         have a Rescue Email to use this option.
     3. This is the only option if you do not already have a valid Rescue Email.
         These are telephone numbers for contacting Apple Support in your country.
         Apple ID- Contacting Apple for help with Apple ID account security. Select
         the appropriate country and call. Ask to speak to the Account Security Team.
     4. Account security issues almost always require you to speak directly to an
         Apple representative to securely establish your identity as the account holder.
         You can set it up so that Apple calls you, either immediately or at a time
         convenient to you.
            1. Go to www.apple.com/support.
            2. Choose Contact Support and click Contact Us.
            3. Choose Other Apple ID Topics and choose the appropriate topic for
                your issue.
            4. Follow the onscreen instructions.
         Note: If you have already forgotten your security questions, then you cannot
         set up a rescue email address in order to reset them. You must set up
         the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
                        Apple ID- All about Apple ID security questions.

Can't access my account. Rescue Email and Secuirty Questions dont work.

Can't access my account. Rescue Email and Secuirty Questions dont work.

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312
This is also useful:
http://www.macworld.co.uk/ipad-iphone/news/?newsid=3463233&olo=email
If you don’t know your security questions, phone Apple (using the number listed here: http://support.apple.com/kb/HE57 ) and ask for the Account Security Team.

Email accounts: 2 questions

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