Email Address Is Not Available
I just changed my email address for my Apple ID to my work email. I tried to change it right back to my personal gmail address and I get this message "This email address is already in use or you may already have an Apple ID associated with this email address. Please try again or sign in using your existing Apple ID."
When I go to appleid.apple.com and I login with my work address, I do not see my gmail address listed. Naturally I logged out and clicked "Find Out" under "not sure if you have an Apple ID?" I put in my name and personal gmail address. It responds "
We can't find an Apple ID matching the information you provided. You may have entered a name that doesn't exactly match our records. Try again"
Which sounds like my gmail address is not tied to any accounts. THIS DOES NOT MAKE SENSE.
This is SO frustrating. What do I do?
I've racked my brain. Any ideas?
Yes, I am having the same problem. When I called apple they said that things were "tied up somehow" with another account that has a do different birthday than me. Uuuuuhh? So that means someone else can log in?... I have a feeling there is a big vulnerability with the three login options, just like with the current and past password retrieval. Apple had only suggested that I delete my current set up on my serviced and make a new ID and email.
I Just got a new email and made a new Apple ID account For now. I was hoping the email would work itself out. I assumed If I could make sure everything was verified, not associated with another account, and try to get rid of the alternate id and second email option also used to sign in (seen in Apple ID management) that could possibly be construed or mixed up with something else that it would eventually free up and become "available" again. Unfortunately im still waiting In hopes in just needs to recognize the email isn't associated with anything.
I have had a few major concerns with apple products lately especially with security. My iPhone 4s was hacked too. Some ******* was listening/recording and when I hooked to Internet he sent out the recorded portion that was available. Talk about ****** up.
Similar Messages
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This email address is not available for use as an Apple ID
hi
i had two apple accounts
and just wanted to change the primary email address for the both with each other
when i changed the first one my old email cant be used with other account then i tried replacing my old email it doesnt replace it says
This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.
please help meYes, I am having the same problem. When I called apple they said that things were "tied up somehow" with another account that has a do different birthday than me. Uuuuuhh? So that means someone else can log in?... I have a feeling there is a big vulnerability with the three login options, just like with the current and past password retrieval. Apple had only suggested that I delete my current set up on my serviced and make a new ID and email.
I Just got a new email and made a new Apple ID account For now. I was hoping the email would work itself out. I assumed If I could make sure everything was verified, not associated with another account, and try to get rid of the alternate id and second email option also used to sign in (seen in Apple ID management) that could possibly be construed or mixed up with something else that it would eventually free up and become "available" again. Unfortunately im still waiting In hopes in just needs to recognize the email isn't associated with anything.
I have had a few major concerns with apple products lately especially with security. My iPhone 4s was hacked too. Some ******* was listening/recording and when I hooked to Internet he sent out the recorded portion that was available. Talk about ****** up. -
How to delete old account, I can't log in due to error - This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.
All good, I loved with AppStore and now everything seems to be back to normal.
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I want to change my apple id but get the message "This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.". I try to log a call with apple support and I get a message like "cannot schedule a call". That leaves me out of options. Any ideas?
Hi billfromwandering,
I'm sorry to hear you are having these issues changing your Apple ID. It is correct that if an email address has been used previously for an Apple ID, it can not be used for a different Apple ID, as noted in this article:
In most cases, your Apple ID is also the primary email address of your Apple ID account. You can change your Apple ID to any other email address you control, as long as it's not already in use as an Apple ID. If your email address ends with @icloud.com, @me.com, or @mac.com, it's already an Apple ID.
Change your Apple ID - Apple Support
If you are certain that the email in question has never been used for an Apple ID and you are having issues contacting Apple Support regarding this issue, you may want to make sure you are going through the Apple ID support channel on the following page:
Apple ID - Contact - Apple Support
Regards,
- Brenden -
Hi
My Dad has set up his Apple ID with an old email address. I have deleted this ID and tried to create a new one with his correct email address. System is telling me that this email address is not available. What am l meant to do when this is Dads only email address? I have tried to answer the DOB question with no luck. I am trying to send to my rescue email address but l cannot get that option.Hi willett75,
Welcome to the Apple Support Communities!
It sounds like his email address may already be in use as an Apple ID and the system is directing you to try to reset that password via date of birth and security questions. Below is the link for assistance resetting a password, but in your situation, if you cannot get past DOB, it may be necessary for you to follow the link to contact Apple Support in the article.
If you forgot your Apple ID password
http://support.apple.com/kb/HT5787
If these steps didn't help you to reset your password, contact Apple Support.
Have a great day,
Joe -
I am trying to reset my security questions, however the send reset security info to email option is not available to me.
Anyone know how I can fix this please.The option to send reset info only shows if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. As you aren't getting the option then that implies that you don't have a rescue email address, and you won't be able to add one until you can answer 2 of your questions - so you will need to contact iTunes Support or Apple to get the questions reset : https://discussions.apple.com/docs/DOC-4551
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
I am having serious issues trying to alter my old iCloud account with an old non-functioning email to my new apple id with a new email address. The message keeps coming up on all my apple products with my old email (which is not available anymore).
I have the same problem - it is maddening. I rely on this iPad for work so this is not just an annoyance! The above solutions of changing the appleid on the device or on the website do not work.
The old email address no longer exists - I haven't used it in a year probably and I no longer have the account. I logged into the appleid website and there is no trace of the old email address so there is nothing that can be deleted or changed there. On the iPad there is no trace of the old email address so nothing can be deleted there either. I have updated the iPad software and the same problem comes right back. Every 2 seconds I am asked to log in using the old non-existent email. The device is currently useless.
The only recent change to anything was the addition of an Apple TV device, which was set up using the correct login and password.
Does anyone have any ideas? The iPad has been backed up to the iCloud so presumably it now won't recognize the current iCloud account? So restoring may notbe an option? -
The option to send an email to reset your security questions and answers will not be available if a rescue email address is not provided. You will need to contact iTunes Store support in order to do so.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue. -
Have tried to get Apple Tech Support and local Apple techs to deal with this problem to no avail. Apple store "genius" throws up hands and says nothing can be done. Root of the problem seems to be that the old non-email AppleID is stuck in their system creating a catch22 that it appears as the account purchasing Apps, then is not recognized as a valid ID, and then disallows any attempt to change it to a recognized email address.
Consequence is that Apps appropriately purchased can not be updated. Apple store advises us to delete them and repurchase, but this seems more Windowsian than Applian. Any Ideas??Hello J_DougBC,
Thank you for posting in the Apple Support Communities. I found an article that addresses Apple IDs that are different than the Primary Email Address on the account. You will need to go to https://appleid.apple.com/ to "Make your Apple ID and email address one and the same."
If your Apple ID and primary email address do not match, or they match but the email address is unverified, you can edit them.
1. Sign in to My Apple ID to manage your account information.
2. If you want to add and verify an email address that matches your Apple ID, follow the dialog box that says "Make your Apple ID and email address one and the same." This will automatically unverify that email address from any other Apple ID for which it was previously verified.
3. If you want to change your email address to one that does not match your Apple ID, click Edit next to your Primary Email Address. If this email address is already associated with another Apple ID, you will need to sign in with that Apple ID and delete it before you can add it to your preferred Apple ID.
Note: If you have an @me.com or @mac.com Apple ID and primary email address, you cannot edit your primary email address once it has been verified. To change your @me.com or @mac.com primary email address to another email address, contact Apple Support for assistance.
You can find the full article here:
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
I hope this helps get you back on track!
Best,
Sheila M. -
I updated my iPhone 4S weeks ago and today it said I needed to update it again, so I did. Now when I send iMessage it comes up with my email address and not my number. How do I fix this?
The Snow Leopard 10.6 DVD should still be available from Apple for $20. You will have to call Apple Customer Care 1-800-692-7753 or 1-800-676-2775 to purchase it. It may still be in the Legacy Products list. The App Store which is required to download 10.7 or 10.8 is part of the 10.6.6 update.
If they no longer have any in stock you will have to buy it from eBay or Apple resellers that still have stock. But you will have to pay a premium since the DVDs are no longer being made. Snow Leopard DVDs are already up to $100 on Amazon.
http://www.ebay.com/sch/i.html?_nkw=10.6+snow+leopard&_sacat=0&_odkw=mac+os+10.6 &_osacat=0 -
How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated. -
trying to email file from adobe reader 11.0 email addresses will not longer auto complete after moving to office 365. It did work with older versions of outlook. Tried changing to global address book. It will only access global address book offline
I have the same issue. On a clean machine with Office 2013 64 bit installed.
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How do I remove an email address that is no longer vaild for the iTunes Store or my iPhone? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.
Hello tcnolen1,
It sounds like you are trying to change the Apple ID logged into the iTunes & App Stores on your iPhone. Use these steps:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Need help!!!!!! I’ve forgotten my security questions. My rescue address is not available anymore. So I can’t get the instructions to reset my security questions.
<E-mail Edited by Host>Contact the Apple account security team for your country for help changing your security questions: Apple ID: Contacting Apple for help with Apple ID account security.
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Email address change not showing on ipad after sync
iTunes email address change not showing on ipad after sync
So change it.
Open iTunes, scroll to the bottom of the main page, tap your account name, log out then sign in with the correct name.
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