Email address verification

Rec'd message from BB telling me my AOL email address was invalid and I wouldn't get email to my phone. I tried to edit the account (in Settings) but I couldn't remember my AOL password. So I started from scratch by deleting the email address they said was invalid and tried to enter the same email address but with a new password. It tells me that sign-in is invalid and contact AOL. I changed the password on AOL and tried again, but still they're telling me it's invalid. This is terrible! I need to receive email on my BB. Any suggestions??

BIS = BlackBerry Internet Service. It is the service, hosted by your Carrier and RIM, that functions as the interface between your BB and your email services. When you configure your email, you are storing your email credentials into BIS so that it can check for new email without generating any traffic to/from your BB. This is how, from the perspective of the BB, RIM achieves true PUSH email capability.
OK...then try this...go into BIS and remove the AOL configuration. Then go onto AOL and change your password again. Then log out of AOL and then log back in to be 100% certain of the new password. Then, wait a while...perhaps AOL needs time to propagate the new password through to their system with which BIS must interface...I really don't know for sure. Then try to configure AOL into BIS with that most recent "known correct" password.
If you are using only your device interface to BIS, then you might further try, from a PC, your carriers BIS website...which you can find via this portal:
http://us.blackberry.com/support/blackberry101/setup.jsp#tab_tab_email
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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