Email address is not in our records
Hallo,
I know my skype Nick name, I know secondary mail adress but i forgot password and my registration email is OFF. Is possible to log in skype and recovery my skype account ?
Many thanks
Peet55
Hi Kogotochek!
It is not unreasonable to think that someone has stolen his skype account
You say that he received email from skype support a couple of days ago -what was the contents of that mail? and what was the senders mail address?
and remember - this is a user community and not a pure support forum
-anders
Similar Messages
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The email address and password entered are not in our records.
My bad if I am posting this is the wrong section, I have never had to use the BB forums.
I went to print out my certificate last weekend and was unable to log on. I tried to reset my password but got a message
"The email address and password entered are not in our records. Please check for accuracy and try again. If you are not a registered user, please create an account. If you think there is an issue with your account, please contact Customer Care at 888-BESTBUY (888-237-8289).
At first I thought it was a glitch over the weekend so I waited. I still cannot log onto my account. I just made this account so I can get some help.
Does anyone know of a solution where I won't have to call the hotline?
BTW if it helps a moderator, the email I used to create this forum account is the same as my BB reward email
Thank youGood morning cannotlogin, and welcome to the forum,
If your BestBuy.com and My Best Buy™ accounts are linked, then you should be able to login to BestBuy.com and view your My Best Buy™ account information. I am going to manually request that your BestBuy.com password be reset, so you should receive an email shortly with a link to reset the password. That link is only valid for two hours; however, once the password has been reset, you should be able to login to BestBuy.com.
If after resetting your password you are still unable to login to BestBuy.com, please let me know or feel free to send me a private message and I will take a second look. You can send a private message by clicking on the blue button located within my signature.
Thank you for connecting with us!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message -
Oops! The email or password did not match our records. Please try again.
On Sunday March 30, 2014 I was trying to purchase a new computer from the Best Buy website. I added the computer to my cart and clicked checkout. I was asked to log into my best buy account and after clicking sign it I was informed that I need to update my password. I created a new password and it took me back to MyBestBuy page. I clicked on the shopping cart again and clicked checkout. It again asked me to log in to my account. This time I was given an error: Oops! The email or password did not match our records. Please try again. I changed my password two more times after that and still had the same problem.
I finally called Best Buy and the lady I talked with sent me a reset password request which did not work. She informed her supervisor and was told there are issues with the website and ordering online. She tried to order the items in my cart and could not proceed as well.
I was then transfer to the Sales department where Jacqueline assisted me in getting my order purchased. She also sent me a request to reset my password but it is still having the same problem. I change the password and the next time I log it I get the following error: Oops! The email or password did not match our records. Please try again.
The worst part about this whole experience was on Wednesday 04-02 I received an email from Best Buy that stated Please call us, there is a problem with you order. I called the 1800 number listed on the email and spoke with an associate who informed me the reason for the email was I did not have sufficient fund for the purchase that I made today. The problem: I did not make any purchase on 04-02. The associate asked if I would like to be transfer to the fraud department and I said yes. The woman that I spoke with was very polite and we cancelled my account and I have a new card on the way. (I forgot to mention that I used by Best Buy Credit Card)
I think that there is a serious issue with your website and because of the problem my credit card information was stolen.
I have been a loyal best buy shopper buying all of my electronic from TV's, cellphones, computers, movies, etc. After this experience I have lost my confidence in your website and it ability to keep my information safe.
P.S. I have already tried:
Logging out of the Best Buy website
Cleared Catche
Tried a differnet browserHello KC-2537,
Welcome to the forum!
I can’t begin to imagine how terrifying it’d be to discover an unrecognized purchase on your account, and I’m sorry for any frustration this caused. We take your privacy very seriously which is why you were asked to create a new password when you attempted to log into your account to purchase the computer you wanted. Recently, we’ve implemented a new and stronger security measure that asks our customers to choose more intricate passwords for their www.BestBuy.com accounts. It sounds like your previous password didn’t meet these new requirements and as we wanted to make sure your information is as safe as possible, we asked you to reset it. However, it certainly wasn’t our intention to lock you out of your own account.
After looking through your account using the email address attached the forum, I’m glad to see that the computer Jacqueline assisted you with ordering was delivered to your local store earlier this week. However, I’m worried about your account if it is still locked. As I want to make sure you are able to access this, I’ve sent you an email to reset your password that you should receive shortly. These links are only valid for a short period of time, so let me know if you’re unable to access the message right away. Also, if you don’t receive it, please click the link provided in our Help Center.
If you are still experiencing issues with your online account after using the email or link I’ve provided, please don’t hesitate to let me know. Additionally, I suggest you continue to monitor your credit card and notify the card issuer and local authorities if you notice any further unrecognized activity.
Best Wishes!
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
Have tried to get Apple Tech Support and local Apple techs to deal with this problem to no avail. Apple store "genius" throws up hands and says nothing can be done. Root of the problem seems to be that the old non-email AppleID is stuck in their system creating a catch22 that it appears as the account purchasing Apps, then is not recognized as a valid ID, and then disallows any attempt to change it to a recognized email address.
Consequence is that Apps appropriately purchased can not be updated. Apple store advises us to delete them and repurchase, but this seems more Windowsian than Applian. Any Ideas??Hello J_DougBC,
Thank you for posting in the Apple Support Communities. I found an article that addresses Apple IDs that are different than the Primary Email Address on the account. You will need to go to https://appleid.apple.com/ to "Make your Apple ID and email address one and the same."
If your Apple ID and primary email address do not match, or they match but the email address is unverified, you can edit them.
1. Sign in to My Apple ID to manage your account information.
2. If you want to add and verify an email address that matches your Apple ID, follow the dialog box that says "Make your Apple ID and email address one and the same." This will automatically unverify that email address from any other Apple ID for which it was previously verified.
3. If you want to change your email address to one that does not match your Apple ID, click Edit next to your Primary Email Address. If this email address is already associated with another Apple ID, you will need to sign in with that Apple ID and delete it before you can add it to your preferred Apple ID.
Note: If you have an @me.com or @mac.com Apple ID and primary email address, you cannot edit your primary email address once it has been verified. To change your @me.com or @mac.com primary email address to another email address, contact Apple Support for assistance.
You can find the full article here:
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
I hope this helps get you back on track!
Best,
Sheila M. -
Email address domain not found (OWA setup)
We have an in-house exchange server (SBS 2008) and have had 5 users successfully using blackberries for close to a year via setting up the OWA (outlook web access) at nextel.blackberry.com.
2 days ago one of the users upgraded his blackberry and email stopped working (both peronsal POP email as well as exchange email through OWA).
We deleted all the accounts at the nextel.blackberry.com website and tried to re-add them. The personal MSN POP3 email was added successfully and is working great. However when we try to add the account for OWA access, we get the error message "Email address domain not found".
Now I know that message comes up initially if you enter a password on the first screen. But we still get this message on the advanced OWA setup screen. We spent 2 hours on the phone with both nextel AND RIM and all either could tell us is that something must be wrong with our exchange server. (they were not able to add it either).
Well, our exchange server is running strong sending and receiving emails, we have several users throughout the country accessing OWA without ANY problems AND we have 4 blackberry users that are still active and receiving emails from our exchange server without any problem.
Any thoughts? FYI we are running through postini for inbound/outbound email BUT this has never posed an issue previously for all the blackberries setup in the past year.I was able to resolve this on my own. Apparently Blackberry's website app scans for what it considers to be valid MX records on the domain of the email address you're trying to send. We use postini for inbound/outbound and as a result had no MX records that pointed directly to our server.
When I added an additional MX record pointing directly to our server, blackberry's website was then able to add the account. After the account was added I was then able to remove the MX record and the blackberry continues to function. -
My husband and I share an Itunes account so use the same email address and password. Our iphones are now connected and we get each other's messages and share each other's contacts. How can we stop this happening?
A couple of different approached:
Create a second AppleID for one of you that includes the email address and phone number you wish to use for messaging, but do not apply it to the iTunes and app store (just keep the current one). My wife and I do this and it works quite well. Also allows for easier syncing of Contacts , notes etc. using icloud if you wish to do that.
Add additional emails/phone numbers to the existing account and change the Send/Receive settings for Messages. this will not fix the Contcts isues for you however. -
This email address is not available for use as an Apple ID
hi
i had two apple accounts
and just wanted to change the primary email address for the both with each other
when i changed the first one my old email cant be used with other account then i tried replacing my old email it doesnt replace it says
This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.
please help meYes, I am having the same problem. When I called apple they said that things were "tied up somehow" with another account that has a do different birthday than me. Uuuuuhh? So that means someone else can log in?... I have a feeling there is a big vulnerability with the three login options, just like with the current and past password retrieval. Apple had only suggested that I delete my current set up on my serviced and make a new ID and email.
I Just got a new email and made a new Apple ID account For now. I was hoping the email would work itself out. I assumed If I could make sure everything was verified, not associated with another account, and try to get rid of the alternate id and second email option also used to sign in (seen in Apple ID management) that could possibly be construed or mixed up with something else that it would eventually free up and become "available" again. Unfortunately im still waiting In hopes in just needs to recognize the email isn't associated with anything.
I have had a few major concerns with apple products lately especially with security. My iPhone 4s was hacked too. Some ******* was listening/recording and when I hooked to Internet he sent out the recorded portion that was available. Talk about ****** up. -
When I purchased my I-phone 4 several years ago, our email service provider was Everest. We no longer use Everest and I can no longer access that email address, but my I-phone is still attached to that email address, so I can not unlock this I-phone. I have purchased a new I-phone and the same email address transferred to it when the information was transferred from my old phone to my new one. In order to trade my old phone in for the new one, I must be able to unlock the old phone, which I have been unable to do since the old email address is not available to me. Please help.
Having the email address is not necessary. It is just the username for the device. All you need is that Apple ID and password. Now, if you forgotten the password, then you have more work to do. Since that email is no longer active, you would need to send the reset to your rescue email, if you remember that. Or you will need to contact Apple Security for help. Apple ID: Contacting Apple for help with Apple ID account security
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I just came over from Sprint 4 days ago and had my number ported over. When I send a text to another number, it shows up on the other phone as coming from email address and not my phone number. For example, if the recipient of the text has me in the contacts as "Tom", the text comes to them displaying my email address instead of "Tom".
cfm007,
Welcome to our family. We want you to be able to enjoy all the services we provide and we definitely need to address this. Do you receive/make calls without problems? Are you able to receive messages with your contacts' number? Are you using iMessages? If so, go to Settings>Messages>Send&Receive>only your phone number should be enabled.
AdaS_VZW
Follow us on Twitter at @VZWSupport -
How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated.How do I get messages to go back to an AIM account? It's only seeing the iPad's Facetime email address and not seeing the old AIM account name that is on my desktop. I am using my iMac using iChat to talk to a newer iMac that doesn't have iChat. We had this working using Messages and Facetime (on the new machine) talking to my existing iChat account. One day last week, when Facetime rang, my kids answered on the iPad. Dang! Now it's all fouled up! The new iMac won't see my AIM account name and shows that I'm offline, because the iPad is off. We were able to call using "most recent call" in Facetime, but now I can't go and control that new iMac remotely to help with some email concerns the user is having. I'm trying to not personalize this too much, but it's grandkids talking to Grandma and Mom and Dad trying to solve new machine hiccups. Normally, I could just go in via iChat and control the other machine and troubleshoot, but I can't do it with Facetime only. My buddy list doesn't see the other computer even though we are connected on Facetime right now. My name is not highlighted for the other computer. What could have gone so wrong?
Any help would be appreciated. -
trying to email file from adobe reader 11.0 email addresses will not longer auto complete after moving to office 365. It did work with older versions of outlook. Tried changing to global address book. It will only access global address book offline
I have the same issue. On a clean machine with Office 2013 64 bit installed.
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How to delete old account, I can't log in due to error - This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.
All good, I loved with AppStore and now everything seems to be back to normal.
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I want to change my apple id but get the message "This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.". I try to log a call with apple support and I get a message like "cannot schedule a call". That leaves me out of options. Any ideas?
Hi billfromwandering,
I'm sorry to hear you are having these issues changing your Apple ID. It is correct that if an email address has been used previously for an Apple ID, it can not be used for a different Apple ID, as noted in this article:
In most cases, your Apple ID is also the primary email address of your Apple ID account. You can change your Apple ID to any other email address you control, as long as it's not already in use as an Apple ID. If your email address ends with @icloud.com, @me.com, or @mac.com, it's already an Apple ID.
Change your Apple ID - Apple Support
If you are certain that the email in question has never been used for an Apple ID and you are having issues contacting Apple Support regarding this issue, you may want to make sure you are going through the Apple ID support channel on the following page:
Apple ID - Contact - Apple Support
Regards,
- Brenden -
How do I remove an email address that is no longer vaild for the iTunes Store or my iPhone? A really old email address keeps popping up on my iPhone, the email address is not valid and I have no idea what the password was. It's been over two years.
Hello tcnolen1,
It sounds like you are trying to change the Apple ID logged into the iTunes & App Stores on your iPhone. Use these steps:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Email address change not showing on ipad after sync
iTunes email address change not showing on ipad after sync
So change it.
Open iTunes, scroll to the bottom of the main page, tap your account name, log out then sign in with the correct name.
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