Email address change doesn't show in activesync devices

Hi,
I changed the PRimary SMTP address for bulk users. There mobile devices still work and e-mail gets sent out there new-email address, but there phones still s how there old e-mail address. So when they reply to all it CC's themselves because it
see's them as a different e-mail address.
Is there anything that can be done with out re-activating the devices?
We are running Exchange 2010 SP3 RU1
Thank you for your help with this one.

Hi
Is it happening on all smart phones or specific versions EXAMPLE:(apple ios,andriod .etc.,)
Run testexchangeconnectivity and see the output and check any errors reported
Disable the sync schedule on the device, reboot the device, re-enable the sync schedule and see the results for one affected device
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you

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Email address change doesn't show in activesync devices

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