Email adapter hangs

We have email trigger jobs setup to run. At times the jobs do not run even thought Tidal recieves and deletes the email. We then have to disconnect the adapter and reconnect and then the jobs take off. What causes this and is there a fix?

Hi all
Just  for your interest : I had same issue and it was due to a incorrect URL in the mail adapter ( I used my mailbox name and didn't specify the IMAP folder INBOX ):
e.g. imap://mailserver/INBOX
worked for me ( the individual mailbox is apparently found via the username/password ) with microsoft exchange as mail server
hope it can still helps anyone,
regards
Dirk

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